Observe.AI

Authenticate users, resolve issues, and deliver seamless support on any channel through AI-powered chat

Automate calls end-to-end with voice-first AI agents that handle natural, human-like conversations and intelligently route calls to appropriate outcomes

Augment agents with real-time guidance and automated workflows, and leaders with on-demand VOC insights

Contact center-specific LLM for analyzing and understanding customer interactions

Analytics platform for analyzing customer conversation trends and insights

On-demand voice of customer (VOC) insights for leadership

AI-powered coaching guidance for team leads and managers

AI-powered coaching to improve frontline performance

Audit trails to track policy adherence and decisions, actions, and outcomes across every interaction

Accurately and safely extract brand and product names, proper nouns, alphanumerics for downstream systems to execute

Easily connect with all critical business systems, both on-prem and in the cloud

Surface accurate information from enterprise knowledge bases

Detects drift, hallucinations, and failures during live calls. Fire alerts when interventions are needed

Identify caller intent accurately, even across messy, multi-turn conversations

Support across multiple customer communication channels

Automatically evaluate 100% of conversations to understand the reasoning behind every decision and gain full transparency with a complete audit trail

Automated quality assurance to assess 100% of all interactions to drive strategic, data-based decisions

Automatically QA 100% of human and AI interactions to monitor agent performance, quality and compliance

LLM-as-a-judge, human in the loop, and QA scoring validate step order, accuracy, tone, and safety

Manual quality assurance capabilities for human review and assessment

Real-time AI-powered assistance for agents during customer interactions

Real-time contextual guidance for agents during customer interactions

Empower agents with AI-driven tools to deliver faster customer interactions

AI-driven recommendations for agents based on customer sentiment and context

Screen recording capabilities for quality assurance and monitoring

Reports focused on key performance indicators for enterprise insights

Grounding and guardrails keep your agent on topic, while alerts, real-time reports, and warm escalations ensure timely intervention and oversight

Your data is used solely for your AI Agent. We never train models or share it, and we follow industry-leading practices to protect your privacy

Automatically detect and mask personally identifiable information

SOC 2 Type II, HIPAA, and GDPR-compliant. Your data is encrypted at rest and in transit, with rigorous access controls and audit logs

Leading automatic speech recognition for transcribing customer conversations

Handle overtalk, interruptions, background noise so AI Agents accurately understand customers

Automated summaries after customer interactions

GenAI-powered summaries of customer calls to reduce after-call work (ACW)

Tasks can be tested and safely modified without disrupting the full agent workflow

Modular task framework with prerequisites and conditions between tasks ensures decisions are made in the correct order

Automatically trigger workflows with CRM, ticketing, HRIS, and other systems

Enforce hard gates for authentication, disclosures, and approvals tasks; allow soft guidance elsewhere