Salesforce Agentforce 360

Pre-defined jobs or tasks that AI agents can execute with specific instructions and available actions

Pro-code development environment for advanced customization of AI agents

Out-of-the-box templates for quickly building and customizing AI agents for specific business requirements

Pre-built prompt templates for customizing AI agent behavior

Build, deploy, and manage AI agents with no-code, low-code, and pro-code tools for secure and trusted agentic transformation

Safety mechanisms that control what actions AI agents can execute while adhering to privacy and security guidelines

Governed real-time intelligence for employees and agents with data access controls

Data exploration and visualization tool to uncover patterns and act on insights across your business

Platform as a Service for building and deploying custom applications

AI automation that mimics human decision-making for lead nurturing, customer support, and campaign generation

Visual workflow builder for automating business processes and agent actions

All-in-one CRM bundle with marketing, sales, service, and commerce for small businesses

Brings together employees, AI agents, data, workflows, and apps in one place to turn conversations into action and eliminate silos

AI-powered customer service app for 24/7 support and issue resolution

Unifies data across any system without duplicating it, enabling apps, AI agents, and workflows to make faster decisions and deliver personalized experiences

Enables organizations to connect and use data within Agentforce 360 Platform without moving or copying data between platforms

AI-powered commerce app for improving customer experience and sales

AI-powered field service management app for optimizing field operations

Integration and API platform that connects data from any source including mainframes to provide unified customer view

AI-powered marketing app for campaign generation and marketing automation

SaaS marketplace where partners build custom apps to extend Salesforce functionality

AI-powered app for managing revenue operations and business processes

Provides apps and AI agents for every line of business to improve customer relationships, employee experiences, and business operations

AI-powered sales app for managing customer relationships and improving sales processes

Security layer that prevents sensitive data from leaving the Salesforce trust boundary when using AI

Expert guidance and implementation services to help customers achieve AI and CRM success

Tailored success planning and strategy optimization for CRM and AI implementations

Sustainability management app for tracking and managing carbon footprint

Natural language interface for interacting with AI agents and accessing information