Retently vs Yotpo
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Retently offers more features (57 vs 45) and fewer integrations (19 vs 30). Starting price: Retently at $49/mo vs Yotpo at $99/mo. Retently has 56 unique features while Yotpo has 44 unique features, with 1 features in common.
| Retently | Yotpo | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 57 | 45 |
| AI-Powered Features | 3 | 9 |
| Starting Price | $49/mo | $99/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 19 | 30 |
| Shared Features | 1 | |
| Shared Integrations | 12 | |
| Data Quality | 95% | 73% |
Feature Comparison by Category
Analytics (0 vs 5)
| Feature | Retently | Yotpo |
|---|---|---|
| AI-Powered Review Insights | ||
| Analytics Dashboard | ||
| Competitor Benchmarking | ||
| Revenue Attribution | ||
| Review Analytics |
Analytics & Reporting (13 vs 0)
| Feature | Retently | Yotpo |
|---|---|---|
| AI-Powered Feedback Classification & Topic Analytics | ||
| AI-Powered Sentiment Analysis | ||
| AI-Powered Text Analysis | ||
| Account-Level Exportable Scores | ||
| Advanced Reporting, Trends, and Benchmarking | ||
| Audience and Feedback Segmentation | ||
| CX Analytics | ||
| Feedback Analytics | ||
| Journey Mapping | ||
| NPS Benchmarks | ||
| Real-Time Insights | ||
| Trend Groups | ||
| Trends in Group |
Automation (7 vs 0)
| Feature | Retently | Yotpo |
|---|---|---|
| Automated Email Follow-Ups | ||
| Automated Recurring Surveys | ||
| Feedback Loop | ||
| Flexible Workflows | ||
| Page Redirect | ||
| Survey Reminders | ||
| Webhook Events |
Community (0 vs 1)
| Feature | Retently | Yotpo |
|---|---|---|
| Review Q&A |
Customization (0 vs 2)
| Feature | Retently | Yotpo |
|---|---|---|
| Custom Fields | ||
| White Label Solution |
Data Management (5 vs 1)
| Feature | Retently | Yotpo |
|---|---|---|
| Antivirus Detection | ||
| Bulk Review Import | ||
| Data Export | ||
| Data Residency | ||
| Email Addresses Cleanup | ||
| Outbox Data Retention |
Display (0 vs 3)
| Feature | Retently | Yotpo |
|---|---|---|
| Carousel Display | ||
| Smart Widgets | ||
| Star Ratings & Badges |
Email (0 vs 1)
| Feature | Retently | Yotpo |
|---|---|---|
| Transactional Emails |
Feedback Management (2 vs 0)
| Feature | Retently | Yotpo |
|---|---|---|
| Feedback Import | ||
| Feedback Management |
Implementation (1 vs 0)
| Feature | Retently | Yotpo |
|---|---|---|
| Data Migration Concierge |
Integration (1 vs 2)
| Feature | Retently | Yotpo |
|---|---|---|
| API Access | ||
| REST API | ||
| Webhooks |
Localization (0 vs 1)
| Feature | Retently | Yotpo |
|---|---|---|
| Multi-language Support |
Loyalty (0 vs 7)
| Feature | Retently | Yotpo |
|---|---|---|
| Birthday & Anniversary Rewards | ||
| Gamification | ||
| Loyalty Mobile App | ||
| Loyalty Program | ||
| Points & Tiers | ||
| Referral Programs | ||
| VIP Tier Management |
Management (0 vs 3)
| Feature | Retently | Yotpo |
|---|---|---|
| Content Moderation Rules | ||
| Moderation Queue | ||
| Review Notifications |
Marketing (0 vs 1)
| Feature | Retently | Yotpo |
|---|---|---|
| SMS & Email Campaigns |
Mobile (0 vs 1)
| Feature | Retently | Yotpo |
|---|---|---|
| Mobile App |
Notifications (1 vs 0)
| Feature | Retently | Yotpo |
|---|---|---|
| Email & Slack Alerts |
Optimization (0 vs 1)
| Feature | Retently | Yotpo |
|---|---|---|
| A/B Testing |
Personalization (0 vs 1)
| Feature | Retently | Yotpo |
|---|---|---|
| Dynamic Content Recommendations |
Promotions (0 vs 1)
| Feature | Retently | Yotpo |
|---|---|---|
| Coupon Distribution |
Quality Control (0 vs 1)
| Feature | Retently | Yotpo |
|---|---|---|
| Spam Detection |
Reviews (0 vs 2)
| Feature | Retently | Yotpo |
|---|---|---|
| Review Collection | ||
| Review Moderation |
SEO (0 vs 1)
| Feature | Retently | Yotpo |
|---|---|---|
| Review SEO |
Security (0 vs 2)
| Feature | Retently | Yotpo |
|---|---|---|
| GDPR & Compliance | ||
| Two-Factor Authentication |
Social Commerce (0 vs 2)
| Feature | Retently | Yotpo |
|---|---|---|
| Instagram Shopping Integration | ||
| TikTok Integration |
Survey Channels (7 vs 0)
| Feature | Retently | Yotpo |
|---|---|---|
| Email Surveys | ||
| Embed Survey | ||
| In-App Surveys | ||
| Kiosk Surveys | ||
| Link Surveys | ||
| Omnichannel Reach | ||
| SMS Surveys |
Survey Customization (6 vs 0)
| Feature | Retently | Yotpo |
|---|---|---|
| Custom FROM Domain | ||
| Custom Survey Design | ||
| Multi-Language Survey Templates | ||
| No Retently Branding | ||
| Survey Branding & Personalization | ||
| Template Merge Fields |
Survey Management (9 vs 0)
| Feature | Retently | Yotpo |
|---|---|---|
| Customer Lifecycle Surveys | ||
| Question Routing | ||
| Smart Surveys | ||
| Survey Delay | ||
| Survey Outbox | ||
| Survey Queue | ||
| Survey Sampling | ||
| Survey Throttling | ||
| Transactional Surveys |
Survey Optimization (1 vs 0)
| Feature | Retently | Yotpo |
|---|---|---|
| A/B Testing |
Survey Types (4 vs 0)
| Feature | Retently | Yotpo |
|---|---|---|
| Anonymous Employee Surveys | ||
| CES Surveys | ||
| CSAT Surveys | ||
| NPS Surveys |
Trust (0 vs 1)
| Feature | Retently | Yotpo |
|---|---|---|
| Verified Purchase Badge |
User Generated Content (0 vs 5)
| Feature | Retently | Yotpo |
|---|---|---|
| Hashtag Monitoring | ||
| Photo & Video Reviews | ||
| Rights Management | ||
| Social Commerce Widget | ||
| Story Gallery |
Unique Features
Only in Retently (56)
Account-Level Exportable Scores
Advanced Reporting, Trends, and Benchmarking
AI-Powered Feedback Classification & Topic Analytics
AI-Powered Sentiment Analysis
AI-Powered Text Analysis
Audience and Feedback Segmentation
CX Analytics
Feedback Analytics
Journey Mapping
NPS Benchmarks
Real-Time Insights
Trend Groups
Trends in Group
Automated Email Follow-Ups
Automated Recurring Surveys
Feedback Loop
Flexible Workflows
Page Redirect
Survey Reminders
Webhook Events
+ 36 more unique features
Only in Yotpo (44)
AI-Powered Review Insights
Analytics Dashboard
Competitor Benchmarking
Revenue Attribution
Review Analytics
Review Q&A
Custom Fields
White Label Solution
Bulk Review Import
Carousel Display
Smart Widgets
Star Ratings & Badges
Transactional Emails
API Access
Webhooks
Multi-language Support
Birthday & Anniversary Rewards
Gamification
Loyalty Mobile App
Loyalty Program
+ 24 more unique features
Want to build your own alternative to Retently or Yotpo?
Analyze it with Reap