Qualtrics XM vs Reputation.com
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Qualtrics XM offers fewer features (38 vs 48) and fewer integrations (0 vs 28). Starting price: Qualtrics XM at Contact Sales vs Reputation.com at $99/mo. Qualtrics XM has 37 unique features while Reputation.com has 47 unique features, with 1 features in common.
| Qualtrics XM | Reputation.com | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 38 | 48 |
| AI-Powered Features | 16 | 15 |
| Starting Price | Contact Sales | $99/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 0 | 28 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 70% | 74% |
Feature Comparison by Category
AI (5 vs 0)
| Feature | Qualtrics XM | Reputation.com |
|---|---|---|
| Automated Recommendations | ||
| Customer Care Assist | ||
| Customer Experience Intelligence | ||
| Frontline Locations Assist | ||
| Manager Assist |
AI Tools (0 vs 1)
| Feature | Qualtrics XM | Reputation.com |
|---|---|---|
| AI Review Response |
Access (0 vs 1)
| Feature | Qualtrics XM | Reputation.com |
|---|---|---|
| Mobile App |
Analytics (8 vs 10)
| Feature | Qualtrics XM | Reputation.com |
|---|---|---|
| Contact Center Analytics | ||
| Custom Reputation Score | ||
| Digital Experience Analytics | ||
| Employee Retention Analytics | ||
| Experience Gap Identification | ||
| Influencer Detection | ||
| Keyword Extraction | ||
| Performance Benchmarking | ||
| Rating Distribution Analytics | ||
| Reputation Dashboard | ||
| Reputation Trends Forecasting | ||
| Response Time Analytics | ||
| Review Analytics & Reports | ||
| Sentiment Analysis | ||
| Simplified Stats |
Automation (2 vs 1)
| Feature | Qualtrics XM | Reputation.com |
|---|---|---|
| Automated Actions | ||
| Close the Loop at Scale | ||
| Scheduled Post Publishing |
Coaching (1 vs 0)
| Feature | Qualtrics XM | Reputation.com |
|---|---|---|
| Agent Coaching |
Competitive Intelligence (0 vs 1)
| Feature | Qualtrics XM | Reputation.com |
|---|---|---|
| Competitor Reputation Analysis |
Compliance (1 vs 1)
| Feature | Qualtrics XM | Reputation.com |
|---|---|---|
| Compliance Monitoring | ||
| Quality Management and Compliance |
Content Management (0 vs 1)
| Feature | Qualtrics XM | Reputation.com |
|---|---|---|
| Review Photo & Video Support |
Customization (0 vs 1)
| Feature | Qualtrics XM | Reputation.com |
|---|---|---|
| Customizable Branding |
Data Management (1 vs 2)
| Feature | Qualtrics XM | Reputation.com |
|---|---|---|
| Bulk Review Import | ||
| Data Export & Download | ||
| Unified Customer and Employee Profile |
E-commerce (0 vs 1)
| Feature | Qualtrics XM | Reputation.com |
|---|---|---|
| Amazon Review Management |
Employee Development (1 vs 0)
| Feature | Qualtrics XM | Reputation.com |
|---|---|---|
| 360 Development |
Employee Experience (5 vs 0)
| Feature | Qualtrics XM | Reputation.com |
|---|---|---|
| Continuous Employee Listening | ||
| Employee Engagement | ||
| Employee Onboarding & Exit | ||
| Employee Pulse | ||
| Employee Research |
Feedback (0 vs 1)
| Feature | Qualtrics XM | Reputation.com |
|---|---|---|
| Customer Feedback Loop |
Feedback Collection (3 vs 0)
| Feature | Qualtrics XM | Reputation.com |
|---|---|---|
| Conversational Feedback | ||
| Surveys | ||
| Website and Mobile App Feedback |
Feedback Management (2 vs 0)
| Feature | Qualtrics XM | Reputation.com |
|---|---|---|
| Omni-Channel Experience Management | ||
| Voice of Customer |
Integration (0 vs 1)
| Feature | Qualtrics XM | Reputation.com |
|---|---|---|
| API Access |
Integrations (1 vs 1)
| Feature | Qualtrics XM | Reputation.com |
|---|---|---|
| Seamless Integrations | ||
| Yelp Integration |
Localization (0 vs 2)
| Feature | Qualtrics XM | Reputation.com |
|---|---|---|
| Multi-Language Support | ||
| Review Translation |
Management (1 vs 2)
| Feature | Qualtrics XM | Reputation.com |
|---|---|---|
| Brand Guidelines Editor | ||
| Location Experience Hub | ||
| Multi-Location Management |
Marketing (0 vs 2)
| Feature | Qualtrics XM | Reputation.com |
|---|---|---|
| Email Campaign Builder | ||
| Reputation Badge |
Monitoring (0 vs 3)
| Feature | Qualtrics XM | Reputation.com |
|---|---|---|
| Brand Mention Alerts | ||
| Crisis Management Alerts | ||
| Review Monitoring |
Reporting (0 vs 1)
| Feature | Qualtrics XM | Reputation.com |
|---|---|---|
| Scheduled Reporting |
Reputation Management (1 vs 0)
| Feature | Qualtrics XM | Reputation.com |
|---|---|---|
| Online Reputation Management |
Research (4 vs 0)
| Feature | Qualtrics XM | Reputation.com |
|---|---|---|
| Brand and Communication Research | ||
| Product Research | ||
| Strategic Market Research | ||
| User Experience Research |
Review Generation (0 vs 2)
| Feature | Qualtrics XM | Reputation.com |
|---|---|---|
| Automated Review Requests | ||
| SMS Review Requests |
Review Management (0 vs 4)
| Feature | Qualtrics XM | Reputation.com |
|---|---|---|
| Negative Review Management | ||
| Review Filtering & Moderation | ||
| Review Publishing | ||
| Review Templates |
SEO (0 vs 1)
| Feature | Qualtrics XM | Reputation.com |
|---|---|---|
| Local SEO Optimization |
Search Optimization (0 vs 1)
| Feature | Qualtrics XM | Reputation.com |
|---|---|---|
| Google Business Profile Management |
Security (0 vs 2)
| Feature | Qualtrics XM | Reputation.com |
|---|---|---|
| Enterprise SSO | ||
| Role-Based Access Control |
Segmentation (1 vs 0)
| Feature | Qualtrics XM | Reputation.com |
|---|---|---|
| Dynamic Segmentation |
Social Media (0 vs 2)
| Feature | Qualtrics XM | Reputation.com |
|---|---|---|
| Social Listening | ||
| Social Media Monitoring |
Talent Acquisition (1 vs 0)
| Feature | Qualtrics XM | Reputation.com |
|---|---|---|
| Candidate Experience Management |
Team Management (0 vs 1)
| Feature | Qualtrics XM | Reputation.com |
|---|---|---|
| Team Collaboration Tools |
Travel & Hospitality (0 vs 1)
| Feature | Qualtrics XM | Reputation.com |
|---|---|---|
| TripAdvisor Management |
Web Tools (0 vs 1)
| Feature | Qualtrics XM | Reputation.com |
|---|---|---|
| Review Widget |
Unique Features
Only in Qualtrics XM (37)
Automated Recommendations
Customer Care Assist
Customer Experience Intelligence
Frontline Locations Assist
Manager Assist
Contact Center Analytics
Digital Experience Analytics
Employee Retention Analytics
Experience Gap Identification
Simplified Stats
Text Analytics
Video Feedback Analysis
Automated Actions
Close the Loop at Scale
Agent Coaching
Quality Management and Compliance
Unified Customer and Employee Profile
360 Development
Continuous Employee Listening
Employee Engagement
+ 17 more unique features
Only in Reputation.com (47)
Mobile App
AI Review Response
Custom Reputation Score
Influencer Detection
Keyword Extraction
Performance Benchmarking
Rating Distribution Analytics
Reputation Dashboard
Reputation Trends Forecasting
Response Time Analytics
Review Analytics & Reports
Scheduled Post Publishing
Competitor Reputation Analysis
Compliance Monitoring
Review Photo & Video Support
Customizable Branding
Bulk Review Import
Data Export & Download
Amazon Review Management
Customer Feedback Loop
+ 27 more unique features
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