Retently vs Trustpilot Business
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Retently offers fewer features (8 vs 52) and more integrations (16 vs 5). Starting price: Retently at Contact Sales vs Trustpilot Business at $339/mo. Retently has 8 unique features while Trustpilot Business has 52 unique features, with 0 features in common.
| Retently | Trustpilot Business | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 8 | 52 |
| AI-Powered Features | 0 | 2 |
| Starting Price | Contact Sales | $339/mo |
| Pricing Tiers | 0 | 5 |
| Integrations | 16 | 5 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 45% | 90% |
Feature Comparison by Category
AI (0 vs 2)
| Feature | Retently | Trustpilot Business |
|---|---|---|
| AI-Assisted Review Responses | ||
| Review Highlights |
Admin & Security (0 vs 1)
| Feature | Retently | Trustpilot Business |
|---|---|---|
| Single Sign-On (SSO) |
Analytics & Reporting (3 vs 13)
| Feature | Retently | Trustpilot Business |
|---|---|---|
| Analytics Explorer | ||
| CX Analytics | ||
| Enhanced Insights | ||
| Invitation Conversion Dashboard | ||
| Journey Mapping | ||
| Market Insights | ||
| My Competitors | ||
| Real-Time Insights | ||
| Reply Data | ||
| Search Engagement Reports | ||
| Service Reviews Analytics | ||
| Topics Reports with Sentiment Analysis | ||
| TrustScore | ||
| TrustScore Forecast | ||
| Trustpilot Data Solutions |
Automation (2 vs 3)
| Feature | Retently | Trustpilot Business |
|---|---|---|
| Automated Feedback Service (AFS) | ||
| Automated Monthly Invitations | ||
| Feedback Loop | ||
| Flexible Workflows | ||
| Review Collection |
Customer Communication (1 vs 0)
| Feature | Retently | Trustpilot Business |
|---|---|---|
| Omnichannel Reach |
Customization (0 vs 4)
| Feature | Retently | Trustpilot Business |
|---|---|---|
| Brand-boosting Customization | ||
| Customizable Reminder Emails | ||
| Customizable Review Invitation Email Templates | ||
| Trustpilot Profile Page Customizations |
Data Management (0 vs 1)
| Feature | Retently | Trustpilot Business |
|---|---|---|
| Export Service Reviews |
Feedback Management (0 vs 3)
| Feature | Retently | Trustpilot Business |
|---|---|---|
| Reply to Reviews | ||
| Review Follow-up Questions | ||
| Review Tagging and Filtering |
Integration (1 vs 5)
| Feature | Retently | Trustpilot Business |
|---|---|---|
| Connect API | ||
| Easy Integration | ||
| Google Store Ratings | ||
| Integrations for Replying to Reviews | ||
| Integrations for Review Invitations | ||
| Salesforce Integration |
Marketing (0 vs 12)
| Feature | Retently | Trustpilot Business |
|---|---|---|
| Asset Builder | ||
| Customizable Assets | ||
| Downloadable Trustpilot Assets | ||
| Email Signature and Newsletter TrustBox | ||
| Flex Widget with Review Highlights | ||
| Flex Widget with TrustScore | ||
| Image and Video Generators | ||
| Marketing Widgets | ||
| Promotions for Trustpilot Profile Page | ||
| Review Spotlight | ||
| Testimonial TrustBox Widgets | ||
| TrustBox Widgets for Website |
Moderation (0 vs 2)
| Feature | Retently | Trustpilot Business |
|---|---|---|
| Automated Fraud Detection | ||
| Flag Suspicious Reviews |
Review Management (0 vs 2)
| Feature | Retently | Trustpilot Business |
|---|---|---|
| Location Reviews | ||
| Product Reviews |
SEO (0 vs 1)
| Feature | Retently | Trustpilot Business |
|---|---|---|
| Review SEO |
Support (0 vs 3)
| Feature | Retently | Trustpilot Business |
|---|---|---|
| Dedicated Customer Success Manager | ||
| Expert Implementation and Strategic Support | ||
| Live Chat Support |
Survey Management (1 vs 0)
| Feature | Retently | Trustpilot Business |
|---|---|---|
| Smart Surveys |
Unique Features
Only in Retently (8)
CX Analytics
Journey Mapping
Real-Time Insights
Feedback Loop
Flexible Workflows
Omnichannel Reach
Easy Integration
Smart Surveys
Only in Trustpilot Business (52)
Single Sign-On (SSO)
AI-Assisted Review Responses
Review Highlights
Analytics Explorer
Enhanced Insights
Invitation Conversion Dashboard
Market Insights
My Competitors
Reply Data
Search Engagement Reports
Service Reviews Analytics
Topics Reports with Sentiment Analysis
Trustpilot Data Solutions
TrustScore
TrustScore Forecast
Visitor Insights
Automated Feedback Service (AFS)
Automated Monthly Invitations
Review Collection
Brand-boosting Customization
+ 32 more unique features
View Retently details View Trustpilot Business details Retently alternatives Trustpilot Business alternatives
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