Updox

updox.com
Healthcare IT
Weekend Project

Simplifying the Business of Healthcare®

How to Replace Updox

Overview

Updox is a unified communications platform for healthcare practices that combines telehealth, electronic fax, secure messaging, patient engagement tools, and charge capture solutions. It helps practices engage patients, increase operational efficiency, boost revenue, and scale operations through integrated document management, communications, and billing workflows.

Features

27 features across 12 categories

Analytics/Tools(1)

Conversion Calculator

Tool to calculate how much revenue a practice could be leaving on the table without digital charge capture

Billing/Payments(2)

Integrated Payments

Improve revenue flow and patient experience by accepting payments anywhere, anytime

Updox Payments

Lets you interact with patients by engaging them where they are—on their mobile devices, embedded within the Updox inbox workflow for requesting and collecting payments

Billing/Revenue Management(3)

Charge Capture Platform

Reduce lost revenue while increasing practice productivity with comprehensive charge capture workflow

CPT and ICD Code Database

Integrated database of CPT and ICD codes makes it easy to fill in billing forms

Shorter Billing Cycles

Capture charges at the point of care and quickly send them for reimbursement

Charge Capture(2)

Facesheet and Facility Notes

Document facesheet and facility notes in charge capture

Mobile Round List

Mobile access to round lists for charge capture

Communications(5)

Direct Secure Messaging

Send documents and exchange private or group messages in a HIPAA-compliant inbox

eFax

Send and receive faxes through a HIPAA-compliant platform with an audit trail

Internal Messaging BundlePremium

Additional bundle for internal team communications

Secure Text

Communicate with patients securely and conveniently without all phone calls

Universal Inbox

Funnel all communications, including emails, eFaxes, and more, through one organized inbox

Data Management(1)

Secure Data Sharing

Transferable, secure data makes it easy to maintain a record of care across different shifts

Also in: monday.com, Notion, Airtable

Document Management(3)

Document Editing

Use document-editing software to quickly mark up files

eForms BundlePremium

Additional bundle for electronic forms functionality

Electronic Document Signing

Electronically sign documents in Updox

Integration(1)

EHR/PM Integrations

Integrate directly with most Electronic Health Record and Practice Management systems

Also in: monday.com, Notion, Airtable

Mobile Access(1)

Mobile Friendly

Integrate directly with your hospital(s) to pull patient information straight to your phone

Patient Engagement(6)

Appointment Reminders

Prevent no-shows and late cancellations with text, email or phone call reminders

Broadcast Messaging

Message all the patients at once or in groups based on demographics or diagnosis

Forms

Capture patient information quickly and easily without piles of paperwork

Patient Portal

Empower patients to view test results, make appointments, pay bills, and more

Telehealth

Increase patient access to care with secure virtual visits

Virtual Waiting Rooms

Mimic an in-office experience with digital healthcare tools

Security/Compliance(1)

HIPAA Compliance

Updox protects both you and your patients by staying up to date on all HIPAA regulations

Support(1)

24/7 Support

Round-the-clock customer support available

Pricing

Standard

Custom
  • Up to 1,000 fax pages
  • Up to 75 telehealth sessions
  • Patient reminders for up to 500 appointments
  • Up to 500 text messages
  • Up to 500 broadcast messages
  • All products built for small to mid-sized practices

Enterprise

Custom
  • Up to 10,000 fax pages
  • Up to 500 telehealth sessions
  • Patient Reminders for up to 2,500 appointments
  • Up to 5,000 text messages
  • Up to 5,000 broadcast messages
  • All products built for the large practice or hospital & health system

Additional Standard Bundles

Custom
  • Up to 500 fax pages
  • Up to 50 telehealth sessions
  • Patient reminders for up to 250 appointments
  • Up to 500 text messages
  • Up to 500 broadcast messages

Additional Enterprise Bundles

Custom
  • Up to 5,000 fax pages
  • Up to 250 telehealth sessions
  • Patient reminders for up to 500 appointments
  • Up to 1,000 text messages
  • Up to 1,000 broadcast messages

Charge Capture

Custom
  • Mobile round list
  • Facesheet and facility notes
  • EHR/PM integrations
  • Secure messaging
  • 24/7 support

Cost Calculator

Pricing data not available for Updox. Check their website for current pricing.

Build vs Buy

Should you build a Updox alternative or buy the subscription? Estimate based on 27 features.

Buy Updox

Better Value
Monthly costContact Sales
3-year totalVaries
Time to deployDays

Build Your Own

Development cost$12,000
Maintenance$180/mo
3-year total$18,480
Dev time~1 months

Buying Updox saves ~$18,480 over 3 years vs building.

Estimates based on 27 features and a BuildScore of 5/5. Actual costs vary.

Integrations

2 known integrations

Electronic Health Record (EHR) SystemsPractice Management (PM) Systems