Simplesat vs Trustpilot
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Simplesat offers more features (79 vs 44) and fewer integrations (16 vs 29). Starting price: Simplesat at $119/mo vs Trustpilot at $99/mo. Simplesat has 77 unique features while Trustpilot has 42 unique features, with 2 features in common.
| Simplesat | Trustpilot | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 79 | 44 |
| AI-Powered Features | 2 | 9 |
| Starting Price | $119/mo | $99/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 16 | 29 |
| Shared Features | 2 | |
| Shared Integrations | 7 | |
| Data Quality | 95% | 72% |
Feature Comparison by Category
AI Features (2 vs 0)
| Feature | Simplesat | Trustpilot |
|---|---|---|
| AI-Generated Questions | ||
| Topic Detection |
Account Management (1 vs 0)
| Feature | Simplesat | Trustpilot |
|---|---|---|
| Multi-Brand Support |
Analytics (0 vs 7)
| Feature | Simplesat | Trustpilot |
|---|---|---|
| Advanced Filtering | ||
| Business Insights | ||
| Competitor Benchmarking | ||
| Customer Journey Tracking | ||
| Review Analytics Dashboard | ||
| Review Reports | ||
| Sentiment Analysis |
Automation (1 vs 0)
| Feature | Simplesat | Trustpilot |
|---|---|---|
| Automated Follow-Up Reminders |
Billing (2 vs 0)
| Feature | Simplesat | Trustpilot |
|---|---|---|
| Credit Card Payments | ||
| Wire Payments |
Compliance (2 vs 0)
| Feature | Simplesat | Trustpilot |
|---|---|---|
| On-Demand Security Reviews | ||
| TOS and DPA Customization |
Content (0 vs 2)
| Feature | Simplesat | Trustpilot |
|---|---|---|
| Photo Review Management | ||
| Video Review Support |
Core (0 vs 1)
| Feature | Simplesat | Trustpilot |
|---|---|---|
| Review Collection |
Customer Management (1 vs 0)
| Feature | Simplesat | Trustpilot |
|---|---|---|
| Customer Management |
Customization (2 vs 0)
| Feature | Simplesat | Trustpilot |
|---|---|---|
| Survey Branding | ||
| Survey URL Customization |
Data Management (2 vs 1)
| Feature | Simplesat | Trustpilot |
|---|---|---|
| CSV Customer Import | ||
| CSV Data Export | ||
| Review Export |
Delivery Methods (4 vs 0)
| Feature | Simplesat | Trustpilot |
|---|---|---|
| Direct Email Delivery | ||
| Direct Link Surveys | ||
| Email Embed | ||
| Web Embed Surveys |
Design (2 vs 0)
| Feature | Simplesat | Trustpilot |
|---|---|---|
| Custom Rating Icons | ||
| Mobile Responsive Design |
Display (0 vs 2)
| Feature | Simplesat | Trustpilot |
|---|---|---|
| Ratings Badge | ||
| TrustBox |
Email Features (3 vs 0)
| Feature | Simplesat | Trustpilot |
|---|---|---|
| Custom Email Templates | ||
| Personalized Emails | ||
| Send from Custom Domain |
Engagement (0 vs 2)
| Feature | Simplesat | Trustpilot |
|---|---|---|
| AI-Powered Response Suggestions | ||
| Response Management |
Enterprise (0 vs 1)
| Feature | Simplesat | Trustpilot |
|---|---|---|
| White Label Solutions |
Features (1 vs 0)
| Feature | Simplesat | Trustpilot |
|---|---|---|
| Dynamic Placeholders |
Feedback (0 vs 1)
| Feature | Simplesat | Trustpilot |
|---|---|---|
| Custom Survey Questions |
Feedback Management (2 vs 0)
| Feature | Simplesat | Trustpilot |
|---|---|---|
| Feedback Tags | ||
| Private Notes |
Integration (0 vs 2)
| Feature | Simplesat | Trustpilot |
|---|---|---|
| Review Invitations API | ||
| Review Widgets |
Integrations (14 vs 0)
| Feature | Simplesat | Trustpilot |
|---|---|---|
| Autotask Integration | ||
| BrightGauge Integration | ||
| ConnectWise Integration | ||
| Custom Integrations | ||
| Freshdesk Integration | ||
| Infusionsoft Integration | ||
| Intercom Integration | ||
| Microsoft Teams Integration | ||
| Power BI Integration | ||
| Public API | ||
| Salesforce Integration | ||
| Slack Integration | ||
| Zapier Integration | ||
| Zendesk Integration |
Legal (0 vs 1)
| Feature | Simplesat | Trustpilot |
|---|---|---|
| Compliance Management |
Limits (1 vs 0)
| Feature | Simplesat | Trustpilot |
|---|---|---|
| Monthly Email Send Limit |
Localization (1 vs 2)
| Feature | Simplesat | Trustpilot |
|---|---|---|
| Multi-Language Support | ||
| Review Translation |
Management (0 vs 3)
| Feature | Simplesat | Trustpilot |
|---|---|---|
| Multi-Location Management | ||
| Review Permissions Management | ||
| Role-Based Access Control |
Marketing (0 vs 7)
| Feature | Simplesat | Trustpilot |
|---|---|---|
| Automated Follow-ups | ||
| Batch Invitations | ||
| Customer Segmentation | ||
| Email Campaigns | ||
| Review Scheduling | ||
| SMS Review Invitations | ||
| Social Media Sharing |
Mobile (0 vs 1)
| Feature | Simplesat | Trustpilot |
|---|---|---|
| Mobile App |
Moderation (0 vs 2)
| Feature | Simplesat | Trustpilot |
|---|---|---|
| Review Filtering Rules | ||
| Review Moderation |
Monitoring (0 vs 1)
| Feature | Simplesat | Trustpilot |
|---|---|---|
| Brand Monitoring |
Notifications (2 vs 1)
| Feature | Simplesat | Trustpilot |
|---|---|---|
| Instant Email Notifications | ||
| Real-Time Notifications | ||
| Summary Emails |
Reporting (10 vs 0)
| Feature | Simplesat | Trustpilot |
|---|---|---|
| Advanced Filtering | ||
| Answers Drilldown | ||
| Automated Reports | ||
| Custom Dashboards | ||
| Feedback Details View | ||
| Pivot Table Reports | ||
| Printable PDF Reports | ||
| Response Rate Reporting | ||
| Saved Filters and Views | ||
| Survey Dashboards |
Review Generation (2 vs 0)
| Feature | Simplesat | Trustpilot |
|---|---|---|
| Automated 5-Star Review Requests | ||
| Review Display Buttons |
SEO (0 vs 1)
| Feature | Simplesat | Trustpilot |
|---|---|---|
| Search Engine Optimization |
Security (8 vs 2)
| Feature | Simplesat | Trustpilot |
|---|---|---|
| Audit Logs | ||
| Custom Roles | ||
| Directory Sync | ||
| Enterprise SSO | ||
| Fraud Detection | ||
| Granular User Permissions | ||
| SIEM Activity Stream | ||
| SSO with Google and Microsoft | ||
| Two-Factor Authentication | ||
| User Activity Logs |
Support (6 vs 2)
| Feature | Simplesat | Trustpilot |
|---|---|---|
| Dedicated Account Manager | ||
| Dedicated Customer Success Manager | ||
| Design and Code Support | ||
| Email Support | ||
| Live Chat Support | ||
| Migration Assistance | ||
| Phone Support | ||
| Priority Support |
Survey Customization (1 vs 0)
| Feature | Simplesat | Trustpilot |
|---|---|---|
| Customizable Surveys |
Survey Features (3 vs 0)
| Feature | Simplesat | Trustpilot |
|---|---|---|
| Conditional Logic | ||
| Multi-Question Surveys | ||
| Multiple Question Types |
Survey Types (3 vs 0)
| Feature | Simplesat | Trustpilot |
|---|---|---|
| CES (Customer Effort Score) Surveys | ||
| CSAT Surveys | ||
| NPS (Net Promoter Score) Surveys |
Templates (0 vs 1)
| Feature | Simplesat | Trustpilot |
|---|---|---|
| Template Library |
Testimonials (3 vs 0)
| Feature | Simplesat | Trustpilot |
|---|---|---|
| Customizable Feedback Widgets | ||
| Live Satisfaction Score Widget | ||
| One-Click Feedback Publishing |
Trust (0 vs 1)
| Feature | Simplesat | Trustpilot |
|---|---|---|
| Review Verification |
Unique Features
Only in Simplesat (77)
Multi-Brand Support
AI-Generated Questions
Topic Detection
Automated Follow-Up Reminders
Credit Card Payments
Wire Payments
On-Demand Security Reviews
TOS and DPA Customization
Customer Management
Survey Branding
Survey URL Customization
CSV Customer Import
CSV Data Export
Direct Email Delivery
Direct Link Surveys
Email Embed
Web Embed Surveys
Custom Rating Icons
Mobile Responsive Design
Custom Email Templates
+ 57 more unique features
Only in Trustpilot (42)
Business Insights
Competitor Benchmarking
Customer Journey Tracking
Review Analytics Dashboard
Review Reports
Sentiment Analysis
Photo Review Management
Video Review Support
Review Collection
Review Export
Ratings Badge
TrustBox
AI-Powered Response Suggestions
Response Management
White Label Solutions
Custom Survey Questions
Review Invitations API
Review Widgets
Compliance Management
Review Translation
+ 22 more unique features
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