Accela

accela.com
Productivity
Weekend Project

A unified suite of cloud solutions at the center of the world's most innovative and connected governments

How to Replace Accela

Overview

Accela is a government software and services platform that provides cloud-based civic applications for building permitting, planning, licensing, and service request management. It helps state and local governments modernize service delivery, reduce turnaround times, and improve resident engagement through automated workflows and digital-first solutions.

Features

30 features across 15 categories

AI(1)

Government-Ready AIAI

AI capabilities designed for local government agencies

Also in: monday.com, Notion, Airtable

Analytics(1)

Data and Analytics

Data and analytics capabilities for government agencies

Also in: Hugging Face, Notion, Smartsheet

Asset Management(1)

GIS-native Asset Management

GIS-native asset management and work orders (acquired through Novotx)

Automation(3)

Auto-Issue Feature

Automated issuance feature to streamline permitting process

Automated Workflows

Automated staff workflows and concurrent application review

Back Office Automation

Automate and simplify tasks around permitting, licensing, and code enforcement to reduce agency costs, increase security and improve customer satisfaction

Also in: monday.com, Notion, Airtable

Citizen Engagement(2)

Online Portal

Online portal for residents and businesses to submit applications and track status

Resident Portal

Easily submit requests for items such as planning and building permits, and access updates and information from any device

Also in: GovPilot

Core Application(12)

Alcohol Beverage Control

Minimize steps required in complicated permitting processes, reduce turnaround time, provide better customer service and ensure important safeguards

Building Permitting

Automate all aspects of the building permitting process while providing total visibility for agency staff

Business Licensing

Reduce turnaround and provide better customer service to business owners with automated staff workflows and concurrent application review

Cannabis Regulation

Automate workflows, flexible license types, and strong compliance functionality

Disaster Recovery

Disaster recovery capabilities for government continuity

Environmental Health

Protect the public health by delivering superior department services and convenient access through a public portal

Fire Prevention

Modernize inspections, plan review and permit processing to allow fire staff to concentrate on the safety of citizens

Occupational Licensing

Simplify the licensing process with an online portal, automated workflows and easy document upload capabilities

OpenCounter

Business licensing and permitting solution

Plan Review/ePermitHub

Fast-track community development by automating zoning, site plan reviews, land use entitlements, complaint management, and code enforcement tasks

Service Request Management

Residents can make requests, access information and engage with community services via a branded mobile app

Short Term Rental

Manage and regulate short-term rental properties, simplifying compliance and enhancing oversight

Also in: Infor

Deployment(1)

Enterprise DeploymentPremium

Enterprise deployment services and support

Also in: Kubernetes Dashboard, Hugging Face, Bitwarden

Document Management(1)

Document Upload

Easy document upload capabilities for online applications

Field Management(1)

Field Operations

Streamline documentation uploading, removing manual processes, and leverage automated workflows for greater efficiency in the field

Mobile(1)

Mobile App

Branded mobile app for residents to make requests and engage with community services

Platform(1)

Civic Platform

A modern cloud platform to help agencies eliminate data silos, cut costs and innovate service delivery

Security(1)

SaaS Security

Enterprise-grade security for SaaS deployment

Services(2)

Managed Application ServicesPremium

Managed application services provided by Accela

Professional ServicesPremium

Professional services for implementation and optimization

Support(1)

Technical SupportPremium

Technical support services for government agencies

Training(1)

TrainingPremium

Training and education programs for agency staff

Cost Calculator

Pricing data not available for Accela. Check their website for current pricing.

Build vs Buy

Should you build a Accela alternative or buy the subscription? Estimate based on 30 features.

Buy Accela

Better Value
Monthly costContact Sales
3-year totalVaries
Time to deployDays

Build Your Own

Development cost$12,000
Maintenance$180/mo
3-year total$18,480
Dev time~1 months

Buying Accela saves ~$18,480 over 3 years vs building.

Estimates based on 30 features and a BuildScore of 5/5. Actual costs vary.

Integrations

1 known integrations

GIS Integration