Podium vs Trustpilot Business
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Podium offers fewer features (38 vs 52) and more integrations (25 vs 5). Starting price: Podium at $99/mo vs Trustpilot Business at $339/mo. Podium has 38 unique features while Trustpilot Business has 52 unique features, with 0 features in common.
| Podium | Trustpilot Business | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 38 | 52 |
| AI-Powered Features | 2 | 2 |
| Starting Price | $99/mo | $339/mo |
| Pricing Tiers | 4 | 5 |
| Integrations | 25 | 5 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 69% | 90% |
Feature Comparison by Category
AI (2 vs 2)
| Feature | Podium | Trustpilot Business |
|---|---|---|
| AI-Assisted Review Responses | ||
| AI-Powered Response Suggestions | ||
| Review Highlights | ||
| Sentiment Analysis |
API (1 vs 0)
| Feature | Podium | Trustpilot Business |
|---|---|---|
| Review Generation API |
Admin & Security (0 vs 1)
| Feature | Podium | Trustpilot Business |
|---|---|---|
| Single Sign-On (SSO) |
Analytics (5 vs 0)
| Feature | Podium | Trustpilot Business |
|---|---|---|
| Analytics & Reporting | ||
| Customer Journey Tracking | ||
| Reputation Dashboard | ||
| Review Benchmarking | ||
| Webchat Analytics |
Analytics & Reporting (0 vs 13)
| Feature | Podium | Trustpilot Business |
|---|---|---|
| Analytics Explorer | ||
| Enhanced Insights | ||
| Invitation Conversion Dashboard | ||
| Market Insights | ||
| My Competitors | ||
| Reply Data | ||
| Search Engagement Reports | ||
| Service Reviews Analytics | ||
| Topics Reports with Sentiment Analysis | ||
| TrustScore | ||
| TrustScore Forecast | ||
| Trustpilot Data Solutions | ||
| Visitor Insights |
Automation (4 vs 3)
| Feature | Podium | Trustpilot Business |
|---|---|---|
| Appointment Reminders | ||
| Automated Feedback Service (AFS) | ||
| Automated Monthly Invitations | ||
| Automated Workflows | ||
| Automatic Escalation | ||
| Message Templates | ||
| Review Collection |
CRM (1 vs 0)
| Feature | Podium | Trustpilot Business |
|---|---|---|
| Customer Directory |
Collaboration (1 vs 0)
| Feature | Podium | Trustpilot Business |
|---|---|---|
| Team Collaboration |
Communication (4 vs 0)
| Feature | Podium | Trustpilot Business |
|---|---|---|
| Conversation History | ||
| Two-Way Messaging | ||
| Unified Inbox | ||
| Webchat |
Compliance (1 vs 0)
| Feature | Podium | Trustpilot Business |
|---|---|---|
| SMS Compliance |
Customization (1 vs 4)
| Feature | Podium | Trustpilot Business |
|---|---|---|
| Brand-boosting Customization | ||
| Custom Branding | ||
| Customizable Reminder Emails | ||
| Customizable Review Invitation Email Templates | ||
| Trustpilot Profile Page Customizations |
Data Management (0 vs 1)
| Feature | Podium | Trustpilot Business |
|---|---|---|
| Export Service Reviews |
Feedback (1 vs 0)
| Feature | Podium | Trustpilot Business |
|---|---|---|
| Customer Feedback Forms |
Feedback Management (0 vs 3)
| Feature | Podium | Trustpilot Business |
|---|---|---|
| Reply to Reviews | ||
| Review Follow-up Questions | ||
| Review Tagging and Filtering |
Integration (0 vs 5)
| Feature | Podium | Trustpilot Business |
|---|---|---|
| Connect API | ||
| Google Store Ratings | ||
| Integrations for Replying to Reviews | ||
| Integrations for Review Invitations | ||
| Salesforce Integration |
Lead Generation (1 vs 0)
| Feature | Podium | Trustpilot Business |
|---|---|---|
| Lead Capture Forms |
Management (1 vs 0)
| Feature | Podium | Trustpilot Business |
|---|---|---|
| Multi-Location Management |
Marketing (4 vs 12)
| Feature | Podium | Trustpilot Business |
|---|---|---|
| Asset Builder | ||
| Bulk Messaging | ||
| Customizable Assets | ||
| Downloadable Trustpilot Assets | ||
| Email Marketing | ||
| Email Signature and Newsletter TrustBox | ||
| Flex Widget with Review Highlights | ||
| Flex Widget with TrustScore | ||
| Image and Video Generators | ||
| Marketing Widgets | ||
| Promotions for Trustpilot Profile Page | ||
| Review Spotlight | ||
| SMS Marketing | ||
| SMS Scheduling | ||
| Testimonial TrustBox Widgets |
Mobile (1 vs 0)
| Feature | Podium | Trustpilot Business |
|---|---|---|
| Mobile App |
Moderation (0 vs 2)
| Feature | Podium | Trustpilot Business |
|---|---|---|
| Automated Fraud Detection | ||
| Flag Suspicious Reviews |
Monitoring (1 vs 0)
| Feature | Podium | Trustpilot Business |
|---|---|---|
| Keyword Alerts |
Reputation (4 vs 0)
| Feature | Podium | Trustpilot Business |
|---|---|---|
| Reputation Monitoring | ||
| Review Management | ||
| Review Requests | ||
| Review Response Templates |
Reseller (1 vs 0)
| Feature | Podium | Trustpilot Business |
|---|---|---|
| White-Label Solution |
Review Management (0 vs 2)
| Feature | Podium | Trustpilot Business |
|---|---|---|
| Location Reviews | ||
| Product Reviews |
SEO (0 vs 1)
| Feature | Podium | Trustpilot Business |
|---|---|---|
| Review SEO |
Security (1 vs 0)
| Feature | Podium | Trustpilot Business |
|---|---|---|
| Permission Controls |
Social Media (1 vs 0)
| Feature | Podium | Trustpilot Business |
|---|---|---|
| Social Media Integration |
Support (0 vs 3)
| Feature | Podium | Trustpilot Business |
|---|---|---|
| Dedicated Customer Success Manager | ||
| Expert Implementation and Strategic Support | ||
| Live Chat Support |
Targeting (1 vs 0)
| Feature | Podium | Trustpilot Business |
|---|---|---|
| Customer Segments |
Website (1 vs 0)
| Feature | Podium | Trustpilot Business |
|---|---|---|
| Review Widget |
Unique Features
Only in Podium (38)
AI-Powered Response Suggestions
Sentiment Analysis
Analytics & Reporting
Customer Journey Tracking
Reputation Dashboard
Review Benchmarking
Webchat Analytics
Review Generation API
Appointment Reminders
Automated Workflows
Automatic Escalation
Message Templates
Team Collaboration
Conversation History
Two-Way Messaging
Unified Inbox
Webchat
SMS Compliance
Customer Directory
Custom Branding
+ 18 more unique features
Only in Trustpilot Business (52)
Single Sign-On (SSO)
AI-Assisted Review Responses
Review Highlights
Analytics Explorer
Enhanced Insights
Invitation Conversion Dashboard
Market Insights
My Competitors
Reply Data
Search Engagement Reports
Service Reviews Analytics
Topics Reports with Sentiment Analysis
Trustpilot Data Solutions
TrustScore
TrustScore Forecast
Visitor Insights
Automated Feedback Service (AFS)
Automated Monthly Invitations
Review Collection
Brand-boosting Customization
+ 32 more unique features
View Podium details View Trustpilot Business details Podium alternatives Trustpilot Business alternatives
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