Qualtrics vs Sprinklr
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Qualtrics offers more features (48 vs 47) and more integrations (27 vs 0). Starting price: Qualtrics at $1500/mo vs Sprinklr at Contact Sales. Qualtrics has 48 unique features while Sprinklr has 47 unique features, with 0 features in common.
| Qualtrics | Sprinklr | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 48 | 47 |
| AI-Powered Features | 5 | 17 |
| Starting Price | $1500/mo | Contact Sales |
| Pricing Tiers | 3 | 0 |
| Integrations | 27 | 0 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 74% | 50% |
Feature Comparison by Category
AI (0 vs 4)
| Feature | Qualtrics | Sprinklr |
|---|---|---|
| AI Agent Platform | ||
| AI+ Studio | ||
| Agent Copilot | ||
| Sprinklr Copilot |
Advertising (0 vs 1)
| Feature | Qualtrics | Sprinklr |
|---|---|---|
| Social Advertising |
Agent Tools (0 vs 1)
| Feature | Qualtrics | Sprinklr |
|---|---|---|
| Unified Agent Desktop |
Analytics (16 vs 3)
| Feature | Qualtrics | Sprinklr |
|---|---|---|
| Advanced Reporting | ||
| Assisted Analytics | ||
| Benchmarking | ||
| Conjoint Analysis | ||
| Conversational Analytics | ||
| Custom Scoring | ||
| Data Export | ||
| Heatmaps and Eye Tracking | ||
| Journey Mapping | ||
| Longitudinal Studies | ||
| Marketing Analytics | ||
| MaxDiff Analysis | ||
| Performance Benchmarking | ||
| Predictive Analytics | ||
| Reporting and Analytics |
Automation (3 vs 1)
| Feature | Qualtrics | Sprinklr |
|---|---|---|
| Action Planning | ||
| Automated Workflows | ||
| Guided Workflows | ||
| Real-Time Alerts |
Commerce (0 vs 1)
| Feature | Qualtrics | Sprinklr |
|---|---|---|
| Conversational Commerce |
Community (0 vs 1)
| Feature | Qualtrics | Sprinklr |
|---|---|---|
| Community Software |
Contact Center (0 vs 3)
| Feature | Qualtrics | Sprinklr |
|---|---|---|
| Inbound Contact Center | ||
| Outbound Contact Center | ||
| Sprinklr VoiceConnect |
Content Management (0 vs 1)
| Feature | Qualtrics | Sprinklr |
|---|---|---|
| Content Lifecycle Management |
Core (14 vs 0)
| Feature | Qualtrics | Sprinklr |
|---|---|---|
| Branching and Logic | ||
| Customer Effort Score (CES) | ||
| Distribution Management | ||
| Interactive Content | ||
| Mobile-Responsive Surveys | ||
| Multi-Language Support | ||
| Net Promoter Score (NPS) | ||
| Progressive Profiling | ||
| Randomization | ||
| Survey Builder | ||
| Survey Piping | ||
| Survey Validation Rules | ||
| Video and Image Feedback | ||
| eSignature Integration |
Customization (1 vs 0)
| Feature | Qualtrics | Sprinklr |
|---|---|---|
| White Label Surveys |
Data (3 vs 0)
| Feature | Qualtrics | Sprinklr |
|---|---|---|
| Quota Management | ||
| Sample Management | ||
| Survey Panels |
Data Management (0 vs 1)
| Feature | Qualtrics | Sprinklr |
|---|---|---|
| Active Data Retention |
Data Quality (1 vs 0)
| Feature | Qualtrics | Sprinklr |
|---|---|---|
| Duplicate Detection |
Development (0 vs 2)
| Feature | Qualtrics | Sprinklr |
|---|---|---|
| APIs | ||
| Sandbox |
Feedback (0 vs 1)
| Feature | Qualtrics | Sprinklr |
|---|---|---|
| Customer Feedback Management |
IVR (0 vs 1)
| Feature | Qualtrics | Sprinklr |
|---|---|---|
| Conversational IVR |
Insights (0 vs 5)
| Feature | Qualtrics | Sprinklr |
|---|---|---|
| Competitive Insights and Benchmarking | ||
| Location Insights | ||
| Product Insights | ||
| Social Listening | ||
| Visual Insights |
Integration (3 vs 1)
| Feature | Qualtrics | Sprinklr |
|---|---|---|
| API Access | ||
| Integrations | ||
| Mobile App Feedback | ||
| Website Feedback |
Intelligence (0 vs 1)
| Feature | Qualtrics | Sprinklr |
|---|---|---|
| Contact Center Intelligence |
Knowledge Management (0 vs 1)
| Feature | Qualtrics | Sprinklr |
|---|---|---|
| Knowledge Base Platform |
Management (0 vs 4)
| Feature | Qualtrics | Sprinklr |
|---|---|---|
| Quality Management | ||
| Service Command Center | ||
| Supervisor Console | ||
| Workforce Management |
Marketing (0 vs 4)
| Feature | Qualtrics | Sprinklr |
|---|---|---|
| Content Marketing and Campaign Planning | ||
| Employee Advocacy | ||
| Outbound Campaign Management | ||
| Social Marketing for Distributed Teams |
Moderation (0 vs 1)
| Feature | Qualtrics | Sprinklr |
|---|---|---|
| Ad Comment Moderation |
Modules (4 vs 0)
| Feature | Qualtrics | Sprinklr |
|---|---|---|
| Brand Experience | ||
| Employee Experience | ||
| Feedback Management | ||
| Product Experience |
Routing (0 vs 1)
| Feature | Qualtrics | Sprinklr |
|---|---|---|
| Omnichannel Routing |
Security (3 vs 1)
| Feature | Qualtrics | Sprinklr |
|---|---|---|
| Anonymous Responses | ||
| Data Security and Compliance | ||
| Security | ||
| User Permissions and Roles |
Service (0 vs 4)
| Feature | Qualtrics | Sprinklr |
|---|---|---|
| Customer Self-Service | ||
| Digital Customer Service | ||
| Live Chat Support | ||
| Social Customer Service |
Social Media (0 vs 2)
| Feature | Qualtrics | Sprinklr |
|---|---|---|
| Social Media Management | ||
| Social Publishing and Engagement |
Surveys (0 vs 1)
| Feature | Qualtrics | Sprinklr |
|---|---|---|
| Omnichannel Surveys |
Unique Features
Only in Qualtrics (48)
Advanced Reporting
Assisted Analytics
Benchmarking
Conjoint Analysis
Custom Scoring
Data Export
Heatmaps and Eye Tracking
Journey Mapping
Longitudinal Studies
MaxDiff Analysis
Performance Benchmarking
Predictive Analytics
Response Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
Action Planning
Automated Workflows
Real-Time Alerts
Branching and Logic
+ 28 more unique features
Only in Sprinklr (47)
Social Advertising
Unified Agent Desktop
Agent Copilot
AI Agent Platform
AI+ Studio
Sprinklr Copilot
Conversational Analytics
Marketing Analytics
Reporting and Analytics
Guided Workflows
Conversational Commerce
Community Software
Inbound Contact Center
Outbound Contact Center
Sprinklr VoiceConnect
Content Lifecycle Management
Active Data Retention
APIs
Sandbox
Customer Feedback Management
+ 27 more unique features
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