Microsoft Dynamics 365 vs Salesmate
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Microsoft Dynamics 365 offers fewer features (28 vs 108) and fewer integrations (1 vs 22). Starting price: Microsoft Dynamics 365 at Contact Sales vs Salesmate at $23/mo. Microsoft Dynamics 365 has 28 unique features while Salesmate has 108 unique features, with 0 features in common.
| Microsoft Dynamics 365 | Salesmate | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 28 | 108 |
| AI-Powered Features | 20 | 17 |
| Starting Price | Contact Sales | $23/mo |
| Pricing Tiers | 0 | 4 |
| Integrations | 1 | 22 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 40% | 100% |
Feature Comparison by Category
AI (3 vs 0)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| AI Agents | ||
| Autonomous Agents | ||
| Generative AI for Support |
AI & Automation (0 vs 11)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| AI Agent Credits | ||
| AI Autopilot | ||
| AI Co-pilot | ||
| AI Research | ||
| Auto Profile Enrichment | ||
| Automate Support | ||
| Communication Summarization | ||
| Compose Emails | ||
| Contact Insights | ||
| Sandy AI | ||
| Support Co-pilot |
Activity Management (0 vs 2)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Activities | ||
| Sales Activity Tracking |
Administration (0 vs 1)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Team Management |
Analytics (3 vs 0)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Data-driven Decision Making | ||
| Dynamics 365 Customer Insights | ||
| Real-time Insights |
Automation (1 vs 6)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Auto Assignments | ||
| Automation | ||
| Extra Smart Flow Credits | ||
| Sequences | ||
| Smart Flows | ||
| Smart Queue |
CRM (2 vs 0)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Agentic CRM | ||
| Customer Experience Management |
Calendar (0 vs 1)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Calendar Management |
Call Management (0 vs 9)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Call Logging | ||
| Call Recordings | ||
| Call Trackers and Insights | ||
| Call Transcriptions | ||
| Click-to-Call | ||
| Conversation History | ||
| Power Dialer | ||
| Virtual Phone Numbers | ||
| Voicemail Drop |
Collaboration (1 vs 1)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Cross-functional Team Collaboration | ||
| Team Inbox |
Communication (0 vs 3)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Calling and Texting | ||
| Conversation Inbox | ||
| Texts |
Contact Management (0 vs 3)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Bulk Actions | ||
| Contact Management | ||
| Filters / Segmentation / Search |
Customer Service (1 vs 0)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Dynamics 365 Customer Service |
Customization (0 vs 7)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Calculated Fields | ||
| Custom Activity Types | ||
| Custom Fields | ||
| Custom Modules | ||
| Custom Validation Rules | ||
| Formula Fields | ||
| Multiple Currencies and Timezones |
Data Management (0 vs 1)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Custom Duplicate Management |
Document Management (0 vs 1)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Documents |
ERP (2 vs 0)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Agentic ERP | ||
| Dynamics 365 Business Central |
Email Analytics (0 vs 1)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Email Metrics |
Email Integration (0 vs 1)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| 2-Way Email Sync |
Email Management (0 vs 6)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Bulk Emails | ||
| Dedicated IP Address | ||
| Email Subscription | ||
| Email Templates | ||
| Email Tracking | ||
| Integrated Inbox |
Email Marketing (0 vs 1)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Email Campaign |
Field Service (1 vs 0)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Dynamics 365 Field Service |
Finance (1 vs 0)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Dynamics 365 Finance |
Infrastructure (0 vs 1)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Dedicated IP |
Integration (3 vs 0)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| IoT Integration | ||
| Microsoft Marketplace Apps | ||
| Model Context Protocol (MCP) Servers |
Lead Capture (0 vs 2)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Web Form | ||
| Web Forms |
Lead Management (0 vs 3)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Lead Scoring | ||
| MQL Scoring | ||
| Segmentation |
Learning (1 vs 0)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Guided Tours |
Marketing (1 vs 0)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Customer Journey Development |
Marketing Analytics (0 vs 1)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Marketing Insights |
Marketing Automation (0 vs 2)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Lead Nurturing | ||
| Text Campaigns |
Marketing Optimization (0 vs 1)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| AB Testing |
Messaging (0 vs 2)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Text & MMS | ||
| Text Messaging (SMS) |
Mobile (0 vs 1)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Mobile CRM |
Operations (1 vs 0)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Operational Agility |
Productivity (1 vs 0)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Team Productivity Enhancement |
Project Management (1 vs 0)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Dynamics 365 Project Operations |
Reporting & Analytics (0 vs 13)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Activity Reports | ||
| Advanced Goal Management | ||
| Custom Dashboard and Reports | ||
| Custom Reports | ||
| Custom Views / Segments / Reports | ||
| Deal Pipeline Forecast | ||
| Detailed Analytics | ||
| Goal-Oriented Reports | ||
| Goals | ||
| Pipeline & Revenue Reports | ||
| Reports | ||
| Sales Activity Reports | ||
| Visual Sales Reports |
Sales (2 vs 0)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Dynamics 365 Sales | ||
| Revenue Growth Tools |
Sales Management (0 vs 5)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Deal Credit Split | ||
| Deal Management | ||
| Product & Quote Management | ||
| Product Management | ||
| Quotes |
Sales Pipeline (0 vs 2)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Deal Pipeline Stages | ||
| Visual Sales Pipeline |
Scheduling (0 vs 2)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Meeting Scheduler | ||
| Schedule Meetings |
Security & Compliance (0 vs 1)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Audit Logs |
Security & Permissions (0 vs 4)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Field-Based Permissions | ||
| IP Restriction | ||
| SSO | ||
| User Roles and Access Control |
Supply Chain (1 vs 0)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Dynamics 365 Supply Chain Management |
Support & Training (0 vs 4)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| 24x7 Support | ||
| Dedicated Account Manager | ||
| Dedicated Onboarding Consultation | ||
| Quarterly Business Review |
Support Analytics (0 vs 3)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| CSAT / CES Surveys | ||
| Satisfaction Reports | ||
| Surveys |
Support Management (0 vs 6)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Chat | ||
| Knowledge Management | ||
| SLAs | ||
| Service Level Agreements | ||
| Social Media Support | ||
| Ticket Management |
Technology (1 vs 0)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Mixed Reality Support |
Trial (1 vs 0)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Free Trial |
Unique Features
Only in Microsoft Dynamics 365 (28)
AI Agents
Autonomous Agents
Generative AI for Support
Data-driven Decision Making
Dynamics 365 Customer Insights
Real-time Insights
Automation
Cross-functional Team Collaboration
Agentic CRM
Customer Experience Management
Dynamics 365 Customer Service
Agentic ERP
Dynamics 365 Business Central
Dynamics 365 Field Service
Dynamics 365 Finance
IoT Integration
Microsoft Marketplace Apps
Model Context Protocol (MCP) Servers
Guided Tours
Customer Journey Development
+ 8 more unique features
Only in Salesmate (108)
Activities
Sales Activity Tracking
Team Management
AI Agent Credits
AI Autopilot
AI Co-pilot
AI Research
Auto Profile Enrichment
Automate Support
Communication Summarization
Compose Emails
Contact Insights
Sandy AI
Support Co-pilot
Auto Assignments
Extra Smart Flow Credits
Sequences
Sequences
Smart Flows
Smart Queue
+ 88 more unique features
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