Reputation.com vs Retently
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Reputation.com offers fewer features (48 vs 57) and more integrations (28 vs 19). Starting price: Reputation.com at $99/mo vs Retently at $49/mo. Reputation.com has 48 unique features while Retently has 57 unique features, with 0 features in common.
| Reputation.com | Retently | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 48 | 57 |
| AI-Powered Features | 15 | 3 |
| Starting Price | $99/mo | $49/mo |
| Pricing Tiers | 4 | 3 |
| Integrations | 28 | 19 |
| Shared Features | 0 | |
| Shared Integrations | 9 | |
| Data Quality | 74% | 95% |
Feature Comparison by Category
AI Tools (1 vs 0)
| Feature | Reputation.com | Retently |
|---|---|---|
| AI Review Response |
Access (1 vs 0)
| Feature | Reputation.com | Retently |
|---|---|---|
| Mobile App |
Analytics (10 vs 0)
| Feature | Reputation.com | Retently |
|---|---|---|
| Custom Reputation Score | ||
| Influencer Detection | ||
| Keyword Extraction | ||
| Performance Benchmarking | ||
| Rating Distribution Analytics | ||
| Reputation Dashboard | ||
| Reputation Trends Forecasting | ||
| Response Time Analytics | ||
| Review Analytics & Reports | ||
| Sentiment Analysis |
Analytics & Reporting (0 vs 13)
| Feature | Reputation.com | Retently |
|---|---|---|
| AI-Powered Feedback Classification & Topic Analytics | ||
| AI-Powered Sentiment Analysis | ||
| AI-Powered Text Analysis | ||
| Account-Level Exportable Scores | ||
| Advanced Reporting, Trends, and Benchmarking | ||
| Audience and Feedback Segmentation | ||
| CX Analytics | ||
| Feedback Analytics | ||
| Journey Mapping | ||
| NPS Benchmarks | ||
| Real-Time Insights | ||
| Trend Groups | ||
| Trends in Group |
Automation (1 vs 7)
| Feature | Reputation.com | Retently |
|---|---|---|
| Automated Email Follow-Ups | ||
| Automated Recurring Surveys | ||
| Feedback Loop | ||
| Flexible Workflows | ||
| Page Redirect | ||
| Scheduled Post Publishing | ||
| Survey Reminders | ||
| Webhook Events |
Competitive Intelligence (1 vs 0)
| Feature | Reputation.com | Retently |
|---|---|---|
| Competitor Reputation Analysis |
Compliance (1 vs 0)
| Feature | Reputation.com | Retently |
|---|---|---|
| Compliance Monitoring |
Content Management (1 vs 0)
| Feature | Reputation.com | Retently |
|---|---|---|
| Review Photo & Video Support |
Customization (1 vs 0)
| Feature | Reputation.com | Retently |
|---|---|---|
| Customizable Branding |
Data Management (2 vs 5)
| Feature | Reputation.com | Retently |
|---|---|---|
| Antivirus Detection | ||
| Bulk Review Import | ||
| Data Export | ||
| Data Export & Download | ||
| Data Residency | ||
| Email Addresses Cleanup | ||
| Outbox Data Retention |
E-commerce (1 vs 0)
| Feature | Reputation.com | Retently |
|---|---|---|
| Amazon Review Management |
Feedback (1 vs 0)
| Feature | Reputation.com | Retently |
|---|---|---|
| Customer Feedback Loop |
Feedback Management (0 vs 2)
| Feature | Reputation.com | Retently |
|---|---|---|
| Feedback Import | ||
| Feedback Management |
Implementation (0 vs 1)
| Feature | Reputation.com | Retently |
|---|---|---|
| Data Migration Concierge |
Integration (1 vs 1)
| Feature | Reputation.com | Retently |
|---|---|---|
| API Access | ||
| REST API |
Integrations (1 vs 0)
| Feature | Reputation.com | Retently |
|---|---|---|
| Yelp Integration |
Localization (2 vs 0)
| Feature | Reputation.com | Retently |
|---|---|---|
| Multi-Language Support | ||
| Review Translation |
Management (2 vs 0)
| Feature | Reputation.com | Retently |
|---|---|---|
| Brand Guidelines Editor | ||
| Multi-Location Management |
Marketing (2 vs 0)
| Feature | Reputation.com | Retently |
|---|---|---|
| Email Campaign Builder | ||
| Reputation Badge |
Monitoring (3 vs 0)
| Feature | Reputation.com | Retently |
|---|---|---|
| Brand Mention Alerts | ||
| Crisis Management Alerts | ||
| Review Monitoring |
Notifications (0 vs 1)
| Feature | Reputation.com | Retently |
|---|---|---|
| Email & Slack Alerts |
Reporting (1 vs 0)
| Feature | Reputation.com | Retently |
|---|---|---|
| Scheduled Reporting |
Review Generation (2 vs 0)
| Feature | Reputation.com | Retently |
|---|---|---|
| Automated Review Requests | ||
| SMS Review Requests |
Review Management (4 vs 0)
| Feature | Reputation.com | Retently |
|---|---|---|
| Negative Review Management | ||
| Review Filtering & Moderation | ||
| Review Publishing | ||
| Review Templates |
SEO (1 vs 0)
| Feature | Reputation.com | Retently |
|---|---|---|
| Local SEO Optimization |
Search Optimization (1 vs 0)
| Feature | Reputation.com | Retently |
|---|---|---|
| Google Business Profile Management |
Security (2 vs 0)
| Feature | Reputation.com | Retently |
|---|---|---|
| Enterprise SSO | ||
| Role-Based Access Control |
Social Media (2 vs 0)
| Feature | Reputation.com | Retently |
|---|---|---|
| Social Listening | ||
| Social Media Monitoring |
Survey Channels (0 vs 7)
| Feature | Reputation.com | Retently |
|---|---|---|
| Email Surveys | ||
| Embed Survey | ||
| In-App Surveys | ||
| Kiosk Surveys | ||
| Link Surveys | ||
| Omnichannel Reach | ||
| SMS Surveys |
Survey Customization (0 vs 6)
| Feature | Reputation.com | Retently |
|---|---|---|
| Custom FROM Domain | ||
| Custom Survey Design | ||
| Multi-Language Survey Templates | ||
| No Retently Branding | ||
| Survey Branding & Personalization | ||
| Template Merge Fields |
Survey Management (0 vs 9)
| Feature | Reputation.com | Retently |
|---|---|---|
| Customer Lifecycle Surveys | ||
| Question Routing | ||
| Smart Surveys | ||
| Survey Delay | ||
| Survey Outbox | ||
| Survey Queue | ||
| Survey Sampling | ||
| Survey Throttling | ||
| Transactional Surveys |
Survey Optimization (0 vs 1)
| Feature | Reputation.com | Retently |
|---|---|---|
| A/B Testing |
Survey Types (0 vs 4)
| Feature | Reputation.com | Retently |
|---|---|---|
| Anonymous Employee Surveys | ||
| CES Surveys | ||
| CSAT Surveys | ||
| NPS Surveys |
Team Management (1 vs 0)
| Feature | Reputation.com | Retently |
|---|---|---|
| Team Collaboration Tools |
Travel & Hospitality (1 vs 0)
| Feature | Reputation.com | Retently |
|---|---|---|
| TripAdvisor Management |
Web Tools (1 vs 0)
| Feature | Reputation.com | Retently |
|---|---|---|
| Review Widget |
Unique Features
Only in Reputation.com (48)
Mobile App
AI Review Response
Custom Reputation Score
Influencer Detection
Keyword Extraction
Performance Benchmarking
Rating Distribution Analytics
Reputation Dashboard
Reputation Trends Forecasting
Response Time Analytics
Review Analytics & Reports
Sentiment Analysis
Scheduled Post Publishing
Competitor Reputation Analysis
Compliance Monitoring
Review Photo & Video Support
Customizable Branding
Bulk Review Import
Data Export & Download
Amazon Review Management
+ 28 more unique features
Only in Retently (57)
Account-Level Exportable Scores
Advanced Reporting, Trends, and Benchmarking
AI-Powered Feedback Classification & Topic Analytics
AI-Powered Sentiment Analysis
AI-Powered Text Analysis
Audience and Feedback Segmentation
CX Analytics
Feedback Analytics
Journey Mapping
NPS Benchmarks
Real-Time Insights
Trend Groups
Trends in Group
Automated Email Follow-Ups
Automated Recurring Surveys
Feedback Loop
Flexible Workflows
Page Redirect
Survey Reminders
Webhook Events
+ 37 more unique features
Want to build your own alternative to Reputation.com or Retently?
Analyze it with Reap