Qualtrics XM vs Trustpilot Business
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Qualtrics XM offers fewer features (38 vs 52) and fewer integrations (0 vs 5). Starting price: Qualtrics XM at Contact Sales vs Trustpilot Business at $339/mo. Qualtrics XM has 38 unique features while Trustpilot Business has 52 unique features, with 0 features in common.
| Qualtrics XM | Trustpilot Business | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 38 | 52 |
| AI-Powered Features | 16 | 2 |
| Starting Price | Contact Sales | $339/mo |
| Pricing Tiers | 3 | 5 |
| Integrations | 0 | 5 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 70% | 90% |
Feature Comparison by Category
AI (5 vs 2)
| Feature | Qualtrics XM | Trustpilot Business |
|---|---|---|
| AI-Assisted Review Responses | ||
| Automated Recommendations | ||
| Customer Care Assist | ||
| Customer Experience Intelligence | ||
| Frontline Locations Assist | ||
| Manager Assist | ||
| Review Highlights |
Admin & Security (0 vs 1)
| Feature | Qualtrics XM | Trustpilot Business |
|---|---|---|
| Single Sign-On (SSO) |
Analytics (8 vs 0)
| Feature | Qualtrics XM | Trustpilot Business |
|---|---|---|
| Contact Center Analytics | ||
| Digital Experience Analytics | ||
| Employee Retention Analytics | ||
| Experience Gap Identification | ||
| Sentiment Analysis | ||
| Simplified Stats | ||
| Text Analytics | ||
| Video Feedback Analysis |
Analytics & Reporting (0 vs 13)
| Feature | Qualtrics XM | Trustpilot Business |
|---|---|---|
| Analytics Explorer | ||
| Enhanced Insights | ||
| Invitation Conversion Dashboard | ||
| Market Insights | ||
| My Competitors | ||
| Reply Data | ||
| Search Engagement Reports | ||
| Service Reviews Analytics | ||
| Topics Reports with Sentiment Analysis | ||
| TrustScore | ||
| TrustScore Forecast | ||
| Trustpilot Data Solutions | ||
| Visitor Insights |
Automation (2 vs 3)
| Feature | Qualtrics XM | Trustpilot Business |
|---|---|---|
| Automated Actions | ||
| Automated Feedback Service (AFS) | ||
| Automated Monthly Invitations | ||
| Close the Loop at Scale | ||
| Review Collection |
Coaching (1 vs 0)
| Feature | Qualtrics XM | Trustpilot Business |
|---|---|---|
| Agent Coaching |
Compliance (1 vs 0)
| Feature | Qualtrics XM | Trustpilot Business |
|---|---|---|
| Quality Management and Compliance |
Customization (0 vs 4)
| Feature | Qualtrics XM | Trustpilot Business |
|---|---|---|
| Brand-boosting Customization | ||
| Customizable Reminder Emails | ||
| Customizable Review Invitation Email Templates | ||
| Trustpilot Profile Page Customizations |
Data Management (1 vs 1)
| Feature | Qualtrics XM | Trustpilot Business |
|---|---|---|
| Export Service Reviews | ||
| Unified Customer and Employee Profile |
Employee Development (1 vs 0)
| Feature | Qualtrics XM | Trustpilot Business |
|---|---|---|
| 360 Development |
Employee Experience (5 vs 0)
| Feature | Qualtrics XM | Trustpilot Business |
|---|---|---|
| Continuous Employee Listening | ||
| Employee Engagement | ||
| Employee Onboarding & Exit | ||
| Employee Pulse | ||
| Employee Research |
Feedback Collection (3 vs 0)
| Feature | Qualtrics XM | Trustpilot Business |
|---|---|---|
| Conversational Feedback | ||
| Surveys | ||
| Website and Mobile App Feedback |
Feedback Management (2 vs 3)
| Feature | Qualtrics XM | Trustpilot Business |
|---|---|---|
| Omni-Channel Experience Management | ||
| Reply to Reviews | ||
| Review Follow-up Questions | ||
| Review Tagging and Filtering | ||
| Voice of Customer |
Integration (0 vs 5)
| Feature | Qualtrics XM | Trustpilot Business |
|---|---|---|
| Connect API | ||
| Google Store Ratings | ||
| Integrations for Replying to Reviews | ||
| Integrations for Review Invitations | ||
| Salesforce Integration |
Integrations (1 vs 0)
| Feature | Qualtrics XM | Trustpilot Business |
|---|---|---|
| Seamless Integrations |
Management (1 vs 0)
| Feature | Qualtrics XM | Trustpilot Business |
|---|---|---|
| Location Experience Hub |
Marketing (0 vs 12)
| Feature | Qualtrics XM | Trustpilot Business |
|---|---|---|
| Asset Builder | ||
| Customizable Assets | ||
| Downloadable Trustpilot Assets | ||
| Email Signature and Newsletter TrustBox | ||
| Flex Widget with Review Highlights | ||
| Flex Widget with TrustScore | ||
| Image and Video Generators | ||
| Marketing Widgets | ||
| Promotions for Trustpilot Profile Page | ||
| Review Spotlight | ||
| Testimonial TrustBox Widgets | ||
| TrustBox Widgets for Website |
Moderation (0 vs 2)
| Feature | Qualtrics XM | Trustpilot Business |
|---|---|---|
| Automated Fraud Detection | ||
| Flag Suspicious Reviews |
Reputation Management (1 vs 0)
| Feature | Qualtrics XM | Trustpilot Business |
|---|---|---|
| Online Reputation Management |
Research (4 vs 0)
| Feature | Qualtrics XM | Trustpilot Business |
|---|---|---|
| Brand and Communication Research | ||
| Product Research | ||
| Strategic Market Research | ||
| User Experience Research |
Review Management (0 vs 2)
| Feature | Qualtrics XM | Trustpilot Business |
|---|---|---|
| Location Reviews | ||
| Product Reviews |
SEO (0 vs 1)
| Feature | Qualtrics XM | Trustpilot Business |
|---|---|---|
| Review SEO |
Segmentation (1 vs 0)
| Feature | Qualtrics XM | Trustpilot Business |
|---|---|---|
| Dynamic Segmentation |
Support (0 vs 3)
| Feature | Qualtrics XM | Trustpilot Business |
|---|---|---|
| Dedicated Customer Success Manager | ||
| Expert Implementation and Strategic Support | ||
| Live Chat Support |
Talent Acquisition (1 vs 0)
| Feature | Qualtrics XM | Trustpilot Business |
|---|---|---|
| Candidate Experience Management |
Unique Features
Only in Qualtrics XM (38)
Automated Recommendations
Customer Care Assist
Customer Experience Intelligence
Frontline Locations Assist
Manager Assist
Contact Center Analytics
Digital Experience Analytics
Employee Retention Analytics
Experience Gap Identification
Sentiment Analysis
Simplified Stats
Text Analytics
Video Feedback Analysis
Automated Actions
Close the Loop at Scale
Agent Coaching
Quality Management and Compliance
Unified Customer and Employee Profile
360 Development
Continuous Employee Listening
+ 18 more unique features
Only in Trustpilot Business (52)
Single Sign-On (SSO)
AI-Assisted Review Responses
Review Highlights
Analytics Explorer
Enhanced Insights
Invitation Conversion Dashboard
Market Insights
My Competitors
Reply Data
Search Engagement Reports
Service Reviews Analytics
Topics Reports with Sentiment Analysis
Trustpilot Data Solutions
TrustScore
TrustScore Forecast
Visitor Insights
Automated Feedback Service (AFS)
Automated Monthly Invitations
Review Collection
Brand-boosting Customization
+ 32 more unique features
View Qualtrics XM details View Trustpilot Business details Qualtrics XM alternatives Trustpilot Business alternatives
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