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Retently vs Simplesat

Side-by-side comparison of features, pricing, and integrations.

Quick Verdict

Retently offers fewer features (57 vs 79) and more integrations (19 vs 16). Starting price: Retently at $49/mo vs Simplesat at $119/mo. Retently has 56 unique features while Simplesat has 78 unique features, with 1 features in common.

RetentlySimplesat
CategoryCustomer SuccessCustomer Success
Total Features5779
AI-Powered Features32
Starting Price$49/mo$119/mo
Pricing Tiers34
Integrations1916
Shared Features1
Shared Integrations7
Data Quality95%95%

Feature Comparison by Category

AI Features (0 vs 2)

FeatureRetentlySimplesat
AI-Generated Questions
Topic Detection

Account Management (0 vs 1)

FeatureRetentlySimplesat
Multi-Brand Support

Analytics & Reporting (13 vs 0)

FeatureRetentlySimplesat
AI-Powered Feedback Classification & Topic Analytics
AI-Powered Sentiment Analysis
AI-Powered Text Analysis
Account-Level Exportable Scores
Advanced Reporting, Trends, and Benchmarking
Audience and Feedback Segmentation
CX Analytics
Feedback Analytics
Journey Mapping
NPS Benchmarks
Real-Time Insights
Trend Groups
Trends in Group

Automation (7 vs 1)

FeatureRetentlySimplesat
Automated Email Follow-Ups
Automated Follow-Up Reminders
Automated Recurring Surveys
Feedback Loop
Flexible Workflows
Page Redirect
Survey Reminders
Webhook Events

Billing (0 vs 2)

FeatureRetentlySimplesat
Credit Card Payments
Wire Payments

Compliance (0 vs 2)

FeatureRetentlySimplesat
On-Demand Security Reviews
TOS and DPA Customization

Customer Management (0 vs 1)

FeatureRetentlySimplesat
Customer Management

Customization (0 vs 2)

FeatureRetentlySimplesat
Survey Branding
Survey URL Customization

Data Management (5 vs 2)

FeatureRetentlySimplesat
Antivirus Detection
CSV Customer Import
CSV Data Export
Data Export
Data Residency
Email Addresses Cleanup
Outbox Data Retention

Delivery Methods (0 vs 4)

FeatureRetentlySimplesat
Direct Email Delivery
Direct Link Surveys
Email Embed
Web Embed Surveys

Design (0 vs 2)

FeatureRetentlySimplesat
Custom Rating Icons
Mobile Responsive Design

Email Features (0 vs 3)

FeatureRetentlySimplesat
Custom Email Templates
Personalized Emails
Send from Custom Domain

Features (0 vs 1)

FeatureRetentlySimplesat
Dynamic Placeholders

Feedback Management (2 vs 2)

FeatureRetentlySimplesat
Feedback Import
Feedback Management
Feedback Tags
Private Notes

Implementation (1 vs 0)

FeatureRetentlySimplesat
Data Migration Concierge

Integration (1 vs 0)

FeatureRetentlySimplesat
REST API

Integrations (0 vs 14)

FeatureRetentlySimplesat
Autotask Integration
BrightGauge Integration
ConnectWise Integration
Custom Integrations
Freshdesk Integration
Infusionsoft Integration
Intercom Integration
Microsoft Teams Integration
Power BI Integration
Public API
Salesforce Integration
Slack Integration
Zapier Integration
Zendesk Integration

Limits (0 vs 1)

FeatureRetentlySimplesat
Monthly Email Send Limit

Localization (0 vs 1)

FeatureRetentlySimplesat
Multi-Language Support

Notifications (1 vs 2)

FeatureRetentlySimplesat
Email & Slack Alerts
Instant Email Notifications
Summary Emails

Reporting (0 vs 10)

FeatureRetentlySimplesat
Advanced Filtering
Answers Drilldown
Automated Reports
Custom Dashboards
Feedback Details View
Pivot Table Reports
Printable PDF Reports
Response Rate Reporting
Saved Filters and Views
Survey Dashboards

Review Generation (0 vs 2)

FeatureRetentlySimplesat
Automated 5-Star Review Requests
Review Display Buttons

Security (0 vs 8)

FeatureRetentlySimplesat
Custom Roles
Directory Sync
Enterprise SSO
Granular User Permissions
SIEM Activity Stream
SSO with Google and Microsoft
Two-Factor Authentication
User Activity Logs

Support (0 vs 6)

FeatureRetentlySimplesat
Dedicated Customer Success Manager
Design and Code Support
Email Support
Live Chat Support
Migration Assistance
Phone Support

Survey Channels (7 vs 0)

FeatureRetentlySimplesat
Email Surveys
Embed Survey
In-App Surveys
Kiosk Surveys
Link Surveys
Omnichannel Reach
SMS Surveys

Survey Customization (6 vs 1)

FeatureRetentlySimplesat
Custom FROM Domain
Custom Survey Design
Customizable Surveys
Multi-Language Survey Templates
No Retently Branding
Survey Branding & Personalization
Template Merge Fields

Survey Features (0 vs 3)

FeatureRetentlySimplesat
Conditional Logic
Multi-Question Surveys
Multiple Question Types

Survey Management (9 vs 0)

FeatureRetentlySimplesat
Customer Lifecycle Surveys
Question Routing
Smart Surveys
Survey Delay
Survey Outbox
Survey Queue
Survey Sampling
Survey Throttling
Transactional Surveys

Survey Optimization (1 vs 0)

FeatureRetentlySimplesat
A/B Testing

Survey Types (4 vs 3)

FeatureRetentlySimplesat
Anonymous Employee Surveys
CES (Customer Effort Score) Surveys
CES Surveys
CSAT Surveys
NPS (Net Promoter Score) Surveys
NPS Surveys

Testimonials (0 vs 3)

FeatureRetentlySimplesat
Customizable Feedback Widgets
Live Satisfaction Score Widget
One-Click Feedback Publishing

Unique Features

Only in Retently (56)

Account-Level Exportable Scores
Advanced Reporting, Trends, and Benchmarking
AI-Powered Feedback Classification & Topic Analytics
AI-Powered Sentiment Analysis
AI-Powered Text Analysis
Audience and Feedback Segmentation
CX Analytics
Feedback Analytics
Journey Mapping
NPS Benchmarks
Real-Time Insights
Trend Groups
Trends in Group
Automated Email Follow-Ups
Automated Recurring Surveys
Feedback Loop
Flexible Workflows
Page Redirect
Survey Reminders
Webhook Events

+ 36 more unique features

Only in Simplesat (78)

Multi-Brand Support
AI-Generated Questions
Topic Detection
Automated Follow-Up Reminders
Credit Card Payments
Wire Payments
On-Demand Security Reviews
TOS and DPA Customization
Customer Management
Survey Branding
Survey URL Customization
CSV Customer Import
CSV Data Export
Direct Email Delivery
Direct Link Surveys
Email Embed
Web Embed Surveys
Custom Rating Icons
Mobile Responsive Design
Custom Email Templates

+ 58 more unique features

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