Reputation.com vs Zonka Feedback
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Reputation.com offers fewer features (48 vs 72) and more integrations (28 vs 25). Starting price: Reputation.com at $99/mo vs Zonka Feedback at Contact Sales. Reputation.com has 46 unique features while Zonka Feedback has 70 unique features, with 2 features in common.
| Reputation.com | Zonka Feedback | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 48 | 72 |
| AI-Powered Features | 15 | 6 |
| Starting Price | $99/mo | Contact Sales |
| Pricing Tiers | 4 | 3 |
| Integrations | 28 | 25 |
| Shared Features | 2 | |
| Shared Integrations | 13 | |
| Data Quality | 74% | 100% |
Feature Comparison by Category
AI Analytics (0 vs 6)
| Feature | Reputation.com | Zonka Feedback |
|---|---|---|
| AI Feedback Intelligence Platform | ||
| AI Impact Analysis | ||
| Ask AI | ||
| Sentiment Analysis | ||
| Thematic Analysis | ||
| Track Entities & Aspects |
AI Tools (1 vs 0)
| Feature | Reputation.com | Zonka Feedback |
|---|---|---|
| AI Review Response |
Access (1 vs 0)
| Feature | Reputation.com | Zonka Feedback |
|---|---|---|
| Mobile App |
Analytics (10 vs 5)
| Feature | Reputation.com | Zonka Feedback |
|---|---|---|
| Contact & User Journey Tracking | ||
| Custom Reputation Score | ||
| Customer Feedback Analytics | ||
| Influencer Detection | ||
| Keyword Extraction | ||
| Location & Frontline Analytics | ||
| Performance Benchmarking | ||
| Product Feedback Analytics | ||
| Rating Distribution Analytics | ||
| Reputation Dashboard | ||
| Reputation Trends Forecasting | ||
| Response Time Analytics | ||
| Review Analytics & Reports | ||
| Sentiment Analysis | ||
| Support Feedback Analytics |
Automation (1 vs 3)
| Feature | Reputation.com | Zonka Feedback |
|---|---|---|
| CX Automation & Workflows | ||
| Case Management | ||
| Scheduled Post Publishing | ||
| Task Management |
CX Metrics (0 vs 3)
| Feature | Reputation.com | Zonka Feedback |
|---|---|---|
| CES Survey | ||
| CSAT Survey | ||
| NPS Survey |
Collaboration (0 vs 3)
| Feature | Reputation.com | Zonka Feedback |
|---|---|---|
| Collaborative Inbox | ||
| Internal Notes | ||
| Team Collaboration |
Communication (0 vs 2)
| Feature | Reputation.com | Zonka Feedback |
|---|---|---|
| Direct Customer Email | ||
| Social Media Sharing |
Competitive Intelligence (1 vs 0)
| Feature | Reputation.com | Zonka Feedback |
|---|---|---|
| Competitor Reputation Analysis |
Compliance (1 vs 0)
| Feature | Reputation.com | Zonka Feedback |
|---|---|---|
| Compliance Monitoring |
Content Management (1 vs 0)
| Feature | Reputation.com | Zonka Feedback |
|---|---|---|
| Review Photo & Video Support |
Customization (1 vs 2)
| Feature | Reputation.com | Zonka Feedback |
|---|---|---|
| Branding & Themes | ||
| Custom Setup & Taxonomy | ||
| Customizable Branding |
Data Management (2 vs 1)
| Feature | Reputation.com | Zonka Feedback |
|---|---|---|
| Bulk Review Import | ||
| Data Export & Download | ||
| Historical Data Import |
Device Management (0 vs 1)
| Feature | Reputation.com | Zonka Feedback |
|---|---|---|
| Remote Device Tracking |
E-commerce (1 vs 0)
| Feature | Reputation.com | Zonka Feedback |
|---|---|---|
| Amazon Review Management |
Feedback (1 vs 0)
| Feature | Reputation.com | Zonka Feedback |
|---|---|---|
| Customer Feedback Loop |
Feedback Collection (0 vs 3)
| Feature | Reputation.com | Zonka Feedback |
|---|---|---|
| Digital Feedback Capture | ||
| Feedback SDK | ||
| Pre-Capture Data |
Feedback Management (0 vs 1)
| Feature | Reputation.com | Zonka Feedback |
|---|---|---|
| Response Filtering |
Integration (1 vs 1)
| Feature | Reputation.com | Zonka Feedback |
|---|---|---|
| API Access | ||
| API Access & Webhooks |
Integrations (1 vs 0)
| Feature | Reputation.com | Zonka Feedback |
|---|---|---|
| Yelp Integration |
Localization (2 vs 0)
| Feature | Reputation.com | Zonka Feedback |
|---|---|---|
| Multi-Language Support | ||
| Review Translation |
Management (2 vs 0)
| Feature | Reputation.com | Zonka Feedback |
|---|---|---|
| Brand Guidelines Editor | ||
| Multi-Location Management |
Marketing (2 vs 0)
| Feature | Reputation.com | Zonka Feedback |
|---|---|---|
| Email Campaign Builder | ||
| Reputation Badge |
Monitoring (3 vs 0)
| Feature | Reputation.com | Zonka Feedback |
|---|---|---|
| Brand Mention Alerts | ||
| Crisis Management Alerts | ||
| Review Monitoring |
Notifications (0 vs 1)
| Feature | Reputation.com | Zonka Feedback |
|---|---|---|
| Real-time Alerts & Digest Emails |
Organization (0 vs 1)
| Feature | Reputation.com | Zonka Feedback |
|---|---|---|
| Multi-Location Management |
Reporting (1 vs 11)
| Feature | Reputation.com | Zonka Feedback |
|---|---|---|
| Activity History Tracking | ||
| CSV Export | ||
| Comparative Reports | ||
| Drill Down & Advanced Filters | ||
| Location & Agent Reports | ||
| NPS, CSAT & CES Analysis | ||
| Real-time Reports & Analytics | ||
| Report Scheduling & Export | ||
| Role-based Dashboards | ||
| Scheduled Reporting | ||
| Trend Analysis | ||
| Word Analysis |
Reputation Management (0 vs 1)
| Feature | Reputation.com | Zonka Feedback |
|---|---|---|
| Online Reputation Management |
Review Generation (2 vs 0)
| Feature | Reputation.com | Zonka Feedback |
|---|---|---|
| Automated Review Requests | ||
| SMS Review Requests |
Review Management (4 vs 0)
| Feature | Reputation.com | Zonka Feedback |
|---|---|---|
| Negative Review Management | ||
| Review Filtering & Moderation | ||
| Review Publishing | ||
| Review Templates |
SEO (1 vs 0)
| Feature | Reputation.com | Zonka Feedback |
|---|---|---|
| Local SEO Optimization |
Search Optimization (1 vs 0)
| Feature | Reputation.com | Zonka Feedback |
|---|---|---|
| Google Business Profile Management |
Security (2 vs 3)
| Feature | Reputation.com | Zonka Feedback |
|---|---|---|
| Data Hosting & Localization | ||
| Data Security & Compliance | ||
| Enterprise SSO | ||
| Role-Based Access Control | ||
| SSO & Access Control |
Social Media (2 vs 0)
| Feature | Reputation.com | Zonka Feedback |
|---|---|---|
| Social Listening | ||
| Social Media Monitoring |
Survey Distribution (0 vs 8)
| Feature | Reputation.com | Zonka Feedback |
|---|---|---|
| Email Survey Distribution | ||
| Kiosk Surveys | ||
| Offline Surveys | ||
| QR Code Generation | ||
| SMS Survey Distribution | ||
| Website Surveys | ||
| WhatsApp Surveys | ||
| iPad & Android Surveys |
Survey Management (0 vs 16)
| Feature | Reputation.com | Zonka Feedback |
|---|---|---|
| 30+ Question Types | ||
| Advanced Targeting & Throttling | ||
| Answer Piping & Custom Variables | ||
| Campaign Management | ||
| Contact Management | ||
| Custom Variables | ||
| Customize Intro & Thank You Screens | ||
| Multilingual Surveys | ||
| Preset Start & End Time | ||
| Professional Templates | ||
| Redirect after Completion | ||
| Respondent Tracking | ||
| Skip Logic & Question Branching | ||
| Survey Builder | ||
| Survey Software |
Team Management (1 vs 0)
| Feature | Reputation.com | Zonka Feedback |
|---|---|---|
| Team Collaboration Tools |
Travel & Hospitality (1 vs 0)
| Feature | Reputation.com | Zonka Feedback |
|---|---|---|
| TripAdvisor Management |
Web Tools (1 vs 0)
| Feature | Reputation.com | Zonka Feedback |
|---|---|---|
| Review Widget |
Unique Features
Only in Reputation.com (46)
Mobile App
AI Review Response
Custom Reputation Score
Influencer Detection
Keyword Extraction
Performance Benchmarking
Rating Distribution Analytics
Reputation Dashboard
Reputation Trends Forecasting
Response Time Analytics
Review Analytics & Reports
Scheduled Post Publishing
Competitor Reputation Analysis
Compliance Monitoring
Review Photo & Video Support
Customizable Branding
Bulk Review Import
Data Export & Download
Amazon Review Management
Customer Feedback Loop
+ 26 more unique features
Only in Zonka Feedback (70)
AI Feedback Intelligence Platform
AI Impact Analysis
Ask AI
Thematic Analysis
Track Entities & Aspects
Contact & User Journey Tracking
Customer Feedback Analytics
Location & Frontline Analytics
Product Feedback Analytics
Support Feedback Analytics
Case Management
CX Automation & Workflows
Task Management
Collaborative Inbox
Internal Notes
Team Collaboration
Direct Customer Email
Social Media Sharing
Branding & Themes
Custom Setup & Taxonomy
+ 50 more unique features
View Reputation.com details View Zonka Feedback details Reputation.com alternatives Zonka Feedback alternatives
Want to build your own alternative to Reputation.com or Zonka Feedback?
Analyze it with Reap