Qualtrics vs Zonka Feedback
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Qualtrics offers fewer features (48 vs 72) and more integrations (27 vs 25). Starting price: Qualtrics at $1500/mo vs Zonka Feedback at Contact Sales. Qualtrics has 46 unique features while Zonka Feedback has 70 unique features, with 2 features in common.
| Qualtrics | Zonka Feedback | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 48 | 72 |
| AI-Powered Features | 5 | 6 |
| Starting Price | $1500/mo | Contact Sales |
| Pricing Tiers | 3 | 3 |
| Integrations | 27 | 25 |
| Shared Features | 2 | |
| Shared Integrations | 10 | |
| Data Quality | 74% | 100% |
Feature Comparison by Category
AI Analytics (0 vs 6)
| Feature | Qualtrics | Zonka Feedback |
|---|---|---|
| AI Feedback Intelligence Platform | ||
| AI Impact Analysis | ||
| Ask AI | ||
| Sentiment Analysis | ||
| Thematic Analysis | ||
| Track Entities & Aspects |
Analytics (16 vs 5)
| Feature | Qualtrics | Zonka Feedback |
|---|---|---|
| Advanced Reporting | ||
| Assisted Analytics | ||
| Benchmarking | ||
| Conjoint Analysis | ||
| Contact & User Journey Tracking | ||
| Custom Scoring | ||
| Customer Feedback Analytics | ||
| Data Export | ||
| Heatmaps and Eye Tracking | ||
| Journey Mapping | ||
| Location & Frontline Analytics | ||
| Longitudinal Studies | ||
| MaxDiff Analysis | ||
| Performance Benchmarking | ||
| Predictive Analytics |
Automation (3 vs 3)
| Feature | Qualtrics | Zonka Feedback |
|---|---|---|
| Action Planning | ||
| Automated Workflows | ||
| CX Automation & Workflows | ||
| Case Management | ||
| Real-Time Alerts | ||
| Task Management |
CX Metrics (0 vs 3)
| Feature | Qualtrics | Zonka Feedback |
|---|---|---|
| CES Survey | ||
| CSAT Survey | ||
| NPS Survey |
Collaboration (0 vs 3)
| Feature | Qualtrics | Zonka Feedback |
|---|---|---|
| Collaborative Inbox | ||
| Internal Notes | ||
| Team Collaboration |
Communication (0 vs 2)
| Feature | Qualtrics | Zonka Feedback |
|---|---|---|
| Direct Customer Email | ||
| Social Media Sharing |
Core (14 vs 0)
| Feature | Qualtrics | Zonka Feedback |
|---|---|---|
| Branching and Logic | ||
| Customer Effort Score (CES) | ||
| Distribution Management | ||
| Interactive Content | ||
| Mobile-Responsive Surveys | ||
| Multi-Language Support | ||
| Net Promoter Score (NPS) | ||
| Progressive Profiling | ||
| Randomization | ||
| Survey Builder | ||
| Survey Piping | ||
| Survey Validation Rules | ||
| Video and Image Feedback | ||
| eSignature Integration |
Customization (1 vs 2)
| Feature | Qualtrics | Zonka Feedback |
|---|---|---|
| Branding & Themes | ||
| Custom Setup & Taxonomy | ||
| White Label Surveys |
Data (3 vs 0)
| Feature | Qualtrics | Zonka Feedback |
|---|---|---|
| Quota Management | ||
| Sample Management | ||
| Survey Panels |
Data Management (0 vs 1)
| Feature | Qualtrics | Zonka Feedback |
|---|---|---|
| Historical Data Import |
Data Quality (1 vs 0)
| Feature | Qualtrics | Zonka Feedback |
|---|---|---|
| Duplicate Detection |
Device Management (0 vs 1)
| Feature | Qualtrics | Zonka Feedback |
|---|---|---|
| Remote Device Tracking |
Feedback Collection (0 vs 3)
| Feature | Qualtrics | Zonka Feedback |
|---|---|---|
| Digital Feedback Capture | ||
| Feedback SDK | ||
| Pre-Capture Data |
Feedback Management (0 vs 1)
| Feature | Qualtrics | Zonka Feedback |
|---|---|---|
| Response Filtering |
Integration (3 vs 1)
| Feature | Qualtrics | Zonka Feedback |
|---|---|---|
| API Access | ||
| API Access & Webhooks | ||
| Mobile App Feedback | ||
| Website Feedback |
Modules (4 vs 0)
| Feature | Qualtrics | Zonka Feedback |
|---|---|---|
| Brand Experience | ||
| Employee Experience | ||
| Feedback Management | ||
| Product Experience |
Notifications (0 vs 1)
| Feature | Qualtrics | Zonka Feedback |
|---|---|---|
| Real-time Alerts & Digest Emails |
Organization (0 vs 1)
| Feature | Qualtrics | Zonka Feedback |
|---|---|---|
| Multi-Location Management |
Reporting (0 vs 11)
| Feature | Qualtrics | Zonka Feedback |
|---|---|---|
| Activity History Tracking | ||
| CSV Export | ||
| Comparative Reports | ||
| Drill Down & Advanced Filters | ||
| Location & Agent Reports | ||
| NPS, CSAT & CES Analysis | ||
| Real-time Reports & Analytics | ||
| Report Scheduling & Export | ||
| Role-based Dashboards | ||
| Trend Analysis | ||
| Word Analysis |
Reputation Management (0 vs 1)
| Feature | Qualtrics | Zonka Feedback |
|---|---|---|
| Online Reputation Management |
Security (3 vs 3)
| Feature | Qualtrics | Zonka Feedback |
|---|---|---|
| Anonymous Responses | ||
| Data Hosting & Localization | ||
| Data Security & Compliance | ||
| Data Security and Compliance | ||
| SSO & Access Control | ||
| User Permissions and Roles |
Survey Distribution (0 vs 8)
| Feature | Qualtrics | Zonka Feedback |
|---|---|---|
| Email Survey Distribution | ||
| Kiosk Surveys | ||
| Offline Surveys | ||
| QR Code Generation | ||
| SMS Survey Distribution | ||
| Website Surveys | ||
| WhatsApp Surveys | ||
| iPad & Android Surveys |
Survey Management (0 vs 16)
| Feature | Qualtrics | Zonka Feedback |
|---|---|---|
| 30+ Question Types | ||
| Advanced Targeting & Throttling | ||
| Answer Piping & Custom Variables | ||
| Campaign Management | ||
| Contact Management | ||
| Custom Variables | ||
| Customize Intro & Thank You Screens | ||
| Multilingual Surveys | ||
| Preset Start & End Time | ||
| Professional Templates | ||
| Redirect after Completion | ||
| Respondent Tracking | ||
| Skip Logic & Question Branching | ||
| Survey Builder | ||
| Survey Software |
Unique Features
Only in Qualtrics (46)
Advanced Reporting
Assisted Analytics
Benchmarking
Conjoint Analysis
Custom Scoring
Data Export
Heatmaps and Eye Tracking
Journey Mapping
Longitudinal Studies
MaxDiff Analysis
Performance Benchmarking
Predictive Analytics
Response Analysis
Statistical Analysis
Text Analytics
Action Planning
Automated Workflows
Real-Time Alerts
Branching and Logic
Customer Effort Score (CES)
+ 26 more unique features
Only in Zonka Feedback (70)
AI Feedback Intelligence Platform
AI Impact Analysis
Ask AI
Thematic Analysis
Track Entities & Aspects
Contact & User Journey Tracking
Customer Feedback Analytics
Location & Frontline Analytics
Product Feedback Analytics
Support Feedback Analytics
Case Management
CX Automation & Workflows
Task Management
Collaborative Inbox
Internal Notes
Team Collaboration
Direct Customer Email
Social Media Sharing
Branding & Themes
Custom Setup & Taxonomy
+ 50 more unique features
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