Trustpilot vs Trustpilot Business
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Trustpilot offers fewer features (44 vs 52) and more integrations (29 vs 5). Starting price: Trustpilot at $99/mo vs Trustpilot Business at $339/mo. Trustpilot has 43 unique features while Trustpilot Business has 51 unique features, with 1 features in common.
| Trustpilot | Trustpilot Business | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 44 | 52 |
| AI-Powered Features | 9 | 2 |
| Starting Price | $99/mo | $339/mo |
| Pricing Tiers | 4 | 5 |
| Integrations | 29 | 5 |
| Shared Features | 1 | |
| Shared Integrations | 1 | |
| Data Quality | 72% | 90% |
Feature Comparison by Category
AI (0 vs 2)
| Feature | Trustpilot | Trustpilot Business |
|---|---|---|
| AI-Assisted Review Responses | ||
| Review Highlights |
Admin & Security (0 vs 1)
| Feature | Trustpilot | Trustpilot Business |
|---|---|---|
| Single Sign-On (SSO) |
Analytics (7 vs 0)
| Feature | Trustpilot | Trustpilot Business |
|---|---|---|
| Advanced Filtering | ||
| Business Insights | ||
| Competitor Benchmarking | ||
| Customer Journey Tracking | ||
| Review Analytics Dashboard | ||
| Review Reports | ||
| Sentiment Analysis |
Analytics & Reporting (0 vs 13)
| Feature | Trustpilot | Trustpilot Business |
|---|---|---|
| Analytics Explorer | ||
| Enhanced Insights | ||
| Invitation Conversion Dashboard | ||
| Market Insights | ||
| My Competitors | ||
| Reply Data | ||
| Search Engagement Reports | ||
| Service Reviews Analytics | ||
| Topics Reports with Sentiment Analysis | ||
| TrustScore | ||
| TrustScore Forecast | ||
| Trustpilot Data Solutions | ||
| Visitor Insights |
Automation (0 vs 3)
| Feature | Trustpilot | Trustpilot Business |
|---|---|---|
| Automated Feedback Service (AFS) | ||
| Automated Monthly Invitations | ||
| Review Collection |
Content (2 vs 0)
| Feature | Trustpilot | Trustpilot Business |
|---|---|---|
| Photo Review Management | ||
| Video Review Support |
Core (1 vs 0)
| Feature | Trustpilot | Trustpilot Business |
|---|---|---|
| Review Collection |
Customization (0 vs 4)
| Feature | Trustpilot | Trustpilot Business |
|---|---|---|
| Brand-boosting Customization | ||
| Customizable Reminder Emails | ||
| Customizable Review Invitation Email Templates | ||
| Trustpilot Profile Page Customizations |
Data Management (1 vs 1)
| Feature | Trustpilot | Trustpilot Business |
|---|---|---|
| Export Service Reviews | ||
| Review Export |
Display (2 vs 0)
| Feature | Trustpilot | Trustpilot Business |
|---|---|---|
| Ratings Badge | ||
| TrustBox |
Engagement (2 vs 0)
| Feature | Trustpilot | Trustpilot Business |
|---|---|---|
| AI-Powered Response Suggestions | ||
| Response Management |
Enterprise (1 vs 0)
| Feature | Trustpilot | Trustpilot Business |
|---|---|---|
| White Label Solutions |
Feedback (1 vs 0)
| Feature | Trustpilot | Trustpilot Business |
|---|---|---|
| Custom Survey Questions |
Feedback Management (0 vs 3)
| Feature | Trustpilot | Trustpilot Business |
|---|---|---|
| Reply to Reviews | ||
| Review Follow-up Questions | ||
| Review Tagging and Filtering |
Integration (2 vs 5)
| Feature | Trustpilot | Trustpilot Business |
|---|---|---|
| Connect API | ||
| Google Store Ratings | ||
| Integrations for Replying to Reviews | ||
| Integrations for Review Invitations | ||
| Review Invitations API | ||
| Review Widgets | ||
| Salesforce Integration |
Legal (1 vs 0)
| Feature | Trustpilot | Trustpilot Business |
|---|---|---|
| Compliance Management |
Localization (2 vs 0)
| Feature | Trustpilot | Trustpilot Business |
|---|---|---|
| Multi-Language Support | ||
| Review Translation |
Management (3 vs 0)
| Feature | Trustpilot | Trustpilot Business |
|---|---|---|
| Multi-Location Management | ||
| Review Permissions Management | ||
| Role-Based Access Control |
Marketing (7 vs 12)
| Feature | Trustpilot | Trustpilot Business |
|---|---|---|
| Asset Builder | ||
| Automated Follow-ups | ||
| Batch Invitations | ||
| Customer Segmentation | ||
| Customizable Assets | ||
| Downloadable Trustpilot Assets | ||
| Email Campaigns | ||
| Email Signature and Newsletter TrustBox | ||
| Flex Widget with Review Highlights | ||
| Flex Widget with TrustScore | ||
| Image and Video Generators | ||
| Marketing Widgets | ||
| Promotions for Trustpilot Profile Page | ||
| Review Scheduling | ||
| Review Spotlight |
Mobile (1 vs 0)
| Feature | Trustpilot | Trustpilot Business |
|---|---|---|
| Mobile App |
Moderation (2 vs 2)
| Feature | Trustpilot | Trustpilot Business |
|---|---|---|
| Automated Fraud Detection | ||
| Flag Suspicious Reviews | ||
| Review Filtering Rules | ||
| Review Moderation |
Monitoring (1 vs 0)
| Feature | Trustpilot | Trustpilot Business |
|---|---|---|
| Brand Monitoring |
Notifications (1 vs 0)
| Feature | Trustpilot | Trustpilot Business |
|---|---|---|
| Real-Time Notifications |
Review Management (0 vs 2)
| Feature | Trustpilot | Trustpilot Business |
|---|---|---|
| Location Reviews | ||
| Product Reviews |
SEO (1 vs 1)
| Feature | Trustpilot | Trustpilot Business |
|---|---|---|
| Review SEO | ||
| Search Engine Optimization |
Security (2 vs 0)
| Feature | Trustpilot | Trustpilot Business |
|---|---|---|
| Audit Logs | ||
| Fraud Detection |
Support (2 vs 3)
| Feature | Trustpilot | Trustpilot Business |
|---|---|---|
| Dedicated Account Manager | ||
| Dedicated Customer Success Manager | ||
| Expert Implementation and Strategic Support | ||
| Live Chat Support | ||
| Priority Support |
Templates (1 vs 0)
| Feature | Trustpilot | Trustpilot Business |
|---|---|---|
| Template Library |
Trust (1 vs 0)
| Feature | Trustpilot | Trustpilot Business |
|---|---|---|
| Review Verification |
Unique Features
Only in Trustpilot (43)
Advanced Filtering
Business Insights
Competitor Benchmarking
Customer Journey Tracking
Review Analytics Dashboard
Review Reports
Sentiment Analysis
Photo Review Management
Video Review Support
Review Export
Ratings Badge
TrustBox
AI-Powered Response Suggestions
Response Management
White Label Solutions
Custom Survey Questions
Review Invitations API
Review Widgets
Compliance Management
Multi-Language Support
+ 23 more unique features
Only in Trustpilot Business (51)
Single Sign-On (SSO)
AI-Assisted Review Responses
Review Highlights
Analytics Explorer
Enhanced Insights
Invitation Conversion Dashboard
Market Insights
My Competitors
Reply Data
Search Engagement Reports
Service Reviews Analytics
Topics Reports with Sentiment Analysis
Trustpilot Data Solutions
TrustScore
TrustScore Forecast
Visitor Insights
Automated Feedback Service (AFS)
Automated Monthly Invitations
Brand-boosting Customization
Customizable Reminder Emails
+ 31 more unique features
View Trustpilot details View Trustpilot Business details Trustpilot alternatives Trustpilot Business alternatives
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