Nicereply vs Reputation.com
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Nicereply offers more features (68 vs 48) and fewer integrations (11 vs 28). Starting price: Nicereply at $79/mo vs Reputation.com at $99/mo. Nicereply has 66 unique features while Reputation.com has 46 unique features, with 2 features in common.
| Nicereply | Reputation.com | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 68 | 48 |
| AI-Powered Features | 0 | 15 |
| Starting Price | $79/mo | $99/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 11 | 28 |
| Shared Features | 2 | |
| Shared Integrations | 5 | |
| Data Quality | 95% | 74% |
Feature Comparison by Category
AI Tools (0 vs 1)
| Feature | Nicereply | Reputation.com |
|---|---|---|
| AI Review Response |
Access (0 vs 1)
| Feature | Nicereply | Reputation.com |
|---|---|---|
| Mobile App |
Analytics (16 vs 10)
| Feature | Nicereply | Reputation.com |
|---|---|---|
| CSV Export | ||
| Chart Comparison | ||
| Company Benchmarks | ||
| Custom Reputation Score | ||
| Customers View | ||
| Dashboard | ||
| Data Sampling Options | ||
| Edit Incorrect Scores | ||
| Histograms | ||
| Influencer Detection | ||
| Issues View | ||
| Keyword Extraction | ||
| Leaderboards | ||
| Mobile View of Rating Feed | ||
| Open Rate and Response Rate Stats |
Automation (2 vs 1)
| Feature | Nicereply | Reputation.com |
|---|---|---|
| Automated Trigger Settings | ||
| Automation Rules | ||
| Scheduled Post Publishing |
Billing (5 vs 0)
| Feature | Nicereply | Reputation.com |
|---|---|---|
| 30-day Money Back Guarantee | ||
| Cancel Anytime | ||
| Change Plan Anytime | ||
| Pay Per Response | ||
| Yearly/Monthly Billing |
Competitive Intelligence (0 vs 1)
| Feature | Nicereply | Reputation.com |
|---|---|---|
| Competitor Reputation Analysis |
Compliance (0 vs 1)
| Feature | Nicereply | Reputation.com |
|---|---|---|
| Compliance Monitoring |
Content Management (0 vs 1)
| Feature | Nicereply | Reputation.com |
|---|---|---|
| Review Photo & Video Support |
Customization (0 vs 1)
| Feature | Nicereply | Reputation.com |
|---|---|---|
| Customizable Branding |
Data Management (0 vs 2)
| Feature | Nicereply | Reputation.com |
|---|---|---|
| Bulk Review Import | ||
| Data Export & Download |
E-commerce (0 vs 1)
| Feature | Nicereply | Reputation.com |
|---|---|---|
| Amazon Review Management |
Feedback (0 vs 1)
| Feature | Nicereply | Reputation.com |
|---|---|---|
| Customer Feedback Loop |
Integration (0 vs 1)
| Feature | Nicereply | Reputation.com |
|---|---|---|
| API Access |
Integration Features (11 vs 0)
| Feature | Nicereply | Reputation.com |
|---|---|---|
| API Access | ||
| Agents Sync | ||
| All Integrations Across All Plans | ||
| CSV Customer Import | ||
| Create Tags in Helpdesk Based on Feedback | ||
| Customer Sync | ||
| HTML Template Support | ||
| No Extra Tickets | ||
| Send Feedback to Helpdesk as Comment | ||
| Slack/Microsoft Teams Integration via Zapier | ||
| Ticket Backlink |
Integrations (0 vs 1)
| Feature | Nicereply | Reputation.com |
|---|---|---|
| Yelp Integration |
Localization (0 vs 2)
| Feature | Nicereply | Reputation.com |
|---|---|---|
| Multi-Language Support | ||
| Review Translation |
Management (0 vs 2)
| Feature | Nicereply | Reputation.com |
|---|---|---|
| Brand Guidelines Editor | ||
| Multi-Location Management |
Marketing (0 vs 2)
| Feature | Nicereply | Reputation.com |
|---|---|---|
| Email Campaign Builder | ||
| Reputation Badge |
Monitoring (0 vs 3)
| Feature | Nicereply | Reputation.com |
|---|---|---|
| Brand Mention Alerts | ||
| Crisis Management Alerts | ||
| Review Monitoring |
Notifications (1 vs 0)
| Feature | Nicereply | Reputation.com |
|---|---|---|
| Email Notifications |
Reporting (0 vs 1)
| Feature | Nicereply | Reputation.com |
|---|---|---|
| Scheduled Reporting |
Review Generation (0 vs 2)
| Feature | Nicereply | Reputation.com |
|---|---|---|
| Automated Review Requests | ||
| SMS Review Requests |
Review Management (0 vs 4)
| Feature | Nicereply | Reputation.com |
|---|---|---|
| Negative Review Management | ||
| Review Filtering & Moderation | ||
| Review Publishing | ||
| Review Templates |
SEO (0 vs 1)
| Feature | Nicereply | Reputation.com |
|---|---|---|
| Local SEO Optimization |
Search Optimization (0 vs 1)
| Feature | Nicereply | Reputation.com |
|---|---|---|
| Google Business Profile Management |
Security (4 vs 2)
| Feature | Nicereply | Reputation.com |
|---|---|---|
| Agents Without Access | ||
| CCPA Certification | ||
| Enterprise SSO | ||
| GDPR Compliance | ||
| Multiple Agent Roles | ||
| Role-Based Access Control |
Setup (1 vs 0)
| Feature | Nicereply | Reputation.com |
|---|---|---|
| Quick Setup |
Social Media (0 vs 2)
| Feature | Nicereply | Reputation.com |
|---|---|---|
| Social Listening | ||
| Social Media Monitoring |
Support (3 vs 0)
| Feature | Nicereply | Reputation.com |
|---|---|---|
| Dedicated Account Manager | ||
| Free Setup Call | ||
| Help Center |
Survey Customization (13 vs 0)
| Feature | Nicereply | Reputation.com |
|---|---|---|
| 10 Stars CSAT Scale | ||
| 2 Thumbs CSAT Scale | ||
| 3 Smileys CSAT Scale | ||
| 5 Stars CSAT Scale | ||
| Code-free Customization | ||
| Color Themes | ||
| Custom Branding | ||
| Custom Survey Domain | ||
| Custom Thank You Page | ||
| Extra Questions | ||
| Mobile-ready Surveys | ||
| Multi-language Support | ||
| Question Wording Customization |
Survey Distribution (4 vs 0)
| Feature | Nicereply | Reputation.com |
|---|---|---|
| In-signature Email Surveys | ||
| Post-resolution Email Surveys | ||
| Survey Link URLs | ||
| Website Pop-up Surveys |
Survey Features (3 vs 0)
| Feature | Nicereply | Reputation.com |
|---|---|---|
| Instant Ratings | ||
| Oversurveying Protection | ||
| Unlimited Active Surveys |
Survey Type (5 vs 0)
| Feature | Nicereply | Reputation.com |
|---|---|---|
| CES 2.0 Surveys | ||
| CSAT Surveys | ||
| NPS Surveys | ||
| eNPS Surveys | ||
| eSAT Surveys |
Team Management (0 vs 1)
| Feature | Nicereply | Reputation.com |
|---|---|---|
| Team Collaboration Tools |
Travel & Hospitality (0 vs 1)
| Feature | Nicereply | Reputation.com |
|---|---|---|
| TripAdvisor Management |
Web Tools (0 vs 1)
| Feature | Nicereply | Reputation.com |
|---|---|---|
| Review Widget |
Unique Features
Only in Nicereply (66)
Chart Comparison
Company Benchmarks
CSV Export
Customers View
Dashboard
Data Sampling Options
Edit Incorrect Scores
Histograms
Issues View
Leaderboards
Mobile View of Rating Feed
Open Rate and Response Rate Stats
Rating Feed
Reports
Trend Charts
Unlimited Data Storage
Automated Trigger Settings
Automation Rules
30-day Money Back Guarantee
Cancel Anytime
+ 46 more unique features
Only in Reputation.com (46)
Mobile App
AI Review Response
Custom Reputation Score
Influencer Detection
Keyword Extraction
Performance Benchmarking
Rating Distribution Analytics
Reputation Dashboard
Reputation Trends Forecasting
Response Time Analytics
Review Analytics & Reports
Sentiment Analysis
Scheduled Post Publishing
Competitor Reputation Analysis
Compliance Monitoring
Review Photo & Video Support
Customizable Branding
Bulk Review Import
Data Export & Download
Amazon Review Management
+ 26 more unique features
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