Cogito (Verint)

Proprietary AI models that go beyond GenAI to provide unparalleled insight into the emotional connection between customers and agents

Provides agents in-the-moment non-disruptive guidance when they need it with next best action suggestions to elevate performance

Enables each agent to perform like top agents by receiving in-the-moment guidance based on business priorities to reduce average handle time and increase revenue

Delivers real-time scores for both customer experience (CX) and employee experience (EX) for every call, providing richer insights into the human experience

Unified data platform enabling deeper data analysis and understanding of when, where and how to enable customer self-service

Automate manual contact center micro-workflows with specific task-performing bots to increase sales, reduce after call work, and reduce knowledge lookup time

Measure and monitor customer experience metrics in real-time to improve agent interactions and customer satisfaction

Track employee experience metrics in real-time to understand agent well-being and performance

Elevate agent performance through real-time guidance and next best action suggestions

Unified Verint Open Platform with industry-leading AI at the core to connect data across the organization, enhance CX automation, and enable customer self-service