Spiceworks Cloud Help Desk
spiceworks.com/free-help-desk-softwareBuild Difficulty: 5/5
Build a working replacement in a weekend with AI tools
Simplify IT Support. Keep Teams Productive, Wherever They Are.
How to Replace Spiceworks Cloud Help DeskOverview
Features
26 features across 15 categories
Automation(6)
Save time with automated responses by eliminating the need to write the same responses repeatedly
Automatically assign and route tickets based on priorities and categories
Take action on multiple tickets at once to streamline repetitive tasks and reduce manual effort
Create repeatable checklists for standardized processes and workflows
Create checklist workflows for recurring tasks like onboarding or device setup, making it easy to follow every step and maintain consistency
Leverage ticket rules to easily assign tickets, set categories, due dates, and priorities based on custom conditions
Core Functionality(1)
Quickly create, assign, and manage tickets with centralized ticket tracking to keep everything organized
Customization(1)
Define custom attributes to organize, sort, and prioritize tickets around the way work actually gets done
Infrastructure(1)
Cloud-based service with no server procurement, setup, or maintenance required; Spiceworks handles backups and maintenance
Knowledge Management(2)
Create your own articles which can be private to you and your team or shared more broadly
Discover and create new sets of information and share them with peers; alter how-tos to reflect your specific environment
Mobile(1)
Take help desk tickets and users with you wherever you go with the native mobile app for managing help desk, network inventory, monitoring, and vendor ratings
Monitoring(2)
Stay on top of tickets via consolidated activity streams and graphical dashboards
Monitor and manage incidents in real time with full status visibility, enabling faster prioritization and resolution
Notifications(1)
Automatic email alerts keep users informed when tickets change or issues escalate
Organization(2)
Organize your tasks with custom ticket queues
Create custom ticket views to help filter tickets based on multiple criteria
Reporting(3)
Advanced reporting tools that allow for a combination of filters to customize reports from viewing all open tickets to finding pending tickets for specified timelines
Grab data directly from your Spiceworks Cloud Help Desk account using a custom Power BI Desktop Data Connector and refresh data into reports with one click
Customize reports and view dashboards that highlight key metrics like ticket churn and response time to make smarter decisions faster
Scalability(1)
No limit to the number of users who can submit tickets or request help
Security(1)
Add an extra layer of protection with TOTP-based multi-factor authentication to safeguard user accounts
Support(1)
Connect with real humans 24/5 for quick answers and reliable support
User Experience(1)
Gain back valuable screen space to focus on what matters, with a fully ad-free experience
User Interface(2)
Easily deploy a customizable web portal for user-submitted tickets as an alternative to email
Users can submit and track tickets without relying on email, all from a user-friendly centralized interface
Pricing
Core Plan
- ✓Ticketing
- ✓Incident Tracking
- ✓Alerts
- ✓Reporting
- ✓End User Portal
- ✓Create and Sort by Custom Attributes
- ✓TOTP-based MFA
- ✓Unlimited End Users
- ✓1-5 Admin/Technician Seats
Premium Plan
Popular- ✓All Core Plan features
- ✓Unlimited Admin/Technician Seats
- ✓Tasklists
- ✓Bulk Actions
- ✓Live Chat 24/5
- ✓Ad-Free Experience
- ✓Repeatable Checklists
- ✓Customizable Reporting
Cost Calculator
Keep Paying Spiceworks Cloud Help Desk
Build It Yourself
Total Cost Comparison
DIY hosting estimate based on Vercel + Supabase free/pro tiers (~$20/mo). Build time estimated from 26 features at very easy complexity.
Build vs Buy
Should you build a Spiceworks Cloud Help Desk alternative or buy the subscription? Estimate based on 26 features.
Buy Spiceworks Cloud Help Desk
Better ValueBuild Your Own
Buying Spiceworks Cloud Help Desk saves ~$16,320 over 3 years vs building.
Estimates based on 26 features and a BuildScore of 5/5. Actual costs vary.
Integrations
5 known integrations