ScreenConnect

Grant temporary vendor access with flexible duration ranging from 48 hours to 30 days

Automatically handle elevation requests with privileged access management

Elevate support sessions to control User Account Control dialogs

Automatically create and dynamically organize subgroups based on CustomProperty1 for faster machine discovery

Link multiple LDAP and Active Directory sources for easier administration across client companies

Filter audit logs by session name to quickly find and download specific recordings

Comprehensive audit reports for compliance and regulatory standards

Detailed logs of elevation requests, approvals, and denials for regulatory compliance

Record remote support sessions for compliance and training purposes

Audit and review video sessions for compliance and quality assurance

SAML authentication support for single sign-on access to the environment

Integrate with third-party user sources like LDAP, SAML, OAuth, and other SSO providers

Build if/then rules that fire on any session event to ping techs, greet users automatically, or run scripts

Remote meeting capabilities for team collaboration

Live, real-time camera sharing to see user issues through device camera access and end user collaboration

Real-time chat communication during remote support sessions

Built-in VoIP audio communication during remote sessions

Seamlessly support Windows, Mac, Linux, and mobile devices from one solution

Multiple options to manage and capture user consent for remote sessions

Securely manage devices anytime, anywhere with remote access capabilities

Fix issues instantly with secure remote support capabilities

Host remote support solution on cloud or on-premises infrastructure to fit business requirements

MSI packages available for mass deployment of ScreenConnect

Support for multiple monitors during remote sessions

Hosts can choose when to offer feedback instead of automatic surveys at session close

Transfer files and folders securely during remote sessions with drag and drop support

Scale remote support and access capabilities effortlessly as business needs evolve

100+ integrations with ability to explore, build, and share custom extensions in ConnectWise Marketplace

Take snapshots and pause camera feeds for smooth troubleshooting experience

Capture audio from remote sessions

Switch between front and rear cameras on mobile devices for comprehensive troubleshooting

Support iOS and Android mobile guest clients for remote access

Enable technicians to join sessions from mobile devices

24/7 visibility, automated remediation, and patching via ConnectWise RMM to prevent issues

Blank the guest monitor during unattended remote sessions

QA and code review of extensions in marketplace to guarantee quality assurance and protect intellectual property

Unattended remote access agents for machines that can be accessed without user presence

Troubleshoot behind the scenes with remote access, command center, and secure file management without user disruption

Switch between different user logon sessions on remote machines

Run scripts and commands through Windows command terminal or PowerShell on remote machines

Print remotely from support technician to end user devices

Wake remote machines on local area network

Generate custom reports for analytics and performance tracking

Unique 5-digit session codes ensuring guests connect to correct support sessions

Pause the guest's keyboard and mouse control during remote sessions

Hosts can remotely remove guests from sessions without relying on guests to exit manually

Dynamically manage and group sessions with trigger actions based on session events

Advanced diagnostics toolkit for remote troubleshooting

Access files when needed, upload tools to shared toolbox, deploy tools on remote machines without installation