Microsoft Dynamics 365

dynamics.microsoft.com
CRM
Weekend Project

The new era of AI-powered business

How to Replace Microsoft Dynamics 365

Overview

Microsoft Dynamics 365 is an agentic CRM and ERP solution that connects teams, processes, and data across organizations to create exceptional customer experiences and operational agility. It combines AI-powered agents with business applications for sales, service, finance, and supply chain operations. The platform enables organizations to adapt, innovate, and transform how work gets done through intelligent automation and data-driven insights.

Features

28 features across 19 categories

AI(3)

AI AgentsAI

Transform how work gets done with AI agents that connect teams, processes, and data

Autonomous AgentsAI

Scale teams using autonomous agents that handle essential business tasks

Generative AI for SupportAI

Leverage generative AI to resolve customer issues faster and improve efficiency

Also in: monday.com, Notion, Airtable

Analytics(3)

Data-driven Decision MakingAI

Become more data-driven and innovative with agentic apps

Dynamics 365 Customer InsightsAI

Create more personalized customer journeys with next-generation AI and customer data insights

Real-time InsightsAI

Use AI and real-time insights to understand customers and personalize journeys

Also in: Hugging Face, Notion, Smartsheet

Automation(1)

AutomationAI

Automate business processes and workflows with AI-powered automation

Also in: monday.com, Notion, Airtable

CRM(2)

Agentic CRMAI

Enhance customer relationships across sales, marketing, and service with an agentic CRM solution

Customer Experience ManagementAI

Create exceptional customer experiences through personalized journeys and service

Also in: monday.com, Setmore, HubSpot

Collaboration(1)

Cross-functional Team Collaboration

Connect teams, processes, and data across entire organization

Also in: Notion, Airtable, Obsidian

Customer Service(1)

Dynamics 365 Customer ServiceAI

Resolve issues faster using generative AI and automation

ERP(2)

Agentic ERPAI

Reinvent operations, enhance productivity, and gain a competitive edge with agentic ERP solution

Dynamics 365 Business CentralAI

Streamline growing business operations with an AI-powered ERP system

Field Service(1)

Dynamics 365 Field ServiceAI

Empower frontline teams with generative AI, IoT, and mixed reality capabilities

Finance(1)

Dynamics 365 FinanceAI

Build financial and operational agility using AI and automation

Integration(3)

IoT Integration

Integrate Internet of Things data with field service operations

Microsoft Marketplace Apps

Customize Dynamics 365 with industry-leading apps from Microsoft Marketplace

Model Context Protocol (MCP) ServersAI

Enhance AI agent collaboration with MCP servers for Dynamics 365

Learning(1)

Guided Tours

Get a closer look at how to improve specific business processes with guided tours

Marketing(1)

Customer Journey DevelopmentAI

Create more personalized customer journeys with next-generation AI

Operations(1)

Operational Agility

Achieve operational agility through connected processes and data

Productivity(1)

Team Productivity EnhancementAI

Improve team processes and productivity with AI

Project Management(1)

Dynamics 365 Project Operations

Manage project operations with integrated financial and resource management

Sales(2)

Dynamics 365 SalesAI

Close more deals and deepen customer relationships with AI assistance and real-time insights

Revenue Growth ToolsAI

Grow revenue by understanding customers and closing more deals

Supply Chain(1)

Dynamics 365 Supply Chain ManagementAI

Navigate disruption and be more resilient with proactive, AI-powered insights

Technology(1)

Mixed Reality Support

Empower frontline teams with mixed reality capabilities for enhanced field operations

Trial(1)

Free Trial

Get hands-on experience with Dynamics 365 business applications for 30 days

Cost Calculator

Pricing data not available for Microsoft Dynamics 365. Check their website for current pricing.

Build vs Buy

Should you build a Microsoft Dynamics 365 alternative or buy the subscription? Estimate based on 28 features.

Buy Microsoft Dynamics 365

Better Value
Monthly costContact Sales
3-year totalVaries
Time to deployDays

Build Your Own

Development cost$12,000
Maintenance$180/mo
3-year total$18,480
Dev time~1 months

Buying Microsoft Dynamics 365 saves ~$18,480 over 3 years vs building.

Estimates based on 28 features and a BuildScore of 5/5. Actual costs vary.

Integrations

1 known integrations

Microsoft Marketplace