LivePerson
liveperson.comBuild Difficulty: 5/5
Build a working replacement in a weekend with AI tools
The Best Conversational AI Platform for Business
How to Replace LivePersonOverview
Features
47 features across 12 categories
AI & Automation(7)
Simplify identification, flagging, and correction of automation issues for agents and QA teams
Integrate existing LLM models for agent and consumer-facing capabilities with enhanced control, compliance, and cost
AI-powered recommended bots and answers provided inline to agents during conversations and in a dedicated widget
Easy-to-use bot builder for non-technical staff to create, optimize and visualize bots across messaging channels with templates and voice-enabled bots
Create highly personalized conversational experiences with Dynamic Routing, Conversation Context Service, and Next Actions API
Create, manage, test, and activate intent domain models using LivePerson NLU with pre-built domains and starter packs
Unify and leverage curated content to provide fast answers to common questions for both bots and human agents
AI & Training(1)
Train, test, and optimize human agent and AI agent performance
AI Agents(2)
Utilize existing knowledge bases, CRMs, and CMSs to inform AI interactions for increased self-service (formerly Autopilot Messaging/Voice Bot)
Accurately route consumers to the best-suited agent or bot based on intent without manual routing rules
Administration(2)
Tool for creating and managing customer engagement campaigns
Administrative console for managing users, skills, and platform configuration
Agent Experience(3)
Co-browsing capabilities to optimize agent productivity and customer experience
Unified workspace for agents across multiple communication channels
Secure form handling for agents to collect customer information safely
Analytics(3)
Connect with Conversational Cloud report exports using Data APIs with maximum 15 tasks per file transfer
Analyze data from various speech and text conversations including phone, SMS, email, web chat, social media to discover intents and uncover customer insights
Consolidate metrics for sentiments, intents, operations, bots, generative AI, and voice analytics in one dashboard
Communication(1)
Enable customers to proactively send messages on WhatsApp, SMS and InApp with gateway and phone number costs handled separately
Communication Channels(15)
Apple Business Chat integration for customer communication
Email communication channel integration
Facebook Messenger integration for customer communication
Google Business Messaging integration for customer communication
Google RCS (Rich Communication Services) messaging integration
Instagram Direct Messages integration for customer communication
Kakao Talk messaging platform integration
Line messaging platform integration
In-app messaging capabilities for mobile applications
SMS text messaging channel for customer communication
Viber messaging platform integration
Web-based messaging channel for customer communication
WeChat messaging platform integration
WhatsApp messaging integration for customer communication
X (formerly Twitter) messaging integration with additional fees
Developer Experience(1)
Custom function development capabilities allowing developers to write, deploy, and make custom behaviors available
Generative AI(7)
Generative AI-powered Conversation Assist for agent recommendations
Generative AI feature that interprets and refines agent messages for clarity and professionalism in the workspace
Provide focused summaries across bot and agent conversations for quicker context and faster agent wrap-up times
Conversational interface to query data using plain language and open-ended questions for accelerated data-driven decision making
Train intent models with up to 1,000 training phrases per intent
Ensures AI responses are reliable and consistent with business data by transforming and unifying KB, CRM, and CMS content
Allow customization of prompts for more tailored and controlled AI conversations
Integrations(4)
Connectors for IBM Watson, Google Dialog Flow, Amazon Lex, Microsoft bots and access to LivePerson Functions for custom integrations
50+ APIs for integrating with 3rd party technologies, NLU providers, and enterprise systems for insights
Self-serve integration configuration tool for exploring, configuring, and enabling integrations including workflows and widget marketplace
Embedded agent workspace within Salesforce CRM
Voice & Messaging(1)
IVR deflection solution that moves voice calls to messages through the Conversational Cloud platform
Pricing
Bronze
- ✓Multi-channel agent workspace
- ✓Cobrowse
- ✓Secure forms
- ✓Management console
- ✓Campaign builder
- ✓Web, app, SMS, Email messaging
- ✓Connect to Messaging (C2M)
- ✓Integration Hub
- ✓50+ Data, Connect & Customize APIs
- ✓Intent Manager
- ✓Conversation Builder
- ✓KnowledgeAI
- ✓Conversation Assist
- ✓Conversation Orchestrator
- ✓AI Annotator
- ✓3rd Party Bot Connectors
- ✓Data Transporter
- ✓Report Center
- ✓Bring your own LLM
- ✓Standard Technical Support
- ✓Community
Silver
- ✓All Bronze features
- ✓WhatsApp, Apple Messaging, Messenger, Instagram, Google RCS, Google Business Messaging, Kakao Talk, Line, Viber, WeChat
- ✓Salesforce CRM Connector
- ✓Functions
- ✓LivePerson Analytics Studio
- ✓Proactive Messaging
- ✓Enhanced Technical Support
- ✓Pooled CSM
Gold
- ✓All Silver features
- ✓X (Twitter) messaging
- ✓Generative Intent Training
- ✓Copilot Summary
- ✓Copilot Assist
- ✓Copilot Rewrite
- ✓AI Agents: KnowledgeAI Agent
- ✓AI Agents: Routing AI Agent
- ✓Hallucination Detection
- ✓Prompt Library
- ✓Generative Insights
- ✓Enhanced Technical Support
- ✓Designated CSM
- ✓Implementation support
Cost Calculator
Pricing data not available for LivePerson. Check their website for current pricing.
Build vs Buy
Should you build a LivePerson alternative or buy the subscription? Estimate based on 47 features.
Buy LivePerson
Better ValueBuild Your Own
Buying LivePerson saves ~$36,960 over 3 years vs building.
Estimates based on 47 features and a BuildScore of 5/5. Actual costs vary.
Integrations
7 known integrations