Simplesat vs Trustpilot Business
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Simplesat offers more features (79 vs 52) and more integrations (16 vs 5). Starting price: Simplesat at $119/mo vs Trustpilot Business at $339/mo. Simplesat has 76 unique features while Trustpilot Business has 49 unique features, with 3 features in common.
| Simplesat | Trustpilot Business | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 79 | 52 |
| AI-Powered Features | 2 | 2 |
| Starting Price | $119/mo | $339/mo |
| Pricing Tiers | 4 | 5 |
| Integrations | 16 | 5 |
| Shared Features | 3 | |
| Shared Integrations | 1 | |
| Data Quality | 95% | 90% |
Feature Comparison by Category
AI (0 vs 2)
| Feature | Simplesat | Trustpilot Business |
|---|---|---|
| AI-Assisted Review Responses | ||
| Review Highlights |
AI Features (2 vs 0)
| Feature | Simplesat | Trustpilot Business |
|---|---|---|
| AI-Generated Questions | ||
| Topic Detection |
Account Management (1 vs 0)
| Feature | Simplesat | Trustpilot Business |
|---|---|---|
| Multi-Brand Support |
Admin & Security (0 vs 1)
| Feature | Simplesat | Trustpilot Business |
|---|---|---|
| Single Sign-On (SSO) |
Analytics & Reporting (0 vs 13)
| Feature | Simplesat | Trustpilot Business |
|---|---|---|
| Analytics Explorer | ||
| Enhanced Insights | ||
| Invitation Conversion Dashboard | ||
| Market Insights | ||
| My Competitors | ||
| Reply Data | ||
| Search Engagement Reports | ||
| Service Reviews Analytics | ||
| Topics Reports with Sentiment Analysis | ||
| TrustScore | ||
| TrustScore Forecast | ||
| Trustpilot Data Solutions | ||
| Visitor Insights |
Automation (1 vs 3)
| Feature | Simplesat | Trustpilot Business |
|---|---|---|
| Automated Feedback Service (AFS) | ||
| Automated Follow-Up Reminders | ||
| Automated Monthly Invitations | ||
| Review Collection |
Billing (2 vs 0)
| Feature | Simplesat | Trustpilot Business |
|---|---|---|
| Credit Card Payments | ||
| Wire Payments |
Compliance (2 vs 0)
| Feature | Simplesat | Trustpilot Business |
|---|---|---|
| On-Demand Security Reviews | ||
| TOS and DPA Customization |
Customer Management (1 vs 0)
| Feature | Simplesat | Trustpilot Business |
|---|---|---|
| Customer Management |
Customization (2 vs 4)
| Feature | Simplesat | Trustpilot Business |
|---|---|---|
| Brand-boosting Customization | ||
| Customizable Reminder Emails | ||
| Customizable Review Invitation Email Templates | ||
| Survey Branding | ||
| Survey URL Customization | ||
| Trustpilot Profile Page Customizations |
Data Management (2 vs 1)
| Feature | Simplesat | Trustpilot Business |
|---|---|---|
| CSV Customer Import | ||
| CSV Data Export | ||
| Export Service Reviews |
Delivery Methods (4 vs 0)
| Feature | Simplesat | Trustpilot Business |
|---|---|---|
| Direct Email Delivery | ||
| Direct Link Surveys | ||
| Email Embed | ||
| Web Embed Surveys |
Design (2 vs 0)
| Feature | Simplesat | Trustpilot Business |
|---|---|---|
| Custom Rating Icons | ||
| Mobile Responsive Design |
Email Features (3 vs 0)
| Feature | Simplesat | Trustpilot Business |
|---|---|---|
| Custom Email Templates | ||
| Personalized Emails | ||
| Send from Custom Domain |
Features (1 vs 0)
| Feature | Simplesat | Trustpilot Business |
|---|---|---|
| Dynamic Placeholders |
Feedback Management (2 vs 3)
| Feature | Simplesat | Trustpilot Business |
|---|---|---|
| Feedback Tags | ||
| Private Notes | ||
| Reply to Reviews | ||
| Review Follow-up Questions | ||
| Review Tagging and Filtering |
Integration (0 vs 5)
| Feature | Simplesat | Trustpilot Business |
|---|---|---|
| Connect API | ||
| Google Store Ratings | ||
| Integrations for Replying to Reviews | ||
| Integrations for Review Invitations | ||
| Salesforce Integration |
Integrations (14 vs 0)
| Feature | Simplesat | Trustpilot Business |
|---|---|---|
| Autotask Integration | ||
| BrightGauge Integration | ||
| ConnectWise Integration | ||
| Custom Integrations | ||
| Freshdesk Integration | ||
| Infusionsoft Integration | ||
| Intercom Integration | ||
| Microsoft Teams Integration | ||
| Power BI Integration | ||
| Public API | ||
| Salesforce Integration | ||
| Slack Integration | ||
| Zapier Integration | ||
| Zendesk Integration |
Limits (1 vs 0)
| Feature | Simplesat | Trustpilot Business |
|---|---|---|
| Monthly Email Send Limit |
Localization (1 vs 0)
| Feature | Simplesat | Trustpilot Business |
|---|---|---|
| Multi-Language Support |
Marketing (0 vs 12)
| Feature | Simplesat | Trustpilot Business |
|---|---|---|
| Asset Builder | ||
| Customizable Assets | ||
| Downloadable Trustpilot Assets | ||
| Email Signature and Newsletter TrustBox | ||
| Flex Widget with Review Highlights | ||
| Flex Widget with TrustScore | ||
| Image and Video Generators | ||
| Marketing Widgets | ||
| Promotions for Trustpilot Profile Page | ||
| Review Spotlight | ||
| Testimonial TrustBox Widgets | ||
| TrustBox Widgets for Website |
Moderation (0 vs 2)
| Feature | Simplesat | Trustpilot Business |
|---|---|---|
| Automated Fraud Detection | ||
| Flag Suspicious Reviews |
Notifications (2 vs 0)
| Feature | Simplesat | Trustpilot Business |
|---|---|---|
| Instant Email Notifications | ||
| Summary Emails |
Reporting (10 vs 0)
| Feature | Simplesat | Trustpilot Business |
|---|---|---|
| Advanced Filtering | ||
| Answers Drilldown | ||
| Automated Reports | ||
| Custom Dashboards | ||
| Feedback Details View | ||
| Pivot Table Reports | ||
| Printable PDF Reports | ||
| Response Rate Reporting | ||
| Saved Filters and Views | ||
| Survey Dashboards |
Review Generation (2 vs 0)
| Feature | Simplesat | Trustpilot Business |
|---|---|---|
| Automated 5-Star Review Requests | ||
| Review Display Buttons |
Review Management (0 vs 2)
| Feature | Simplesat | Trustpilot Business |
|---|---|---|
| Location Reviews | ||
| Product Reviews |
SEO (0 vs 1)
| Feature | Simplesat | Trustpilot Business |
|---|---|---|
| Review SEO |
Security (8 vs 0)
| Feature | Simplesat | Trustpilot Business |
|---|---|---|
| Custom Roles | ||
| Directory Sync | ||
| Enterprise SSO | ||
| Granular User Permissions | ||
| SIEM Activity Stream | ||
| SSO with Google and Microsoft | ||
| Two-Factor Authentication | ||
| User Activity Logs |
Support (6 vs 3)
| Feature | Simplesat | Trustpilot Business |
|---|---|---|
| Dedicated Customer Success Manager | ||
| Design and Code Support | ||
| Email Support | ||
| Expert Implementation and Strategic Support | ||
| Live Chat Support | ||
| Migration Assistance | ||
| Phone Support |
Survey Customization (1 vs 0)
| Feature | Simplesat | Trustpilot Business |
|---|---|---|
| Customizable Surveys |
Survey Features (3 vs 0)
| Feature | Simplesat | Trustpilot Business |
|---|---|---|
| Conditional Logic | ||
| Multi-Question Surveys | ||
| Multiple Question Types |
Survey Types (3 vs 0)
| Feature | Simplesat | Trustpilot Business |
|---|---|---|
| CES (Customer Effort Score) Surveys | ||
| CSAT Surveys | ||
| NPS (Net Promoter Score) Surveys |
Testimonials (3 vs 0)
| Feature | Simplesat | Trustpilot Business |
|---|---|---|
| Customizable Feedback Widgets | ||
| Live Satisfaction Score Widget | ||
| One-Click Feedback Publishing |
Unique Features
Only in Simplesat (76)
Multi-Brand Support
AI-Generated Questions
Topic Detection
Automated Follow-Up Reminders
Credit Card Payments
Wire Payments
On-Demand Security Reviews
TOS and DPA Customization
Customer Management
Survey Branding
Survey URL Customization
CSV Customer Import
CSV Data Export
Direct Email Delivery
Direct Link Surveys
Email Embed
Web Embed Surveys
Custom Rating Icons
Mobile Responsive Design
Custom Email Templates
+ 56 more unique features
Only in Trustpilot Business (49)
Single Sign-On (SSO)
AI-Assisted Review Responses
Review Highlights
Analytics Explorer
Enhanced Insights
Invitation Conversion Dashboard
Market Insights
My Competitors
Reply Data
Search Engagement Reports
Service Reviews Analytics
Topics Reports with Sentiment Analysis
Trustpilot Data Solutions
TrustScore
TrustScore Forecast
Visitor Insights
Automated Feedback Service (AFS)
Automated Monthly Invitations
Review Collection
Brand-boosting Customization
+ 29 more unique features
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