Qualtrics vs Trustpilot
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Qualtrics offers more features (48 vs 44) and fewer integrations (27 vs 29). Starting price: Qualtrics at $1500/mo vs Trustpilot at $99/mo. Qualtrics has 46 unique features while Trustpilot has 42 unique features, with 2 features in common.
| Qualtrics | Trustpilot | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 48 | 44 |
| AI-Powered Features | 5 | 9 |
| Starting Price | $1500/mo | $99/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 27 | 29 |
| Shared Features | 2 | |
| Shared Integrations | 15 | |
| Data Quality | 74% | 72% |
Feature Comparison by Category
Analytics (16 vs 7)
| Feature | Qualtrics | Trustpilot |
|---|---|---|
| Advanced Filtering | ||
| Advanced Reporting | ||
| Assisted Analytics | ||
| Benchmarking | ||
| Business Insights | ||
| Competitor Benchmarking | ||
| Conjoint Analysis | ||
| Custom Scoring | ||
| Customer Journey Tracking | ||
| Data Export | ||
| Heatmaps and Eye Tracking | ||
| Journey Mapping | ||
| Longitudinal Studies | ||
| MaxDiff Analysis | ||
| Performance Benchmarking |
Automation (3 vs 0)
| Feature | Qualtrics | Trustpilot |
|---|---|---|
| Action Planning | ||
| Automated Workflows | ||
| Real-Time Alerts |
Content (0 vs 2)
| Feature | Qualtrics | Trustpilot |
|---|---|---|
| Photo Review Management | ||
| Video Review Support |
Core (14 vs 1)
| Feature | Qualtrics | Trustpilot |
|---|---|---|
| Branching and Logic | ||
| Customer Effort Score (CES) | ||
| Distribution Management | ||
| Interactive Content | ||
| Mobile-Responsive Surveys | ||
| Multi-Language Support | ||
| Net Promoter Score (NPS) | ||
| Progressive Profiling | ||
| Randomization | ||
| Review Collection | ||
| Survey Builder | ||
| Survey Piping | ||
| Survey Validation Rules | ||
| Video and Image Feedback | ||
| eSignature Integration |
Customization (1 vs 0)
| Feature | Qualtrics | Trustpilot |
|---|---|---|
| White Label Surveys |
Data (3 vs 0)
| Feature | Qualtrics | Trustpilot |
|---|---|---|
| Quota Management | ||
| Sample Management | ||
| Survey Panels |
Data Management (0 vs 1)
| Feature | Qualtrics | Trustpilot |
|---|---|---|
| Review Export |
Data Quality (1 vs 0)
| Feature | Qualtrics | Trustpilot |
|---|---|---|
| Duplicate Detection |
Display (0 vs 2)
| Feature | Qualtrics | Trustpilot |
|---|---|---|
| Ratings Badge | ||
| TrustBox |
Engagement (0 vs 2)
| Feature | Qualtrics | Trustpilot |
|---|---|---|
| AI-Powered Response Suggestions | ||
| Response Management |
Enterprise (0 vs 1)
| Feature | Qualtrics | Trustpilot |
|---|---|---|
| White Label Solutions |
Feedback (0 vs 1)
| Feature | Qualtrics | Trustpilot |
|---|---|---|
| Custom Survey Questions |
Integration (3 vs 2)
| Feature | Qualtrics | Trustpilot |
|---|---|---|
| API Access | ||
| Mobile App Feedback | ||
| Review Invitations API | ||
| Review Widgets | ||
| Website Feedback |
Legal (0 vs 1)
| Feature | Qualtrics | Trustpilot |
|---|---|---|
| Compliance Management |
Localization (0 vs 2)
| Feature | Qualtrics | Trustpilot |
|---|---|---|
| Multi-Language Support | ||
| Review Translation |
Management (0 vs 3)
| Feature | Qualtrics | Trustpilot |
|---|---|---|
| Multi-Location Management | ||
| Review Permissions Management | ||
| Role-Based Access Control |
Marketing (0 vs 7)
| Feature | Qualtrics | Trustpilot |
|---|---|---|
| Automated Follow-ups | ||
| Batch Invitations | ||
| Customer Segmentation | ||
| Email Campaigns | ||
| Review Scheduling | ||
| SMS Review Invitations | ||
| Social Media Sharing |
Mobile (0 vs 1)
| Feature | Qualtrics | Trustpilot |
|---|---|---|
| Mobile App |
Moderation (0 vs 2)
| Feature | Qualtrics | Trustpilot |
|---|---|---|
| Review Filtering Rules | ||
| Review Moderation |
Modules (4 vs 0)
| Feature | Qualtrics | Trustpilot |
|---|---|---|
| Brand Experience | ||
| Employee Experience | ||
| Feedback Management | ||
| Product Experience |
Monitoring (0 vs 1)
| Feature | Qualtrics | Trustpilot |
|---|---|---|
| Brand Monitoring |
Notifications (0 vs 1)
| Feature | Qualtrics | Trustpilot |
|---|---|---|
| Real-Time Notifications |
SEO (0 vs 1)
| Feature | Qualtrics | Trustpilot |
|---|---|---|
| Search Engine Optimization |
Security (3 vs 2)
| Feature | Qualtrics | Trustpilot |
|---|---|---|
| Anonymous Responses | ||
| Audit Logs | ||
| Data Security and Compliance | ||
| Fraud Detection | ||
| User Permissions and Roles |
Support (0 vs 2)
| Feature | Qualtrics | Trustpilot |
|---|---|---|
| Dedicated Account Manager | ||
| Priority Support |
Templates (0 vs 1)
| Feature | Qualtrics | Trustpilot |
|---|---|---|
| Template Library |
Trust (0 vs 1)
| Feature | Qualtrics | Trustpilot |
|---|---|---|
| Review Verification |
Unique Features
Only in Qualtrics (46)
Advanced Reporting
Assisted Analytics
Benchmarking
Conjoint Analysis
Custom Scoring
Data Export
Heatmaps and Eye Tracking
Journey Mapping
Longitudinal Studies
MaxDiff Analysis
Performance Benchmarking
Predictive Analytics
Response Analysis
Statistical Analysis
Text Analytics
Action Planning
Automated Workflows
Real-Time Alerts
Branching and Logic
Customer Effort Score (CES)
+ 26 more unique features
Only in Trustpilot (42)
Advanced Filtering
Business Insights
Competitor Benchmarking
Customer Journey Tracking
Review Analytics Dashboard
Review Reports
Photo Review Management
Video Review Support
Review Collection
Review Export
Ratings Badge
TrustBox
AI-Powered Response Suggestions
Response Management
White Label Solutions
Custom Survey Questions
Review Invitations API
Review Widgets
Compliance Management
Review Translation
+ 22 more unique features
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