Salesforce

Create customizable, predictive, and generative AI experiences

Delivers always-on AI agents for customers and employees that can autonomously handle tasks and resolve cases

AI agents can autonomously resolve customer service cases with 66% autonomous resolution rate

AI-powered personalization across customer journey pre-sales, sales, and after-sales touchpoints

Get powerful insights from any data, anytime, anywhere

Analyze data to understand customer behavior and business performance

Predict business outcomes such as which deals are likely to close

Automate tasks like logging calls and sending follow-up emails

Automate complex workflows with AI agents

Help small businesses sell smarter and support faster in a single app

Power productivity, automate work, and connect with customers

Teams and agents work together within Slack for seamless collaboration

Unified view of customer data that helps teams sell, serve, and operate at scale

Manage customer support across every channel

Manage customer support cases faster across every channel

Organize and manage contact information, leads, and customer service data

Gives teams and agents shared, real-time context with unified data management

Build, customize, and configure with AI-powered low-code and pro-code tools

Build scalable apps on a cloud-native platform made for developers

Engage buyers online and in-store with B2C and B2B commerce

Free learning program for AI and Agentforce skills with three levels: Champion, Innovator, and Legend

16+ out-of-the-box Agentforce solutions built for specific industries

Connect any app, data, or device in the cloud or on-premises

Build and optimize marketing campaigns and customer journeys

Build, optimize, and personalize campaigns and journeys

AI-driven improvements to marketing pipeline with 15% increase in pipeline

Ecosystem of partners, apps, and agents to extend Salesforce functionality

AI-powered lead conversion with 1.8x higher conversion rates

Connect teams, close more deals, and streamline entire sales process

AI-powered automation of lead qualification workflows

Enterprise-grade security and privacy solutions for business data protection

Sustainability management platform