Nicereply vs Qualtrics XM
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Nicereply offers more features (68 vs 38) and more integrations (11 vs 0). Starting price: Nicereply at $79/mo vs Qualtrics XM at Contact Sales. Nicereply has 68 unique features while Qualtrics XM has 38 unique features, with 0 features in common.
| Nicereply | Qualtrics XM | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 68 | 38 |
| AI-Powered Features | 0 | 16 |
| Starting Price | $79/mo | Contact Sales |
| Pricing Tiers | 4 | 3 |
| Integrations | 11 | 0 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 70% |
Feature Comparison by Category
AI (0 vs 5)
| Feature | Nicereply | Qualtrics XM |
|---|---|---|
| Automated Recommendations | ||
| Customer Care Assist | ||
| Customer Experience Intelligence | ||
| Frontline Locations Assist | ||
| Manager Assist |
Analytics (16 vs 8)
| Feature | Nicereply | Qualtrics XM |
|---|---|---|
| CSV Export | ||
| Chart Comparison | ||
| Company Benchmarks | ||
| Contact Center Analytics | ||
| Customers View | ||
| Dashboard | ||
| Data Sampling Options | ||
| Digital Experience Analytics | ||
| Edit Incorrect Scores | ||
| Employee Retention Analytics | ||
| Experience Gap Identification | ||
| Histograms | ||
| Issues View | ||
| Leaderboards | ||
| Mobile View of Rating Feed |
Automation (2 vs 2)
| Feature | Nicereply | Qualtrics XM |
|---|---|---|
| Automated Actions | ||
| Automated Trigger Settings | ||
| Automation Rules | ||
| Close the Loop at Scale |
Billing (5 vs 0)
| Feature | Nicereply | Qualtrics XM |
|---|---|---|
| 30-day Money Back Guarantee | ||
| Cancel Anytime | ||
| Change Plan Anytime | ||
| Pay Per Response | ||
| Yearly/Monthly Billing |
Coaching (0 vs 1)
| Feature | Nicereply | Qualtrics XM |
|---|---|---|
| Agent Coaching |
Compliance (0 vs 1)
| Feature | Nicereply | Qualtrics XM |
|---|---|---|
| Quality Management and Compliance |
Data Management (0 vs 1)
| Feature | Nicereply | Qualtrics XM |
|---|---|---|
| Unified Customer and Employee Profile |
Employee Development (0 vs 1)
| Feature | Nicereply | Qualtrics XM |
|---|---|---|
| 360 Development |
Employee Experience (0 vs 5)
| Feature | Nicereply | Qualtrics XM |
|---|---|---|
| Continuous Employee Listening | ||
| Employee Engagement | ||
| Employee Onboarding & Exit | ||
| Employee Pulse | ||
| Employee Research |
Feedback Collection (0 vs 3)
| Feature | Nicereply | Qualtrics XM |
|---|---|---|
| Conversational Feedback | ||
| Surveys | ||
| Website and Mobile App Feedback |
Feedback Management (0 vs 2)
| Feature | Nicereply | Qualtrics XM |
|---|---|---|
| Omni-Channel Experience Management | ||
| Voice of Customer |
Integration Features (11 vs 0)
| Feature | Nicereply | Qualtrics XM |
|---|---|---|
| API Access | ||
| Agents Sync | ||
| All Integrations Across All Plans | ||
| CSV Customer Import | ||
| Create Tags in Helpdesk Based on Feedback | ||
| Customer Sync | ||
| HTML Template Support | ||
| No Extra Tickets | ||
| Send Feedback to Helpdesk as Comment | ||
| Slack/Microsoft Teams Integration via Zapier | ||
| Ticket Backlink |
Integrations (0 vs 1)
| Feature | Nicereply | Qualtrics XM |
|---|---|---|
| Seamless Integrations |
Management (0 vs 1)
| Feature | Nicereply | Qualtrics XM |
|---|---|---|
| Location Experience Hub |
Notifications (1 vs 0)
| Feature | Nicereply | Qualtrics XM |
|---|---|---|
| Email Notifications |
Reputation Management (0 vs 1)
| Feature | Nicereply | Qualtrics XM |
|---|---|---|
| Online Reputation Management |
Research (0 vs 4)
| Feature | Nicereply | Qualtrics XM |
|---|---|---|
| Brand and Communication Research | ||
| Product Research | ||
| Strategic Market Research | ||
| User Experience Research |
Security (4 vs 0)
| Feature | Nicereply | Qualtrics XM |
|---|---|---|
| Agents Without Access | ||
| CCPA Certification | ||
| GDPR Compliance | ||
| Multiple Agent Roles |
Segmentation (0 vs 1)
| Feature | Nicereply | Qualtrics XM |
|---|---|---|
| Dynamic Segmentation |
Setup (1 vs 0)
| Feature | Nicereply | Qualtrics XM |
|---|---|---|
| Quick Setup |
Support (3 vs 0)
| Feature | Nicereply | Qualtrics XM |
|---|---|---|
| Dedicated Account Manager | ||
| Free Setup Call | ||
| Help Center |
Survey Customization (13 vs 0)
| Feature | Nicereply | Qualtrics XM |
|---|---|---|
| 10 Stars CSAT Scale | ||
| 2 Thumbs CSAT Scale | ||
| 3 Smileys CSAT Scale | ||
| 5 Stars CSAT Scale | ||
| Code-free Customization | ||
| Color Themes | ||
| Custom Branding | ||
| Custom Survey Domain | ||
| Custom Thank You Page | ||
| Extra Questions | ||
| Mobile-ready Surveys | ||
| Multi-language Support | ||
| Question Wording Customization |
Survey Distribution (4 vs 0)
| Feature | Nicereply | Qualtrics XM |
|---|---|---|
| In-signature Email Surveys | ||
| Post-resolution Email Surveys | ||
| Survey Link URLs | ||
| Website Pop-up Surveys |
Survey Features (3 vs 0)
| Feature | Nicereply | Qualtrics XM |
|---|---|---|
| Instant Ratings | ||
| Oversurveying Protection | ||
| Unlimited Active Surveys |
Survey Type (5 vs 0)
| Feature | Nicereply | Qualtrics XM |
|---|---|---|
| CES 2.0 Surveys | ||
| CSAT Surveys | ||
| NPS Surveys | ||
| eNPS Surveys | ||
| eSAT Surveys |
Talent Acquisition (0 vs 1)
| Feature | Nicereply | Qualtrics XM |
|---|---|---|
| Candidate Experience Management |
Unique Features
Only in Nicereply (68)
Chart Comparison
Company Benchmarks
CSV Export
Customers View
Dashboard
Data Sampling Options
Edit Incorrect Scores
Histograms
Issues View
Leaderboards
Mobile View of Rating Feed
Open Rate and Response Rate Stats
Rating Feed
Reports
Trend Charts
Unlimited Data Storage
Automated Trigger Settings
Automation Rules
30-day Money Back Guarantee
Cancel Anytime
+ 48 more unique features
Only in Qualtrics XM (38)
Automated Recommendations
Customer Care Assist
Customer Experience Intelligence
Frontline Locations Assist
Manager Assist
Contact Center Analytics
Digital Experience Analytics
Employee Retention Analytics
Experience Gap Identification
Sentiment Analysis
Simplified Stats
Text Analytics
Video Feedback Analysis
Automated Actions
Close the Loop at Scale
Agent Coaching
Quality Management and Compliance
Unified Customer and Employee Profile
360 Development
Continuous Employee Listening
+ 18 more unique features
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