Qualtrics vs Retently
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Qualtrics offers fewer features (48 vs 57) and more integrations (27 vs 19). Starting price: Qualtrics at $1500/mo vs Retently at $49/mo. Qualtrics has 45 unique features while Retently has 54 unique features, with 3 features in common.
| Qualtrics | Retently | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 48 | 57 |
| AI-Powered Features | 5 | 3 |
| Starting Price | $1500/mo | $49/mo |
| Pricing Tiers | 3 | 3 |
| Integrations | 27 | 19 |
| Shared Features | 3 | |
| Shared Integrations | 8 | |
| Data Quality | 74% | 95% |
Feature Comparison by Category
Analytics (16 vs 0)
| Feature | Qualtrics | Retently |
|---|---|---|
| Advanced Reporting | ||
| Assisted Analytics | ||
| Benchmarking | ||
| Conjoint Analysis | ||
| Custom Scoring | ||
| Data Export | ||
| Heatmaps and Eye Tracking | ||
| Journey Mapping | ||
| Longitudinal Studies | ||
| MaxDiff Analysis | ||
| Performance Benchmarking | ||
| Predictive Analytics | ||
| Response Analysis | ||
| Sentiment Analysis | ||
| Statistical Analysis |
Analytics & Reporting (0 vs 13)
| Feature | Qualtrics | Retently |
|---|---|---|
| AI-Powered Feedback Classification & Topic Analytics | ||
| AI-Powered Sentiment Analysis | ||
| AI-Powered Text Analysis | ||
| Account-Level Exportable Scores | ||
| Advanced Reporting, Trends, and Benchmarking | ||
| Audience and Feedback Segmentation | ||
| CX Analytics | ||
| Feedback Analytics | ||
| Journey Mapping | ||
| NPS Benchmarks | ||
| Real-Time Insights | ||
| Trend Groups | ||
| Trends in Group |
Automation (3 vs 7)
| Feature | Qualtrics | Retently |
|---|---|---|
| Action Planning | ||
| Automated Email Follow-Ups | ||
| Automated Recurring Surveys | ||
| Automated Workflows | ||
| Feedback Loop | ||
| Flexible Workflows | ||
| Page Redirect | ||
| Real-Time Alerts | ||
| Survey Reminders | ||
| Webhook Events |
Core (14 vs 0)
| Feature | Qualtrics | Retently |
|---|---|---|
| Branching and Logic | ||
| Customer Effort Score (CES) | ||
| Distribution Management | ||
| Interactive Content | ||
| Mobile-Responsive Surveys | ||
| Multi-Language Support | ||
| Net Promoter Score (NPS) | ||
| Progressive Profiling | ||
| Randomization | ||
| Survey Builder | ||
| Survey Piping | ||
| Survey Validation Rules | ||
| Video and Image Feedback | ||
| eSignature Integration |
Customization (1 vs 0)
| Feature | Qualtrics | Retently |
|---|---|---|
| White Label Surveys |
Data (3 vs 0)
| Feature | Qualtrics | Retently |
|---|---|---|
| Quota Management | ||
| Sample Management | ||
| Survey Panels |
Data Management (0 vs 5)
| Feature | Qualtrics | Retently |
|---|---|---|
| Antivirus Detection | ||
| Data Export | ||
| Data Residency | ||
| Email Addresses Cleanup | ||
| Outbox Data Retention |
Data Quality (1 vs 0)
| Feature | Qualtrics | Retently |
|---|---|---|
| Duplicate Detection |
Feedback Management (0 vs 2)
| Feature | Qualtrics | Retently |
|---|---|---|
| Feedback Import | ||
| Feedback Management |
Implementation (0 vs 1)
| Feature | Qualtrics | Retently |
|---|---|---|
| Data Migration Concierge |
Integration (3 vs 1)
| Feature | Qualtrics | Retently |
|---|---|---|
| API Access | ||
| Mobile App Feedback | ||
| REST API | ||
| Website Feedback |
Modules (4 vs 0)
| Feature | Qualtrics | Retently |
|---|---|---|
| Brand Experience | ||
| Employee Experience | ||
| Feedback Management | ||
| Product Experience |
Notifications (0 vs 1)
| Feature | Qualtrics | Retently |
|---|---|---|
| Email & Slack Alerts |
Security (3 vs 0)
| Feature | Qualtrics | Retently |
|---|---|---|
| Anonymous Responses | ||
| Data Security and Compliance | ||
| User Permissions and Roles |
Survey Channels (0 vs 7)
| Feature | Qualtrics | Retently |
|---|---|---|
| Email Surveys | ||
| Embed Survey | ||
| In-App Surveys | ||
| Kiosk Surveys | ||
| Link Surveys | ||
| Omnichannel Reach | ||
| SMS Surveys |
Survey Customization (0 vs 6)
| Feature | Qualtrics | Retently |
|---|---|---|
| Custom FROM Domain | ||
| Custom Survey Design | ||
| Multi-Language Survey Templates | ||
| No Retently Branding | ||
| Survey Branding & Personalization | ||
| Template Merge Fields |
Survey Management (0 vs 9)
| Feature | Qualtrics | Retently |
|---|---|---|
| Customer Lifecycle Surveys | ||
| Question Routing | ||
| Smart Surveys | ||
| Survey Delay | ||
| Survey Outbox | ||
| Survey Queue | ||
| Survey Sampling | ||
| Survey Throttling | ||
| Transactional Surveys |
Survey Optimization (0 vs 1)
| Feature | Qualtrics | Retently |
|---|---|---|
| A/B Testing |
Survey Types (0 vs 4)
| Feature | Qualtrics | Retently |
|---|---|---|
| Anonymous Employee Surveys | ||
| CES Surveys | ||
| CSAT Surveys | ||
| NPS Surveys |
Unique Features
Only in Qualtrics (45)
Advanced Reporting
Assisted Analytics
Benchmarking
Conjoint Analysis
Custom Scoring
Heatmaps and Eye Tracking
Longitudinal Studies
MaxDiff Analysis
Performance Benchmarking
Predictive Analytics
Response Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
Action Planning
Automated Workflows
Real-Time Alerts
Branching and Logic
Customer Effort Score (CES)
Distribution Management
+ 25 more unique features
Only in Retently (54)
Account-Level Exportable Scores
Advanced Reporting, Trends, and Benchmarking
AI-Powered Feedback Classification & Topic Analytics
AI-Powered Sentiment Analysis
AI-Powered Text Analysis
Audience and Feedback Segmentation
CX Analytics
Feedback Analytics
NPS Benchmarks
Real-Time Insights
Trend Groups
Trends in Group
Automated Email Follow-Ups
Automated Recurring Surveys
Feedback Loop
Flexible Workflows
Page Redirect
Survey Reminders
Webhook Events
Antivirus Detection
+ 34 more unique features
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