Qualtrics vs SurveyMonkey
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Qualtrics offers more features (48 vs 17) and more integrations (27 vs 5). Starting price: Qualtrics at $1500/mo vs SurveyMonkey at Free. Qualtrics has 46 unique features while SurveyMonkey has 15 unique features, with 2 features in common.
| Qualtrics | SurveyMonkey | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 48 | 17 |
| AI-Powered Features | 5 | 0 |
| Starting Price | $1500/mo | Free |
| Pricing Tiers | 3 | 4 |
| Integrations | 27 | 5 |
| Shared Features | 2 | |
| Shared Integrations | 4 | |
| Data Quality | 74% | 70% |
Feature Comparison by Category
Analytics (16 vs 1)
| Feature | Qualtrics | SurveyMonkey |
|---|---|---|
| Advanced Reporting | ||
| Assisted Analytics | ||
| Benchmarking | ||
| Conjoint Analysis | ||
| Custom Scoring | ||
| Data Export | ||
| Heatmaps and Eye Tracking | ||
| Intuitive Analysis Features | ||
| Journey Mapping | ||
| Longitudinal Studies | ||
| MaxDiff Analysis | ||
| Performance Benchmarking | ||
| Predictive Analytics | ||
| Response Analysis | ||
| Sentiment Analysis |
Automation (3 vs 0)
| Feature | Qualtrics | SurveyMonkey |
|---|---|---|
| Action Planning | ||
| Automated Workflows | ||
| Real-Time Alerts |
Collaboration (0 vs 1)
| Feature | Qualtrics | SurveyMonkey |
|---|---|---|
| Real-time Collaboration |
Core (14 vs 0)
| Feature | Qualtrics | SurveyMonkey |
|---|---|---|
| Branching and Logic | ||
| Customer Effort Score (CES) | ||
| Distribution Management | ||
| Interactive Content | ||
| Mobile-Responsive Surveys | ||
| Multi-Language Support | ||
| Net Promoter Score (NPS) | ||
| Progressive Profiling | ||
| Randomization | ||
| Survey Builder | ||
| Survey Piping | ||
| Survey Validation Rules | ||
| Video and Image Feedback | ||
| eSignature Integration |
Customization (1 vs 1)
| Feature | Qualtrics | SurveyMonkey |
|---|---|---|
| Branding Controls | ||
| White Label Surveys |
Data (3 vs 0)
| Feature | Qualtrics | SurveyMonkey |
|---|---|---|
| Quota Management | ||
| Sample Management | ||
| Survey Panels |
Data Quality (1 vs 0)
| Feature | Qualtrics | SurveyMonkey |
|---|---|---|
| Duplicate Detection |
Feedback Collection (0 vs 4)
| Feature | Qualtrics | SurveyMonkey |
|---|---|---|
| Customer Service Feedback | ||
| Event Feedback | ||
| Purchase Feedback | ||
| Website Feedback |
Integration (3 vs 1)
| Feature | Qualtrics | SurveyMonkey |
|---|---|---|
| API Access | ||
| Mobile App Feedback | ||
| Multi-integration Support | ||
| Website Feedback |
Measurement (0 vs 3)
| Feature | Qualtrics | SurveyMonkey |
|---|---|---|
| Customer Effort Score (CES) | ||
| Customer Satisfaction (CSAT) | ||
| NPS Programs |
Modules (4 vs 0)
| Feature | Qualtrics | SurveyMonkey |
|---|---|---|
| Brand Experience | ||
| Employee Experience | ||
| Feedback Management | ||
| Product Experience |
Product Feedback (0 vs 1)
| Feature | Qualtrics | SurveyMonkey |
|---|---|---|
| Product Development Feedback |
Research (0 vs 2)
| Feature | Qualtrics | SurveyMonkey |
|---|---|---|
| Market Research | ||
| Voice of Customer (VOC) Research |
Security (3 vs 1)
| Feature | Qualtrics | SurveyMonkey |
|---|---|---|
| Anonymous Responses | ||
| Data Security and Compliance | ||
| Secure Access Controls | ||
| User Permissions and Roles |
Survey Creation (0 vs 2)
| Feature | Qualtrics | SurveyMonkey |
|---|---|---|
| Survey Templates | ||
| Unlimited Surveys |
Unique Features
Only in Qualtrics (46)
Advanced Reporting
Assisted Analytics
Benchmarking
Conjoint Analysis
Custom Scoring
Data Export
Heatmaps and Eye Tracking
Journey Mapping
Longitudinal Studies
MaxDiff Analysis
Performance Benchmarking
Predictive Analytics
Response Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
Action Planning
Automated Workflows
Real-Time Alerts
Branching and Logic
+ 26 more unique features
Only in SurveyMonkey (15)
Intuitive Analysis Features
Real-time Collaboration
Branding Controls
Customer Service Feedback
Event Feedback
Purchase Feedback
Multi-integration Support
Customer Satisfaction (CSAT)
NPS Programs
Product Development Feedback
Market Research
Voice of Customer (VOC) Research
Secure Access Controls
Survey Templates
Unlimited Surveys
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