Qualtrics vs Trustpilot Business
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Qualtrics offers fewer features (48 vs 52) and more integrations (27 vs 5). Starting price: Qualtrics at $1500/mo vs Trustpilot Business at $339/mo. Qualtrics has 48 unique features while Trustpilot Business has 52 unique features, with 0 features in common.
| Qualtrics | Trustpilot Business | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 48 | 52 |
| AI-Powered Features | 5 | 2 |
| Starting Price | $1500/mo | $339/mo |
| Pricing Tiers | 3 | 5 |
| Integrations | 27 | 5 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 74% | 90% |
Feature Comparison by Category
AI (0 vs 2)
| Feature | Qualtrics | Trustpilot Business |
|---|---|---|
| AI-Assisted Review Responses | ||
| Review Highlights |
Admin & Security (0 vs 1)
| Feature | Qualtrics | Trustpilot Business |
|---|---|---|
| Single Sign-On (SSO) |
Analytics (16 vs 0)
| Feature | Qualtrics | Trustpilot Business |
|---|---|---|
| Advanced Reporting | ||
| Assisted Analytics | ||
| Benchmarking | ||
| Conjoint Analysis | ||
| Custom Scoring | ||
| Data Export | ||
| Heatmaps and Eye Tracking | ||
| Journey Mapping | ||
| Longitudinal Studies | ||
| MaxDiff Analysis | ||
| Performance Benchmarking | ||
| Predictive Analytics | ||
| Response Analysis | ||
| Sentiment Analysis | ||
| Statistical Analysis |
Analytics & Reporting (0 vs 13)
| Feature | Qualtrics | Trustpilot Business |
|---|---|---|
| Analytics Explorer | ||
| Enhanced Insights | ||
| Invitation Conversion Dashboard | ||
| Market Insights | ||
| My Competitors | ||
| Reply Data | ||
| Search Engagement Reports | ||
| Service Reviews Analytics | ||
| Topics Reports with Sentiment Analysis | ||
| TrustScore | ||
| TrustScore Forecast | ||
| Trustpilot Data Solutions | ||
| Visitor Insights |
Automation (3 vs 3)
| Feature | Qualtrics | Trustpilot Business |
|---|---|---|
| Action Planning | ||
| Automated Feedback Service (AFS) | ||
| Automated Monthly Invitations | ||
| Automated Workflows | ||
| Real-Time Alerts | ||
| Review Collection |
Core (14 vs 0)
| Feature | Qualtrics | Trustpilot Business |
|---|---|---|
| Branching and Logic | ||
| Customer Effort Score (CES) | ||
| Distribution Management | ||
| Interactive Content | ||
| Mobile-Responsive Surveys | ||
| Multi-Language Support | ||
| Net Promoter Score (NPS) | ||
| Progressive Profiling | ||
| Randomization | ||
| Survey Builder | ||
| Survey Piping | ||
| Survey Validation Rules | ||
| Video and Image Feedback | ||
| eSignature Integration |
Customization (1 vs 4)
| Feature | Qualtrics | Trustpilot Business |
|---|---|---|
| Brand-boosting Customization | ||
| Customizable Reminder Emails | ||
| Customizable Review Invitation Email Templates | ||
| Trustpilot Profile Page Customizations | ||
| White Label Surveys |
Data (3 vs 0)
| Feature | Qualtrics | Trustpilot Business |
|---|---|---|
| Quota Management | ||
| Sample Management | ||
| Survey Panels |
Data Management (0 vs 1)
| Feature | Qualtrics | Trustpilot Business |
|---|---|---|
| Export Service Reviews |
Data Quality (1 vs 0)
| Feature | Qualtrics | Trustpilot Business |
|---|---|---|
| Duplicate Detection |
Feedback Management (0 vs 3)
| Feature | Qualtrics | Trustpilot Business |
|---|---|---|
| Reply to Reviews | ||
| Review Follow-up Questions | ||
| Review Tagging and Filtering |
Integration (3 vs 5)
| Feature | Qualtrics | Trustpilot Business |
|---|---|---|
| API Access | ||
| Connect API | ||
| Google Store Ratings | ||
| Integrations for Replying to Reviews | ||
| Integrations for Review Invitations | ||
| Mobile App Feedback | ||
| Salesforce Integration | ||
| Website Feedback |
Marketing (0 vs 12)
| Feature | Qualtrics | Trustpilot Business |
|---|---|---|
| Asset Builder | ||
| Customizable Assets | ||
| Downloadable Trustpilot Assets | ||
| Email Signature and Newsletter TrustBox | ||
| Flex Widget with Review Highlights | ||
| Flex Widget with TrustScore | ||
| Image and Video Generators | ||
| Marketing Widgets | ||
| Promotions for Trustpilot Profile Page | ||
| Review Spotlight | ||
| Testimonial TrustBox Widgets | ||
| TrustBox Widgets for Website |
Moderation (0 vs 2)
| Feature | Qualtrics | Trustpilot Business |
|---|---|---|
| Automated Fraud Detection | ||
| Flag Suspicious Reviews |
Modules (4 vs 0)
| Feature | Qualtrics | Trustpilot Business |
|---|---|---|
| Brand Experience | ||
| Employee Experience | ||
| Feedback Management | ||
| Product Experience |
Review Management (0 vs 2)
| Feature | Qualtrics | Trustpilot Business |
|---|---|---|
| Location Reviews | ||
| Product Reviews |
SEO (0 vs 1)
| Feature | Qualtrics | Trustpilot Business |
|---|---|---|
| Review SEO |
Security (3 vs 0)
| Feature | Qualtrics | Trustpilot Business |
|---|---|---|
| Anonymous Responses | ||
| Data Security and Compliance | ||
| User Permissions and Roles |
Support (0 vs 3)
| Feature | Qualtrics | Trustpilot Business |
|---|---|---|
| Dedicated Customer Success Manager | ||
| Expert Implementation and Strategic Support | ||
| Live Chat Support |
Unique Features
Only in Qualtrics (48)
Advanced Reporting
Assisted Analytics
Benchmarking
Conjoint Analysis
Custom Scoring
Data Export
Heatmaps and Eye Tracking
Journey Mapping
Longitudinal Studies
MaxDiff Analysis
Performance Benchmarking
Predictive Analytics
Response Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
Action Planning
Automated Workflows
Real-Time Alerts
Branching and Logic
+ 28 more unique features
Only in Trustpilot Business (52)
Single Sign-On (SSO)
AI-Assisted Review Responses
Review Highlights
Analytics Explorer
Enhanced Insights
Invitation Conversion Dashboard
Market Insights
My Competitors
Reply Data
Search Engagement Reports
Service Reviews Analytics
Topics Reports with Sentiment Analysis
Trustpilot Data Solutions
TrustScore
TrustScore Forecast
Visitor Insights
Automated Feedback Service (AFS)
Automated Monthly Invitations
Review Collection
Brand-boosting Customization
+ 32 more unique features
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