SurveySparrow vs SurveyMonkey
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
SurveySparrow offers more features (50 vs 17) and more integrations (8 vs 5). Both start at Free. SurveySparrow has 50 unique features while SurveyMonkey has 17 unique features, with 0 features in common.
| SurveySparrow | SurveyMonkey | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 50 | 17 |
| AI-Powered Features | 3 | 0 |
| Starting Price | Free | Free |
| Pricing Tiers | 5 | 4 |
| Integrations | 8 | 5 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 90% | 70% |
Feature Comparison by Category
AI & Analytics (1 vs 0)
| Feature | SurveySparrow | SurveyMonkey |
|---|---|---|
| CogniVue |
AI & Automation (1 vs 0)
| Feature | SurveySparrow | SurveyMonkey |
|---|---|---|
| Wings - AI-Powered Tools Suite |
Analytics (0 vs 1)
| Feature | SurveySparrow | SurveyMonkey |
|---|---|---|
| Intuitive Analysis Features |
Analytics & Reporting (7 vs 0)
| Feature | SurveySparrow | SurveyMonkey |
|---|---|---|
| Bell Curve Analysis | ||
| Custom Dashboard Widgets | ||
| Customer Journey Map | ||
| Executive Dashboard | ||
| Key Driver Analysis | ||
| Real-Time Reporting & Analysis | ||
| Respondent Location Tracking |
Audience Management (1 vs 0)
| Feature | SurveySparrow | SurveyMonkey |
|---|---|---|
| Audience Management |
Automation (2 vs 0)
| Feature | SurveySparrow | SurveyMonkey |
|---|---|---|
| Recurring Surveys | ||
| Workflow Automation |
Channel Integration (3 vs 0)
| Feature | SurveySparrow | SurveyMonkey |
|---|---|---|
| Omnichannel Feedback Collection | ||
| Slack Integration for Surveys | ||
| WhatsApp Feedback Collection |
Collaboration (0 vs 1)
| Feature | SurveySparrow | SurveyMonkey |
|---|---|---|
| Real-time Collaboration |
Customization (3 vs 1)
| Feature | SurveySparrow | SurveyMonkey |
|---|---|---|
| Branding Controls | ||
| Custom CSS Styling | ||
| Survey Themes | ||
| White-Label Surveys |
Employee Feedback (1 vs 0)
| Feature | SurveySparrow | SurveyMonkey |
|---|---|---|
| 360 Assessment |
Feedback Collection (0 vs 4)
| Feature | SurveySparrow | SurveyMonkey |
|---|---|---|
| Customer Service Feedback | ||
| Event Feedback | ||
| Purchase Feedback | ||
| Website Feedback |
Integration (2 vs 1)
| Feature | SurveySparrow | SurveyMonkey |
|---|---|---|
| 2000+ Platform Integrations | ||
| API & Webhooks | ||
| Multi-integration Support |
Localization (2 vs 0)
| Feature | SurveySparrow | SurveyMonkey |
|---|---|---|
| Multi-Language Surveys | ||
| Survey Translation |
Measurement (0 vs 3)
| Feature | SurveySparrow | SurveyMonkey |
|---|---|---|
| Customer Effort Score (CES) | ||
| Customer Satisfaction (CSAT) | ||
| NPS Programs |
Monetization (1 vs 0)
| Feature | SurveySparrow | SurveyMonkey |
|---|---|---|
| Accept Payments |
Product Feedback (0 vs 1)
| Feature | SurveySparrow | SurveyMonkey |
|---|---|---|
| Product Development Feedback |
Reporting (1 vs 0)
| Feature | SurveySparrow | SurveyMonkey |
|---|---|---|
| Document Generator |
Research (0 vs 2)
| Feature | SurveySparrow | SurveyMonkey |
|---|---|---|
| Market Research | ||
| Voice of Customer (VOC) Research |
Review Management (1 vs 0)
| Feature | SurveySparrow | SurveyMonkey |
|---|---|---|
| Reputation Management |
Security (4 vs 1)
| Feature | SurveySparrow | SurveyMonkey |
|---|---|---|
| Data Security & Encryption | ||
| HIPAA Compliance | ||
| Secure Access Controls | ||
| Secure Surveys | ||
| Single Sign-On (SSO) |
Support & Ticketing (1 vs 0)
| Feature | SurveySparrow | SurveyMonkey |
|---|---|---|
| Ticket Management |
Survey Collection (4 vs 0)
| Feature | SurveySparrow | SurveyMonkey |
|---|---|---|
| Chatbot for Website | ||
| Offline Survey Collection | ||
| Partial Response Collection | ||
| SpotChecks |
Survey Creation (0 vs 2)
| Feature | SurveySparrow | SurveyMonkey |
|---|---|---|
| Survey Templates | ||
| Unlimited Surveys |
Survey Design (3 vs 0)
| Feature | SurveySparrow | SurveyMonkey |
|---|---|---|
| Advanced Question Types | ||
| Question Piping | ||
| Skip Logic & Display Logic |
Survey Distribution (4 vs 0)
| Feature | SurveySparrow | SurveyMonkey |
|---|---|---|
| Email Survey Customization | ||
| Embedded Surveys | ||
| Post-Survey Redirect | ||
| Survey Distribution via QR Code |
Survey Type (7 vs 0)
| Feature | SurveySparrow | SurveyMonkey |
|---|---|---|
| CSAT & CES Surveys | ||
| Conversational Surveys | ||
| Mobile-First Surveys | ||
| NPS Software | ||
| Quiz & Auto-Scoring | ||
| Smart Surveys | ||
| Video Surveys |
Team Management (1 vs 0)
| Feature | SurveySparrow | SurveyMonkey |
|---|---|---|
| Subaccounts & Multiple Users |
Unique Features
Only in SurveySparrow (50)
CogniVue
Wings - AI-Powered Tools Suite
Bell Curve Analysis
Custom Dashboard Widgets
Customer Journey Map
Executive Dashboard
Key Driver Analysis
Real-Time Reporting & Analysis
Respondent Location Tracking
Audience Management
Recurring Surveys
Workflow Automation
Omnichannel Feedback Collection
Slack Integration for Surveys
WhatsApp Feedback Collection
Custom CSS Styling
Survey Themes
White-Label Surveys
360 Assessment
2000+ Platform Integrations
+ 30 more unique features
Only in SurveyMonkey (17)
Intuitive Analysis Features
Real-time Collaboration
Branding Controls
Customer Service Feedback
Event Feedback
Purchase Feedback
Website Feedback
Multi-integration Support
Customer Effort Score (CES)
Customer Satisfaction (CSAT)
NPS Programs
Product Development Feedback
Market Research
Voice of Customer (VOC) Research
Secure Access Controls
Survey Templates
Unlimited Surveys
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