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Retently vs SurveySparrow

Side-by-side comparison of features, pricing, and integrations.

Quick Verdict

Retently offers more features (57 vs 50) and more integrations (19 vs 8). Starting price: Retently at $49/mo vs SurveySparrow at Free. Retently has 56 unique features while SurveySparrow has 49 unique features, with 1 features in common.

RetentlySurveySparrow
CategoryCustomer SuccessCustomer Success
Total Features5750
AI-Powered Features33
Starting Price$49/moFree
Pricing Tiers35
Integrations198
Shared Features1
Shared Integrations5
Data Quality95%90%

Feature Comparison by Category

AI & Analytics (0 vs 1)

FeatureRetentlySurveySparrow
CogniVue

AI & Automation (0 vs 1)

FeatureRetentlySurveySparrow
Wings - AI-Powered Tools Suite

Analytics & Reporting (13 vs 7)

FeatureRetentlySurveySparrow
AI-Powered Feedback Classification & Topic Analytics
AI-Powered Sentiment Analysis
AI-Powered Text Analysis
Account-Level Exportable Scores
Advanced Reporting, Trends, and Benchmarking
Audience and Feedback Segmentation
Bell Curve Analysis
CX Analytics
Custom Dashboard Widgets
Customer Journey Map
Executive Dashboard
Feedback Analytics
Journey Mapping
Key Driver Analysis
NPS Benchmarks

Audience Management (0 vs 1)

FeatureRetentlySurveySparrow
Audience Management

Automation (7 vs 2)

FeatureRetentlySurveySparrow
Automated Email Follow-Ups
Automated Recurring Surveys
Feedback Loop
Flexible Workflows
Page Redirect
Recurring Surveys
Survey Reminders
Webhook Events
Workflow Automation

Channel Integration (0 vs 3)

FeatureRetentlySurveySparrow
Omnichannel Feedback Collection
Slack Integration for Surveys
WhatsApp Feedback Collection

Customization (0 vs 3)

FeatureRetentlySurveySparrow
Custom CSS Styling
Survey Themes
White-Label Surveys

Data Management (5 vs 0)

FeatureRetentlySurveySparrow
Antivirus Detection
Data Export
Data Residency
Email Addresses Cleanup
Outbox Data Retention

Employee Feedback (0 vs 1)

FeatureRetentlySurveySparrow
360 Assessment

Feedback Management (2 vs 0)

FeatureRetentlySurveySparrow
Feedback Import
Feedback Management

Implementation (1 vs 0)

FeatureRetentlySurveySparrow
Data Migration Concierge

Integration (1 vs 2)

FeatureRetentlySurveySparrow
2000+ Platform Integrations
API & Webhooks
REST API

Localization (0 vs 2)

FeatureRetentlySurveySparrow
Multi-Language Surveys
Survey Translation

Monetization (0 vs 1)

FeatureRetentlySurveySparrow
Accept Payments

Notifications (1 vs 0)

FeatureRetentlySurveySparrow
Email & Slack Alerts

Reporting (0 vs 1)

FeatureRetentlySurveySparrow
Document Generator

Review Management (0 vs 1)

FeatureRetentlySurveySparrow
Reputation Management

Security (0 vs 4)

FeatureRetentlySurveySparrow
Data Security & Encryption
HIPAA Compliance
Secure Surveys
Single Sign-On (SSO)

Support & Ticketing (0 vs 1)

FeatureRetentlySurveySparrow
Ticket Management

Survey Channels (7 vs 0)

FeatureRetentlySurveySparrow
Email Surveys
Embed Survey
In-App Surveys
Kiosk Surveys
Link Surveys
Omnichannel Reach
SMS Surveys

Survey Collection (0 vs 4)

FeatureRetentlySurveySparrow
Chatbot for Website
Offline Survey Collection
Partial Response Collection
SpotChecks

Survey Customization (6 vs 0)

FeatureRetentlySurveySparrow
Custom FROM Domain
Custom Survey Design
Multi-Language Survey Templates
No Retently Branding
Survey Branding & Personalization
Template Merge Fields

Survey Design (0 vs 3)

FeatureRetentlySurveySparrow
Advanced Question Types
Question Piping
Skip Logic & Display Logic

Survey Distribution (0 vs 4)

FeatureRetentlySurveySparrow
Email Survey Customization
Embedded Surveys
Post-Survey Redirect
Survey Distribution via QR Code

Survey Management (9 vs 0)

FeatureRetentlySurveySparrow
Customer Lifecycle Surveys
Question Routing
Smart Surveys
Survey Delay
Survey Outbox
Survey Queue
Survey Sampling
Survey Throttling
Transactional Surveys

Survey Optimization (1 vs 0)

FeatureRetentlySurveySparrow
A/B Testing

Survey Type (0 vs 7)

FeatureRetentlySurveySparrow
CSAT & CES Surveys
Conversational Surveys
Mobile-First Surveys
NPS Software
Quiz & Auto-Scoring
Smart Surveys
Video Surveys

Survey Types (4 vs 0)

FeatureRetentlySurveySparrow
Anonymous Employee Surveys
CES Surveys
CSAT Surveys
NPS Surveys

Team Management (0 vs 1)

FeatureRetentlySurveySparrow
Subaccounts & Multiple Users

Unique Features

Only in Retently (56)

Account-Level Exportable Scores
Advanced Reporting, Trends, and Benchmarking
AI-Powered Feedback Classification & Topic Analytics
AI-Powered Sentiment Analysis
AI-Powered Text Analysis
Audience and Feedback Segmentation
CX Analytics
Feedback Analytics
Journey Mapping
NPS Benchmarks
Real-Time Insights
Trend Groups
Trends in Group
Automated Email Follow-Ups
Automated Recurring Surveys
Feedback Loop
Flexible Workflows
Page Redirect
Survey Reminders
Webhook Events

+ 36 more unique features

Only in SurveySparrow (49)

CogniVue
Wings - AI-Powered Tools Suite
Bell Curve Analysis
Custom Dashboard Widgets
Customer Journey Map
Executive Dashboard
Key Driver Analysis
Real-Time Reporting & Analysis
Respondent Location Tracking
Audience Management
Recurring Surveys
Workflow Automation
Omnichannel Feedback Collection
Slack Integration for Surveys
WhatsApp Feedback Collection
Custom CSS Styling
Survey Themes
White-Label Surveys
360 Assessment
2000+ Platform Integrations

+ 29 more unique features

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