Retently vs Reputation.com
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Retently offers fewer features (8 vs 48) and fewer integrations (16 vs 28). Starting price: Retently at Contact Sales vs Reputation.com at $99/mo. Retently has 8 unique features while Reputation.com has 48 unique features, with 0 features in common.
| Retently | Reputation.com | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 8 | 48 |
| AI-Powered Features | 0 | 15 |
| Starting Price | Contact Sales | $99/mo |
| Pricing Tiers | 0 | 4 |
| Integrations | 16 | 28 |
| Shared Features | 0 | |
| Shared Integrations | 8 | |
| Data Quality | 45% | 74% |
Feature Comparison by Category
AI Tools (0 vs 1)
| Feature | Retently | Reputation.com |
|---|---|---|
| AI Review Response |
Access (0 vs 1)
| Feature | Retently | Reputation.com |
|---|---|---|
| Mobile App |
Analytics (0 vs 10)
| Feature | Retently | Reputation.com |
|---|---|---|
| Custom Reputation Score | ||
| Influencer Detection | ||
| Keyword Extraction | ||
| Performance Benchmarking | ||
| Rating Distribution Analytics | ||
| Reputation Dashboard | ||
| Reputation Trends Forecasting | ||
| Response Time Analytics | ||
| Review Analytics & Reports | ||
| Sentiment Analysis |
Analytics & Reporting (3 vs 0)
| Feature | Retently | Reputation.com |
|---|---|---|
| CX Analytics | ||
| Journey Mapping | ||
| Real-Time Insights |
Automation (2 vs 1)
| Feature | Retently | Reputation.com |
|---|---|---|
| Feedback Loop | ||
| Flexible Workflows | ||
| Scheduled Post Publishing |
Competitive Intelligence (0 vs 1)
| Feature | Retently | Reputation.com |
|---|---|---|
| Competitor Reputation Analysis |
Compliance (0 vs 1)
| Feature | Retently | Reputation.com |
|---|---|---|
| Compliance Monitoring |
Content Management (0 vs 1)
| Feature | Retently | Reputation.com |
|---|---|---|
| Review Photo & Video Support |
Customer Communication (1 vs 0)
| Feature | Retently | Reputation.com |
|---|---|---|
| Omnichannel Reach |
Customization (0 vs 1)
| Feature | Retently | Reputation.com |
|---|---|---|
| Customizable Branding |
Data Management (0 vs 2)
| Feature | Retently | Reputation.com |
|---|---|---|
| Bulk Review Import | ||
| Data Export & Download |
E-commerce (0 vs 1)
| Feature | Retently | Reputation.com |
|---|---|---|
| Amazon Review Management |
Feedback (0 vs 1)
| Feature | Retently | Reputation.com |
|---|---|---|
| Customer Feedback Loop |
Integration (1 vs 1)
| Feature | Retently | Reputation.com |
|---|---|---|
| API Access | ||
| Easy Integration |
Integrations (0 vs 1)
| Feature | Retently | Reputation.com |
|---|---|---|
| Yelp Integration |
Localization (0 vs 2)
| Feature | Retently | Reputation.com |
|---|---|---|
| Multi-Language Support | ||
| Review Translation |
Management (0 vs 2)
| Feature | Retently | Reputation.com |
|---|---|---|
| Brand Guidelines Editor | ||
| Multi-Location Management |
Marketing (0 vs 2)
| Feature | Retently | Reputation.com |
|---|---|---|
| Email Campaign Builder | ||
| Reputation Badge |
Monitoring (0 vs 3)
| Feature | Retently | Reputation.com |
|---|---|---|
| Brand Mention Alerts | ||
| Crisis Management Alerts | ||
| Review Monitoring |
Reporting (0 vs 1)
| Feature | Retently | Reputation.com |
|---|---|---|
| Scheduled Reporting |
Review Generation (0 vs 2)
| Feature | Retently | Reputation.com |
|---|---|---|
| Automated Review Requests | ||
| SMS Review Requests |
Review Management (0 vs 4)
| Feature | Retently | Reputation.com |
|---|---|---|
| Negative Review Management | ||
| Review Filtering & Moderation | ||
| Review Publishing | ||
| Review Templates |
SEO (0 vs 1)
| Feature | Retently | Reputation.com |
|---|---|---|
| Local SEO Optimization |
Search Optimization (0 vs 1)
| Feature | Retently | Reputation.com |
|---|---|---|
| Google Business Profile Management |
Security (0 vs 2)
| Feature | Retently | Reputation.com |
|---|---|---|
| Enterprise SSO | ||
| Role-Based Access Control |
Social Media (0 vs 2)
| Feature | Retently | Reputation.com |
|---|---|---|
| Social Listening | ||
| Social Media Monitoring |
Survey Management (1 vs 0)
| Feature | Retently | Reputation.com |
|---|---|---|
| Smart Surveys |
Team Management (0 vs 1)
| Feature | Retently | Reputation.com |
|---|---|---|
| Team Collaboration Tools |
Travel & Hospitality (0 vs 1)
| Feature | Retently | Reputation.com |
|---|---|---|
| TripAdvisor Management |
Web Tools (0 vs 1)
| Feature | Retently | Reputation.com |
|---|---|---|
| Review Widget |
Unique Features
Only in Retently (8)
CX Analytics
Journey Mapping
Real-Time Insights
Feedback Loop
Flexible Workflows
Omnichannel Reach
Easy Integration
Smart Surveys
Only in Reputation.com (48)
Mobile App
AI Review Response
Custom Reputation Score
Influencer Detection
Keyword Extraction
Performance Benchmarking
Rating Distribution Analytics
Reputation Dashboard
Reputation Trends Forecasting
Response Time Analytics
Review Analytics & Reports
Sentiment Analysis
Scheduled Post Publishing
Competitor Reputation Analysis
Compliance Monitoring
Review Photo & Video Support
Customizable Branding
Bulk Review Import
Data Export & Download
Amazon Review Management
+ 28 more unique features
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