Qualtrics XM vs Simplesat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Qualtrics XM offers fewer features (38 vs 79) and fewer integrations (0 vs 16). Starting price: Qualtrics XM at Contact Sales vs Simplesat at $119/mo. Qualtrics XM has 38 unique features while Simplesat has 79 unique features, with 0 features in common.
| Qualtrics XM | Simplesat | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 38 | 79 |
| AI-Powered Features | 16 | 2 |
| Starting Price | Contact Sales | $119/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 0 | 16 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 70% | 95% |
Feature Comparison by Category
AI (5 vs 0)
| Feature | Qualtrics XM | Simplesat |
|---|---|---|
| Automated Recommendations | ||
| Customer Care Assist | ||
| Customer Experience Intelligence | ||
| Frontline Locations Assist | ||
| Manager Assist |
AI Features (0 vs 2)
| Feature | Qualtrics XM | Simplesat |
|---|---|---|
| AI-Generated Questions | ||
| Topic Detection |
Account Management (0 vs 1)
| Feature | Qualtrics XM | Simplesat |
|---|---|---|
| Multi-Brand Support |
Analytics (8 vs 0)
| Feature | Qualtrics XM | Simplesat |
|---|---|---|
| Contact Center Analytics | ||
| Digital Experience Analytics | ||
| Employee Retention Analytics | ||
| Experience Gap Identification | ||
| Sentiment Analysis | ||
| Simplified Stats | ||
| Text Analytics | ||
| Video Feedback Analysis |
Automation (2 vs 1)
| Feature | Qualtrics XM | Simplesat |
|---|---|---|
| Automated Actions | ||
| Automated Follow-Up Reminders | ||
| Close the Loop at Scale |
Billing (0 vs 2)
| Feature | Qualtrics XM | Simplesat |
|---|---|---|
| Credit Card Payments | ||
| Wire Payments |
Coaching (1 vs 0)
| Feature | Qualtrics XM | Simplesat |
|---|---|---|
| Agent Coaching |
Compliance (1 vs 2)
| Feature | Qualtrics XM | Simplesat |
|---|---|---|
| On-Demand Security Reviews | ||
| Quality Management and Compliance | ||
| TOS and DPA Customization |
Customer Management (0 vs 1)
| Feature | Qualtrics XM | Simplesat |
|---|---|---|
| Customer Management |
Customization (0 vs 2)
| Feature | Qualtrics XM | Simplesat |
|---|---|---|
| Survey Branding | ||
| Survey URL Customization |
Data Management (1 vs 2)
| Feature | Qualtrics XM | Simplesat |
|---|---|---|
| CSV Customer Import | ||
| CSV Data Export | ||
| Unified Customer and Employee Profile |
Delivery Methods (0 vs 4)
| Feature | Qualtrics XM | Simplesat |
|---|---|---|
| Direct Email Delivery | ||
| Direct Link Surveys | ||
| Email Embed | ||
| Web Embed Surveys |
Design (0 vs 2)
| Feature | Qualtrics XM | Simplesat |
|---|---|---|
| Custom Rating Icons | ||
| Mobile Responsive Design |
Email Features (0 vs 3)
| Feature | Qualtrics XM | Simplesat |
|---|---|---|
| Custom Email Templates | ||
| Personalized Emails | ||
| Send from Custom Domain |
Employee Development (1 vs 0)
| Feature | Qualtrics XM | Simplesat |
|---|---|---|
| 360 Development |
Employee Experience (5 vs 0)
| Feature | Qualtrics XM | Simplesat |
|---|---|---|
| Continuous Employee Listening | ||
| Employee Engagement | ||
| Employee Onboarding & Exit | ||
| Employee Pulse | ||
| Employee Research |
Features (0 vs 1)
| Feature | Qualtrics XM | Simplesat |
|---|---|---|
| Dynamic Placeholders |
Feedback Collection (3 vs 0)
| Feature | Qualtrics XM | Simplesat |
|---|---|---|
| Conversational Feedback | ||
| Surveys | ||
| Website and Mobile App Feedback |
Feedback Management (2 vs 2)
| Feature | Qualtrics XM | Simplesat |
|---|---|---|
| Feedback Tags | ||
| Omni-Channel Experience Management | ||
| Private Notes | ||
| Voice of Customer |
Integrations (1 vs 14)
| Feature | Qualtrics XM | Simplesat |
|---|---|---|
| Autotask Integration | ||
| BrightGauge Integration | ||
| ConnectWise Integration | ||
| Custom Integrations | ||
| Freshdesk Integration | ||
| Infusionsoft Integration | ||
| Intercom Integration | ||
| Microsoft Teams Integration | ||
| Power BI Integration | ||
| Public API | ||
| Salesforce Integration | ||
| Seamless Integrations | ||
| Slack Integration | ||
| Zapier Integration | ||
| Zendesk Integration |
Limits (0 vs 1)
| Feature | Qualtrics XM | Simplesat |
|---|---|---|
| Monthly Email Send Limit |
Localization (0 vs 1)
| Feature | Qualtrics XM | Simplesat |
|---|---|---|
| Multi-Language Support |
Management (1 vs 0)
| Feature | Qualtrics XM | Simplesat |
|---|---|---|
| Location Experience Hub |
Notifications (0 vs 2)
| Feature | Qualtrics XM | Simplesat |
|---|---|---|
| Instant Email Notifications | ||
| Summary Emails |
Reporting (0 vs 10)
| Feature | Qualtrics XM | Simplesat |
|---|---|---|
| Advanced Filtering | ||
| Answers Drilldown | ||
| Automated Reports | ||
| Custom Dashboards | ||
| Feedback Details View | ||
| Pivot Table Reports | ||
| Printable PDF Reports | ||
| Response Rate Reporting | ||
| Saved Filters and Views | ||
| Survey Dashboards |
Reputation Management (1 vs 0)
| Feature | Qualtrics XM | Simplesat |
|---|---|---|
| Online Reputation Management |
Research (4 vs 0)
| Feature | Qualtrics XM | Simplesat |
|---|---|---|
| Brand and Communication Research | ||
| Product Research | ||
| Strategic Market Research | ||
| User Experience Research |
Review Generation (0 vs 2)
| Feature | Qualtrics XM | Simplesat |
|---|---|---|
| Automated 5-Star Review Requests | ||
| Review Display Buttons |
Security (0 vs 8)
| Feature | Qualtrics XM | Simplesat |
|---|---|---|
| Custom Roles | ||
| Directory Sync | ||
| Enterprise SSO | ||
| Granular User Permissions | ||
| SIEM Activity Stream | ||
| SSO with Google and Microsoft | ||
| Two-Factor Authentication | ||
| User Activity Logs |
Segmentation (1 vs 0)
| Feature | Qualtrics XM | Simplesat |
|---|---|---|
| Dynamic Segmentation |
Support (0 vs 6)
| Feature | Qualtrics XM | Simplesat |
|---|---|---|
| Dedicated Customer Success Manager | ||
| Design and Code Support | ||
| Email Support | ||
| Live Chat Support | ||
| Migration Assistance | ||
| Phone Support |
Survey Customization (0 vs 1)
| Feature | Qualtrics XM | Simplesat |
|---|---|---|
| Customizable Surveys |
Survey Features (0 vs 3)
| Feature | Qualtrics XM | Simplesat |
|---|---|---|
| Conditional Logic | ||
| Multi-Question Surveys | ||
| Multiple Question Types |
Survey Types (0 vs 3)
| Feature | Qualtrics XM | Simplesat |
|---|---|---|
| CES (Customer Effort Score) Surveys | ||
| CSAT Surveys | ||
| NPS (Net Promoter Score) Surveys |
Talent Acquisition (1 vs 0)
| Feature | Qualtrics XM | Simplesat |
|---|---|---|
| Candidate Experience Management |
Testimonials (0 vs 3)
| Feature | Qualtrics XM | Simplesat |
|---|---|---|
| Customizable Feedback Widgets | ||
| Live Satisfaction Score Widget | ||
| One-Click Feedback Publishing |
Unique Features
Only in Qualtrics XM (38)
Automated Recommendations
Customer Care Assist
Customer Experience Intelligence
Frontline Locations Assist
Manager Assist
Contact Center Analytics
Digital Experience Analytics
Employee Retention Analytics
Experience Gap Identification
Sentiment Analysis
Simplified Stats
Text Analytics
Video Feedback Analysis
Automated Actions
Close the Loop at Scale
Agent Coaching
Quality Management and Compliance
Unified Customer and Employee Profile
360 Development
Continuous Employee Listening
+ 18 more unique features
Only in Simplesat (79)
Multi-Brand Support
AI-Generated Questions
Topic Detection
Automated Follow-Up Reminders
Credit Card Payments
Wire Payments
On-Demand Security Reviews
TOS and DPA Customization
Customer Management
Survey Branding
Survey URL Customization
CSV Customer Import
CSV Data Export
Direct Email Delivery
Direct Link Surveys
Email Embed
Web Embed Surveys
Custom Rating Icons
Mobile Responsive Design
Custom Email Templates
+ 59 more unique features
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