Sprinklr vs Trustpilot Business
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Sprinklr offers fewer features (47 vs 52) and fewer integrations (0 vs 5). Starting price: Sprinklr at Contact Sales vs Trustpilot Business at $339/mo. Sprinklr has 46 unique features while Trustpilot Business has 51 unique features, with 1 features in common.
| Sprinklr | Trustpilot Business | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 47 | 52 |
| AI-Powered Features | 17 | 2 |
| Starting Price | Contact Sales | $339/mo |
| Pricing Tiers | 0 | 5 |
| Integrations | 0 | 5 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 50% | 90% |
Feature Comparison by Category
AI (4 vs 2)
| Feature | Sprinklr | Trustpilot Business |
|---|---|---|
| AI Agent Platform | ||
| AI+ Studio | ||
| AI-Assisted Review Responses | ||
| Agent Copilot | ||
| Review Highlights | ||
| Sprinklr Copilot |
Admin & Security (0 vs 1)
| Feature | Sprinklr | Trustpilot Business |
|---|---|---|
| Single Sign-On (SSO) |
Advertising (1 vs 0)
| Feature | Sprinklr | Trustpilot Business |
|---|---|---|
| Social Advertising |
Agent Tools (1 vs 0)
| Feature | Sprinklr | Trustpilot Business |
|---|---|---|
| Unified Agent Desktop |
Analytics (3 vs 0)
| Feature | Sprinklr | Trustpilot Business |
|---|---|---|
| Conversational Analytics | ||
| Marketing Analytics | ||
| Reporting and Analytics |
Analytics & Reporting (0 vs 13)
| Feature | Sprinklr | Trustpilot Business |
|---|---|---|
| Analytics Explorer | ||
| Enhanced Insights | ||
| Invitation Conversion Dashboard | ||
| Market Insights | ||
| My Competitors | ||
| Reply Data | ||
| Search Engagement Reports | ||
| Service Reviews Analytics | ||
| Topics Reports with Sentiment Analysis | ||
| TrustScore | ||
| TrustScore Forecast | ||
| Trustpilot Data Solutions | ||
| Visitor Insights |
Automation (1 vs 3)
| Feature | Sprinklr | Trustpilot Business |
|---|---|---|
| Automated Feedback Service (AFS) | ||
| Automated Monthly Invitations | ||
| Guided Workflows | ||
| Review Collection |
Commerce (1 vs 0)
| Feature | Sprinklr | Trustpilot Business |
|---|---|---|
| Conversational Commerce |
Community (1 vs 0)
| Feature | Sprinklr | Trustpilot Business |
|---|---|---|
| Community Software |
Contact Center (3 vs 0)
| Feature | Sprinklr | Trustpilot Business |
|---|---|---|
| Inbound Contact Center | ||
| Outbound Contact Center | ||
| Sprinklr VoiceConnect |
Content Management (1 vs 0)
| Feature | Sprinklr | Trustpilot Business |
|---|---|---|
| Content Lifecycle Management |
Customization (0 vs 4)
| Feature | Sprinklr | Trustpilot Business |
|---|---|---|
| Brand-boosting Customization | ||
| Customizable Reminder Emails | ||
| Customizable Review Invitation Email Templates | ||
| Trustpilot Profile Page Customizations |
Data Management (1 vs 1)
| Feature | Sprinklr | Trustpilot Business |
|---|---|---|
| Active Data Retention | ||
| Export Service Reviews |
Development (2 vs 0)
| Feature | Sprinklr | Trustpilot Business |
|---|---|---|
| APIs | ||
| Sandbox |
Feedback (1 vs 0)
| Feature | Sprinklr | Trustpilot Business |
|---|---|---|
| Customer Feedback Management |
Feedback Management (0 vs 3)
| Feature | Sprinklr | Trustpilot Business |
|---|---|---|
| Reply to Reviews | ||
| Review Follow-up Questions | ||
| Review Tagging and Filtering |
IVR (1 vs 0)
| Feature | Sprinklr | Trustpilot Business |
|---|---|---|
| Conversational IVR |
Insights (5 vs 0)
| Feature | Sprinklr | Trustpilot Business |
|---|---|---|
| Competitive Insights and Benchmarking | ||
| Location Insights | ||
| Product Insights | ||
| Social Listening | ||
| Visual Insights |
Integration (1 vs 5)
| Feature | Sprinklr | Trustpilot Business |
|---|---|---|
| Connect API | ||
| Google Store Ratings | ||
| Integrations | ||
| Integrations for Replying to Reviews | ||
| Integrations for Review Invitations | ||
| Salesforce Integration |
Intelligence (1 vs 0)
| Feature | Sprinklr | Trustpilot Business |
|---|---|---|
| Contact Center Intelligence |
Knowledge Management (1 vs 0)
| Feature | Sprinklr | Trustpilot Business |
|---|---|---|
| Knowledge Base Platform |
Management (4 vs 0)
| Feature | Sprinklr | Trustpilot Business |
|---|---|---|
| Quality Management | ||
| Service Command Center | ||
| Supervisor Console | ||
| Workforce Management |
Marketing (4 vs 12)
| Feature | Sprinklr | Trustpilot Business |
|---|---|---|
| Asset Builder | ||
| Content Marketing and Campaign Planning | ||
| Customizable Assets | ||
| Downloadable Trustpilot Assets | ||
| Email Signature and Newsletter TrustBox | ||
| Employee Advocacy | ||
| Flex Widget with Review Highlights | ||
| Flex Widget with TrustScore | ||
| Image and Video Generators | ||
| Marketing Widgets | ||
| Outbound Campaign Management | ||
| Promotions for Trustpilot Profile Page | ||
| Review Spotlight | ||
| Social Marketing for Distributed Teams | ||
| Testimonial TrustBox Widgets |
Moderation (1 vs 2)
| Feature | Sprinklr | Trustpilot Business |
|---|---|---|
| Ad Comment Moderation | ||
| Automated Fraud Detection | ||
| Flag Suspicious Reviews |
Review Management (0 vs 2)
| Feature | Sprinklr | Trustpilot Business |
|---|---|---|
| Location Reviews | ||
| Product Reviews |
Routing (1 vs 0)
| Feature | Sprinklr | Trustpilot Business |
|---|---|---|
| Omnichannel Routing |
SEO (0 vs 1)
| Feature | Sprinklr | Trustpilot Business |
|---|---|---|
| Review SEO |
Security (1 vs 0)
| Feature | Sprinklr | Trustpilot Business |
|---|---|---|
| Security |
Service (4 vs 0)
| Feature | Sprinklr | Trustpilot Business |
|---|---|---|
| Customer Self-Service | ||
| Digital Customer Service | ||
| Live Chat Support | ||
| Social Customer Service |
Social Media (2 vs 0)
| Feature | Sprinklr | Trustpilot Business |
|---|---|---|
| Social Media Management | ||
| Social Publishing and Engagement |
Support (0 vs 3)
| Feature | Sprinklr | Trustpilot Business |
|---|---|---|
| Dedicated Customer Success Manager | ||
| Expert Implementation and Strategic Support | ||
| Live Chat Support |
Surveys (1 vs 0)
| Feature | Sprinklr | Trustpilot Business |
|---|---|---|
| Omnichannel Surveys |
Unique Features
Only in Sprinklr (46)
Social Advertising
Unified Agent Desktop
Agent Copilot
AI Agent Platform
AI+ Studio
Sprinklr Copilot
Conversational Analytics
Marketing Analytics
Reporting and Analytics
Guided Workflows
Conversational Commerce
Community Software
Inbound Contact Center
Outbound Contact Center
Sprinklr VoiceConnect
Content Lifecycle Management
Active Data Retention
APIs
Sandbox
Customer Feedback Management
+ 26 more unique features
Only in Trustpilot Business (51)
Single Sign-On (SSO)
AI-Assisted Review Responses
Review Highlights
Analytics Explorer
Enhanced Insights
Invitation Conversion Dashboard
Market Insights
My Competitors
Reply Data
Search Engagement Reports
Service Reviews Analytics
Topics Reports with Sentiment Analysis
Trustpilot Data Solutions
TrustScore
TrustScore Forecast
Visitor Insights
Automated Feedback Service (AFS)
Automated Monthly Invitations
Review Collection
Brand-boosting Customization
+ 31 more unique features
View Sprinklr details View Trustpilot Business details Sprinklr alternatives Trustpilot Business alternatives
Want to build your own alternative to Sprinklr or Trustpilot Business?
Analyze it with Reap