Qualtrics XM vs SurveySparrow
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Qualtrics XM offers fewer features (38 vs 50) and fewer integrations (0 vs 8). Starting price: Qualtrics XM at Contact Sales vs SurveySparrow at Free. Qualtrics XM has 38 unique features while SurveySparrow has 50 unique features, with 0 features in common.
| Qualtrics XM | SurveySparrow | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 38 | 50 |
| AI-Powered Features | 16 | 3 |
| Starting Price | Contact Sales | Free |
| Pricing Tiers | 3 | 5 |
| Integrations | 0 | 8 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 70% | 90% |
Feature Comparison by Category
AI (5 vs 0)
| Feature | Qualtrics XM | SurveySparrow |
|---|---|---|
| Automated Recommendations | ||
| Customer Care Assist | ||
| Customer Experience Intelligence | ||
| Frontline Locations Assist | ||
| Manager Assist |
AI & Analytics (0 vs 1)
| Feature | Qualtrics XM | SurveySparrow |
|---|---|---|
| CogniVue |
AI & Automation (0 vs 1)
| Feature | Qualtrics XM | SurveySparrow |
|---|---|---|
| Wings - AI-Powered Tools Suite |
Analytics (8 vs 0)
| Feature | Qualtrics XM | SurveySparrow |
|---|---|---|
| Contact Center Analytics | ||
| Digital Experience Analytics | ||
| Employee Retention Analytics | ||
| Experience Gap Identification | ||
| Sentiment Analysis | ||
| Simplified Stats | ||
| Text Analytics | ||
| Video Feedback Analysis |
Analytics & Reporting (0 vs 7)
| Feature | Qualtrics XM | SurveySparrow |
|---|---|---|
| Bell Curve Analysis | ||
| Custom Dashboard Widgets | ||
| Customer Journey Map | ||
| Executive Dashboard | ||
| Key Driver Analysis | ||
| Real-Time Reporting & Analysis | ||
| Respondent Location Tracking |
Audience Management (0 vs 1)
| Feature | Qualtrics XM | SurveySparrow |
|---|---|---|
| Audience Management |
Automation (2 vs 2)
| Feature | Qualtrics XM | SurveySparrow |
|---|---|---|
| Automated Actions | ||
| Close the Loop at Scale | ||
| Recurring Surveys | ||
| Workflow Automation |
Channel Integration (0 vs 3)
| Feature | Qualtrics XM | SurveySparrow |
|---|---|---|
| Omnichannel Feedback Collection | ||
| Slack Integration for Surveys | ||
| WhatsApp Feedback Collection |
Coaching (1 vs 0)
| Feature | Qualtrics XM | SurveySparrow |
|---|---|---|
| Agent Coaching |
Compliance (1 vs 0)
| Feature | Qualtrics XM | SurveySparrow |
|---|---|---|
| Quality Management and Compliance |
Customization (0 vs 3)
| Feature | Qualtrics XM | SurveySparrow |
|---|---|---|
| Custom CSS Styling | ||
| Survey Themes | ||
| White-Label Surveys |
Data Management (1 vs 0)
| Feature | Qualtrics XM | SurveySparrow |
|---|---|---|
| Unified Customer and Employee Profile |
Employee Development (1 vs 0)
| Feature | Qualtrics XM | SurveySparrow |
|---|---|---|
| 360 Development |
Employee Experience (5 vs 0)
| Feature | Qualtrics XM | SurveySparrow |
|---|---|---|
| Continuous Employee Listening | ||
| Employee Engagement | ||
| Employee Onboarding & Exit | ||
| Employee Pulse | ||
| Employee Research |
Employee Feedback (0 vs 1)
| Feature | Qualtrics XM | SurveySparrow |
|---|---|---|
| 360 Assessment |
Feedback Collection (3 vs 0)
| Feature | Qualtrics XM | SurveySparrow |
|---|---|---|
| Conversational Feedback | ||
| Surveys | ||
| Website and Mobile App Feedback |
Feedback Management (2 vs 0)
| Feature | Qualtrics XM | SurveySparrow |
|---|---|---|
| Omni-Channel Experience Management | ||
| Voice of Customer |
Integration (0 vs 2)
| Feature | Qualtrics XM | SurveySparrow |
|---|---|---|
| 2000+ Platform Integrations | ||
| API & Webhooks |
Integrations (1 vs 0)
| Feature | Qualtrics XM | SurveySparrow |
|---|---|---|
| Seamless Integrations |
Localization (0 vs 2)
| Feature | Qualtrics XM | SurveySparrow |
|---|---|---|
| Multi-Language Surveys | ||
| Survey Translation |
Management (1 vs 0)
| Feature | Qualtrics XM | SurveySparrow |
|---|---|---|
| Location Experience Hub |
Monetization (0 vs 1)
| Feature | Qualtrics XM | SurveySparrow |
|---|---|---|
| Accept Payments |
Reporting (0 vs 1)
| Feature | Qualtrics XM | SurveySparrow |
|---|---|---|
| Document Generator |
Reputation Management (1 vs 0)
| Feature | Qualtrics XM | SurveySparrow |
|---|---|---|
| Online Reputation Management |
Research (4 vs 0)
| Feature | Qualtrics XM | SurveySparrow |
|---|---|---|
| Brand and Communication Research | ||
| Product Research | ||
| Strategic Market Research | ||
| User Experience Research |
Review Management (0 vs 1)
| Feature | Qualtrics XM | SurveySparrow |
|---|---|---|
| Reputation Management |
Security (0 vs 4)
| Feature | Qualtrics XM | SurveySparrow |
|---|---|---|
| Data Security & Encryption | ||
| HIPAA Compliance | ||
| Secure Surveys | ||
| Single Sign-On (SSO) |
Segmentation (1 vs 0)
| Feature | Qualtrics XM | SurveySparrow |
|---|---|---|
| Dynamic Segmentation |
Support & Ticketing (0 vs 1)
| Feature | Qualtrics XM | SurveySparrow |
|---|---|---|
| Ticket Management |
Survey Collection (0 vs 4)
| Feature | Qualtrics XM | SurveySparrow |
|---|---|---|
| Chatbot for Website | ||
| Offline Survey Collection | ||
| Partial Response Collection | ||
| SpotChecks |
Survey Design (0 vs 3)
| Feature | Qualtrics XM | SurveySparrow |
|---|---|---|
| Advanced Question Types | ||
| Question Piping | ||
| Skip Logic & Display Logic |
Survey Distribution (0 vs 4)
| Feature | Qualtrics XM | SurveySparrow |
|---|---|---|
| Email Survey Customization | ||
| Embedded Surveys | ||
| Post-Survey Redirect | ||
| Survey Distribution via QR Code |
Survey Type (0 vs 7)
| Feature | Qualtrics XM | SurveySparrow |
|---|---|---|
| CSAT & CES Surveys | ||
| Conversational Surveys | ||
| Mobile-First Surveys | ||
| NPS Software | ||
| Quiz & Auto-Scoring | ||
| Smart Surveys | ||
| Video Surveys |
Talent Acquisition (1 vs 0)
| Feature | Qualtrics XM | SurveySparrow |
|---|---|---|
| Candidate Experience Management |
Team Management (0 vs 1)
| Feature | Qualtrics XM | SurveySparrow |
|---|---|---|
| Subaccounts & Multiple Users |
Unique Features
Only in Qualtrics XM (38)
Automated Recommendations
Customer Care Assist
Customer Experience Intelligence
Frontline Locations Assist
Manager Assist
Contact Center Analytics
Digital Experience Analytics
Employee Retention Analytics
Experience Gap Identification
Sentiment Analysis
Simplified Stats
Text Analytics
Video Feedback Analysis
Automated Actions
Close the Loop at Scale
Agent Coaching
Quality Management and Compliance
Unified Customer and Employee Profile
360 Development
Continuous Employee Listening
+ 18 more unique features
Only in SurveySparrow (50)
CogniVue
Wings - AI-Powered Tools Suite
Bell Curve Analysis
Custom Dashboard Widgets
Customer Journey Map
Executive Dashboard
Key Driver Analysis
Real-Time Reporting & Analysis
Respondent Location Tracking
Audience Management
Recurring Surveys
Workflow Automation
Omnichannel Feedback Collection
Slack Integration for Surveys
WhatsApp Feedback Collection
Custom CSS Styling
Survey Themes
White-Label Surveys
360 Assessment
2000+ Platform Integrations
+ 30 more unique features
View Qualtrics XM details View SurveySparrow details Qualtrics XM alternatives SurveySparrow alternatives
Want to build your own alternative to Qualtrics XM or SurveySparrow?
Analyze it with Reap