Reputation.com vs SurveyMonkey
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Reputation.com offers more features (48 vs 17) and more integrations (28 vs 5). Starting price: Reputation.com at $99/mo vs SurveyMonkey at Free. Reputation.com has 48 unique features while SurveyMonkey has 17 unique features, with 0 features in common.
| Reputation.com | SurveyMonkey | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 48 | 17 |
| AI-Powered Features | 15 | 0 |
| Starting Price | $99/mo | Free |
| Pricing Tiers | 4 | 4 |
| Integrations | 28 | 5 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 74% | 70% |
Feature Comparison by Category
AI Tools (1 vs 0)
| Feature | Reputation.com | SurveyMonkey |
|---|---|---|
| AI Review Response |
Access (1 vs 0)
| Feature | Reputation.com | SurveyMonkey |
|---|---|---|
| Mobile App |
Analytics (10 vs 1)
| Feature | Reputation.com | SurveyMonkey |
|---|---|---|
| Custom Reputation Score | ||
| Influencer Detection | ||
| Intuitive Analysis Features | ||
| Keyword Extraction | ||
| Performance Benchmarking | ||
| Rating Distribution Analytics | ||
| Reputation Dashboard | ||
| Reputation Trends Forecasting | ||
| Response Time Analytics | ||
| Review Analytics & Reports | ||
| Sentiment Analysis |
Automation (1 vs 0)
| Feature | Reputation.com | SurveyMonkey |
|---|---|---|
| Scheduled Post Publishing |
Collaboration (0 vs 1)
| Feature | Reputation.com | SurveyMonkey |
|---|---|---|
| Real-time Collaboration |
Competitive Intelligence (1 vs 0)
| Feature | Reputation.com | SurveyMonkey |
|---|---|---|
| Competitor Reputation Analysis |
Compliance (1 vs 0)
| Feature | Reputation.com | SurveyMonkey |
|---|---|---|
| Compliance Monitoring |
Content Management (1 vs 0)
| Feature | Reputation.com | SurveyMonkey |
|---|---|---|
| Review Photo & Video Support |
Customization (1 vs 1)
| Feature | Reputation.com | SurveyMonkey |
|---|---|---|
| Branding Controls | ||
| Customizable Branding |
Data Management (2 vs 0)
| Feature | Reputation.com | SurveyMonkey |
|---|---|---|
| Bulk Review Import | ||
| Data Export & Download |
E-commerce (1 vs 0)
| Feature | Reputation.com | SurveyMonkey |
|---|---|---|
| Amazon Review Management |
Feedback (1 vs 0)
| Feature | Reputation.com | SurveyMonkey |
|---|---|---|
| Customer Feedback Loop |
Feedback Collection (0 vs 4)
| Feature | Reputation.com | SurveyMonkey |
|---|---|---|
| Customer Service Feedback | ||
| Event Feedback | ||
| Purchase Feedback | ||
| Website Feedback |
Integration (1 vs 1)
| Feature | Reputation.com | SurveyMonkey |
|---|---|---|
| API Access | ||
| Multi-integration Support |
Integrations (1 vs 0)
| Feature | Reputation.com | SurveyMonkey |
|---|---|---|
| Yelp Integration |
Localization (2 vs 0)
| Feature | Reputation.com | SurveyMonkey |
|---|---|---|
| Multi-Language Support | ||
| Review Translation |
Management (2 vs 0)
| Feature | Reputation.com | SurveyMonkey |
|---|---|---|
| Brand Guidelines Editor | ||
| Multi-Location Management |
Marketing (2 vs 0)
| Feature | Reputation.com | SurveyMonkey |
|---|---|---|
| Email Campaign Builder | ||
| Reputation Badge |
Measurement (0 vs 3)
| Feature | Reputation.com | SurveyMonkey |
|---|---|---|
| Customer Effort Score (CES) | ||
| Customer Satisfaction (CSAT) | ||
| NPS Programs |
Monitoring (3 vs 0)
| Feature | Reputation.com | SurveyMonkey |
|---|---|---|
| Brand Mention Alerts | ||
| Crisis Management Alerts | ||
| Review Monitoring |
Product Feedback (0 vs 1)
| Feature | Reputation.com | SurveyMonkey |
|---|---|---|
| Product Development Feedback |
Reporting (1 vs 0)
| Feature | Reputation.com | SurveyMonkey |
|---|---|---|
| Scheduled Reporting |
Research (0 vs 2)
| Feature | Reputation.com | SurveyMonkey |
|---|---|---|
| Market Research | ||
| Voice of Customer (VOC) Research |
Review Generation (2 vs 0)
| Feature | Reputation.com | SurveyMonkey |
|---|---|---|
| Automated Review Requests | ||
| SMS Review Requests |
Review Management (4 vs 0)
| Feature | Reputation.com | SurveyMonkey |
|---|---|---|
| Negative Review Management | ||
| Review Filtering & Moderation | ||
| Review Publishing | ||
| Review Templates |
SEO (1 vs 0)
| Feature | Reputation.com | SurveyMonkey |
|---|---|---|
| Local SEO Optimization |
Search Optimization (1 vs 0)
| Feature | Reputation.com | SurveyMonkey |
|---|---|---|
| Google Business Profile Management |
Security (2 vs 1)
| Feature | Reputation.com | SurveyMonkey |
|---|---|---|
| Enterprise SSO | ||
| Role-Based Access Control | ||
| Secure Access Controls |
Social Media (2 vs 0)
| Feature | Reputation.com | SurveyMonkey |
|---|---|---|
| Social Listening | ||
| Social Media Monitoring |
Survey Creation (0 vs 2)
| Feature | Reputation.com | SurveyMonkey |
|---|---|---|
| Survey Templates | ||
| Unlimited Surveys |
Team Management (1 vs 0)
| Feature | Reputation.com | SurveyMonkey |
|---|---|---|
| Team Collaboration Tools |
Travel & Hospitality (1 vs 0)
| Feature | Reputation.com | SurveyMonkey |
|---|---|---|
| TripAdvisor Management |
Web Tools (1 vs 0)
| Feature | Reputation.com | SurveyMonkey |
|---|---|---|
| Review Widget |
Unique Features
Only in Reputation.com (48)
Mobile App
AI Review Response
Custom Reputation Score
Influencer Detection
Keyword Extraction
Performance Benchmarking
Rating Distribution Analytics
Reputation Dashboard
Reputation Trends Forecasting
Response Time Analytics
Review Analytics & Reports
Sentiment Analysis
Scheduled Post Publishing
Competitor Reputation Analysis
Compliance Monitoring
Review Photo & Video Support
Customizable Branding
Bulk Review Import
Data Export & Download
Amazon Review Management
+ 28 more unique features
Only in SurveyMonkey (17)
Intuitive Analysis Features
Real-time Collaboration
Branding Controls
Customer Service Feedback
Event Feedback
Purchase Feedback
Website Feedback
Multi-integration Support
Customer Effort Score (CES)
Customer Satisfaction (CSAT)
NPS Programs
Product Development Feedback
Market Research
Voice of Customer (VOC) Research
Secure Access Controls
Survey Templates
Unlimited Surveys
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