Trustpilot Business vs SurveyMonkey
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Trustpilot Business offers more features (52 vs 17). Starting price: Trustpilot Business at $339/mo vs SurveyMonkey at Free. Trustpilot Business has 52 unique features while SurveyMonkey has 17 unique features, with 0 features in common.
| Trustpilot Business | SurveyMonkey | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 52 | 17 |
| AI-Powered Features | 2 | 0 |
| Starting Price | $339/mo | Free |
| Pricing Tiers | 5 | 4 |
| Integrations | 5 | 5 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 90% | 70% |
Feature Comparison by Category
AI (2 vs 0)
| Feature | Trustpilot Business | SurveyMonkey |
|---|---|---|
| AI-Assisted Review Responses | ||
| Review Highlights |
Admin & Security (1 vs 0)
| Feature | Trustpilot Business | SurveyMonkey |
|---|---|---|
| Single Sign-On (SSO) |
Analytics (0 vs 1)
| Feature | Trustpilot Business | SurveyMonkey |
|---|---|---|
| Intuitive Analysis Features |
Analytics & Reporting (13 vs 0)
| Feature | Trustpilot Business | SurveyMonkey |
|---|---|---|
| Analytics Explorer | ||
| Enhanced Insights | ||
| Invitation Conversion Dashboard | ||
| Market Insights | ||
| My Competitors | ||
| Reply Data | ||
| Search Engagement Reports | ||
| Service Reviews Analytics | ||
| Topics Reports with Sentiment Analysis | ||
| TrustScore | ||
| TrustScore Forecast | ||
| Trustpilot Data Solutions | ||
| Visitor Insights |
Automation (3 vs 0)
| Feature | Trustpilot Business | SurveyMonkey |
|---|---|---|
| Automated Feedback Service (AFS) | ||
| Automated Monthly Invitations | ||
| Review Collection |
Collaboration (0 vs 1)
| Feature | Trustpilot Business | SurveyMonkey |
|---|---|---|
| Real-time Collaboration |
Customization (4 vs 1)
| Feature | Trustpilot Business | SurveyMonkey |
|---|---|---|
| Brand-boosting Customization | ||
| Branding Controls | ||
| Customizable Reminder Emails | ||
| Customizable Review Invitation Email Templates | ||
| Trustpilot Profile Page Customizations |
Data Management (1 vs 0)
| Feature | Trustpilot Business | SurveyMonkey |
|---|---|---|
| Export Service Reviews |
Feedback Collection (0 vs 4)
| Feature | Trustpilot Business | SurveyMonkey |
|---|---|---|
| Customer Service Feedback | ||
| Event Feedback | ||
| Purchase Feedback | ||
| Website Feedback |
Feedback Management (3 vs 0)
| Feature | Trustpilot Business | SurveyMonkey |
|---|---|---|
| Reply to Reviews | ||
| Review Follow-up Questions | ||
| Review Tagging and Filtering |
Integration (5 vs 1)
| Feature | Trustpilot Business | SurveyMonkey |
|---|---|---|
| Connect API | ||
| Google Store Ratings | ||
| Integrations for Replying to Reviews | ||
| Integrations for Review Invitations | ||
| Multi-integration Support | ||
| Salesforce Integration |
Marketing (12 vs 0)
| Feature | Trustpilot Business | SurveyMonkey |
|---|---|---|
| Asset Builder | ||
| Customizable Assets | ||
| Downloadable Trustpilot Assets | ||
| Email Signature and Newsletter TrustBox | ||
| Flex Widget with Review Highlights | ||
| Flex Widget with TrustScore | ||
| Image and Video Generators | ||
| Marketing Widgets | ||
| Promotions for Trustpilot Profile Page | ||
| Review Spotlight | ||
| Testimonial TrustBox Widgets | ||
| TrustBox Widgets for Website |
Measurement (0 vs 3)
| Feature | Trustpilot Business | SurveyMonkey |
|---|---|---|
| Customer Effort Score (CES) | ||
| Customer Satisfaction (CSAT) | ||
| NPS Programs |
Moderation (2 vs 0)
| Feature | Trustpilot Business | SurveyMonkey |
|---|---|---|
| Automated Fraud Detection | ||
| Flag Suspicious Reviews |
Product Feedback (0 vs 1)
| Feature | Trustpilot Business | SurveyMonkey |
|---|---|---|
| Product Development Feedback |
Research (0 vs 2)
| Feature | Trustpilot Business | SurveyMonkey |
|---|---|---|
| Market Research | ||
| Voice of Customer (VOC) Research |
Review Management (2 vs 0)
| Feature | Trustpilot Business | SurveyMonkey |
|---|---|---|
| Location Reviews | ||
| Product Reviews |
SEO (1 vs 0)
| Feature | Trustpilot Business | SurveyMonkey |
|---|---|---|
| Review SEO |
Security (0 vs 1)
| Feature | Trustpilot Business | SurveyMonkey |
|---|---|---|
| Secure Access Controls |
Support (3 vs 0)
| Feature | Trustpilot Business | SurveyMonkey |
|---|---|---|
| Dedicated Customer Success Manager | ||
| Expert Implementation and Strategic Support | ||
| Live Chat Support |
Survey Creation (0 vs 2)
| Feature | Trustpilot Business | SurveyMonkey |
|---|---|---|
| Survey Templates | ||
| Unlimited Surveys |
Unique Features
Only in Trustpilot Business (52)
Single Sign-On (SSO)
AI-Assisted Review Responses
Review Highlights
Analytics Explorer
Enhanced Insights
Invitation Conversion Dashboard
Market Insights
My Competitors
Reply Data
Search Engagement Reports
Service Reviews Analytics
Topics Reports with Sentiment Analysis
Trustpilot Data Solutions
TrustScore
TrustScore Forecast
Visitor Insights
Automated Feedback Service (AFS)
Automated Monthly Invitations
Review Collection
Brand-boosting Customization
+ 32 more unique features
Only in SurveyMonkey (17)
Intuitive Analysis Features
Real-time Collaboration
Branding Controls
Customer Service Feedback
Event Feedback
Purchase Feedback
Website Feedback
Multi-integration Support
Customer Effort Score (CES)
Customer Satisfaction (CSAT)
NPS Programs
Product Development Feedback
Market Research
Voice of Customer (VOC) Research
Secure Access Controls
Survey Templates
Unlimited Surveys
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