How to Build Your Own LivePerson
Replace LivePerson with a custom build. The Best Conversational AI Platform for Business
Build Difficulty: 5/5
Build a working replacement in a weekend with AI tools
Estimated Timeline
Based on 47 features at Weekend Project difficulty, expect about One weekend with AI-assisted development.
Recommended Tech Stack
Full-stack React framework with API routes and server components
PostgreSQL database, auth, and real-time subscriptions
Utility-first styling for rapid UI development
Key Features to Replicate
Top features across 8 categories. See all 47 features
Communication Channels(15 features)
Apple Business Chat integration for customer communication
Email communication channel integration
Facebook Messenger integration for customer communication
Google Business Messaging integration for customer communication
Google RCS (Rich Communication Services) messaging integration
+10 more in this category
AI & Automation(7 features)
Simplify identification, flagging, and correction of automation issues for agents and QA teams
Integrate existing LLM models for agent and consumer-facing capabilities with enhanced control, compliance, and cost
AI-powered recommended bots and answers provided inline to agents during conversations and in a dedicated widget
Easy-to-use bot builder for non-technical staff to create, optimize and visualize bots across messaging channels with templates and voice-enabled bots
Create highly personalized conversational experiences with Dynamic Routing, Conversation Context Service, and Next Actions API
+2 more in this category
Generative AI(7 features)
Generative AI-powered Conversation Assist for agent recommendations
Generative AI feature that interprets and refines agent messages for clarity and professionalism in the workspace
Provide focused summaries across bot and agent conversations for quicker context and faster agent wrap-up times
Conversational interface to query data using plain language and open-ended questions for accelerated data-driven decision making
Train intent models with up to 1,000 training phrases per intent
+2 more in this category
Integrations(4 features)
Connectors for IBM Watson, Google Dialog Flow, Amazon Lex, Microsoft bots and access to LivePerson Functions for custom integrations
50+ APIs for integrating with 3rd party technologies, NLU providers, and enterprise systems for insights
Self-serve integration configuration tool for exploring, configuring, and enabling integrations including workflows and widget marketplace
Embedded agent workspace within Salesforce CRM
Agent Experience(3 features)
Co-browsing capabilities to optimize agent productivity and customer experience
Unified workspace for agents across multiple communication channels
Secure form handling for agents to collect customer information safely
Analytics(3 features)
Connect with Conversational Cloud report exports using Data APIs with maximum 15 tasks per file transfer
Analyze data from various speech and text conversations including phone, SMS, email, web chat, social media to discover intents and uncover customer insights
Consolidate metrics for sentiments, intents, operations, bots, generative AI, and voice analytics in one dashboard
Administration(2 features)
Tool for creating and managing customer engagement campaigns
Administrative console for managing users, skills, and platform configuration
AI Agents(2 features)
Utilize existing knowledge bases, CRMs, and CMSs to inform AI interactions for increased self-service (formerly Autopilot Messaging/Voice Bot)
Accurately route consumers to the best-suited agent or bot based on intent without manual routing rules
Cost Calculator
Pricing data not available for LivePerson. Check their website for current pricing.