Nicereply vs Retently
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Nicereply offers more features (68 vs 8) and fewer integrations (11 vs 16). Starting price: Nicereply at $79/mo vs Retently at Contact Sales. Nicereply has 68 unique features while Retently has 8 unique features, with 0 features in common.
| Nicereply | Retently | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 68 | 8 |
| AI-Powered Features | 0 | 0 |
| Starting Price | $79/mo | Contact Sales |
| Pricing Tiers | 4 | 0 |
| Integrations | 11 | 16 |
| Shared Features | 0 | |
| Shared Integrations | 5 | |
| Data Quality | 95% | 45% |
Feature Comparison by Category
Analytics (16 vs 0)
| Feature | Nicereply | Retently |
|---|---|---|
| CSV Export | ||
| Chart Comparison | ||
| Company Benchmarks | ||
| Customers View | ||
| Dashboard | ||
| Data Sampling Options | ||
| Edit Incorrect Scores | ||
| Histograms | ||
| Issues View | ||
| Leaderboards | ||
| Mobile View of Rating Feed | ||
| Open Rate and Response Rate Stats | ||
| Rating Feed | ||
| Reports | ||
| Trend Charts |
Analytics & Reporting (0 vs 3)
| Feature | Nicereply | Retently |
|---|---|---|
| CX Analytics | ||
| Journey Mapping | ||
| Real-Time Insights |
Automation (2 vs 2)
| Feature | Nicereply | Retently |
|---|---|---|
| Automated Trigger Settings | ||
| Automation Rules | ||
| Feedback Loop | ||
| Flexible Workflows |
Billing (5 vs 0)
| Feature | Nicereply | Retently |
|---|---|---|
| 30-day Money Back Guarantee | ||
| Cancel Anytime | ||
| Change Plan Anytime | ||
| Pay Per Response | ||
| Yearly/Monthly Billing |
Customer Communication (0 vs 1)
| Feature | Nicereply | Retently |
|---|---|---|
| Omnichannel Reach |
Integration (0 vs 1)
| Feature | Nicereply | Retently |
|---|---|---|
| Easy Integration |
Integration Features (11 vs 0)
| Feature | Nicereply | Retently |
|---|---|---|
| API Access | ||
| Agents Sync | ||
| All Integrations Across All Plans | ||
| CSV Customer Import | ||
| Create Tags in Helpdesk Based on Feedback | ||
| Customer Sync | ||
| HTML Template Support | ||
| No Extra Tickets | ||
| Send Feedback to Helpdesk as Comment | ||
| Slack/Microsoft Teams Integration via Zapier | ||
| Ticket Backlink |
Notifications (1 vs 0)
| Feature | Nicereply | Retently |
|---|---|---|
| Email Notifications |
Security (4 vs 0)
| Feature | Nicereply | Retently |
|---|---|---|
| Agents Without Access | ||
| CCPA Certification | ||
| GDPR Compliance | ||
| Multiple Agent Roles |
Setup (1 vs 0)
| Feature | Nicereply | Retently |
|---|---|---|
| Quick Setup |
Support (3 vs 0)
| Feature | Nicereply | Retently |
|---|---|---|
| Dedicated Account Manager | ||
| Free Setup Call | ||
| Help Center |
Survey Customization (13 vs 0)
| Feature | Nicereply | Retently |
|---|---|---|
| 10 Stars CSAT Scale | ||
| 2 Thumbs CSAT Scale | ||
| 3 Smileys CSAT Scale | ||
| 5 Stars CSAT Scale | ||
| Code-free Customization | ||
| Color Themes | ||
| Custom Branding | ||
| Custom Survey Domain | ||
| Custom Thank You Page | ||
| Extra Questions | ||
| Mobile-ready Surveys | ||
| Multi-language Support | ||
| Question Wording Customization |
Survey Distribution (4 vs 0)
| Feature | Nicereply | Retently |
|---|---|---|
| In-signature Email Surveys | ||
| Post-resolution Email Surveys | ||
| Survey Link URLs | ||
| Website Pop-up Surveys |
Survey Features (3 vs 0)
| Feature | Nicereply | Retently |
|---|---|---|
| Instant Ratings | ||
| Oversurveying Protection | ||
| Unlimited Active Surveys |
Survey Management (0 vs 1)
| Feature | Nicereply | Retently |
|---|---|---|
| Smart Surveys |
Survey Type (5 vs 0)
| Feature | Nicereply | Retently |
|---|---|---|
| CES 2.0 Surveys | ||
| CSAT Surveys | ||
| NPS Surveys | ||
| eNPS Surveys | ||
| eSAT Surveys |
Unique Features
Only in Nicereply (68)
Chart Comparison
Company Benchmarks
CSV Export
Customers View
Dashboard
Data Sampling Options
Edit Incorrect Scores
Histograms
Issues View
Leaderboards
Mobile View of Rating Feed
Open Rate and Response Rate Stats
Rating Feed
Reports
Trend Charts
Unlimited Data Storage
Automated Trigger Settings
Automation Rules
30-day Money Back Guarantee
Cancel Anytime
+ 48 more unique features
Only in Retently (8)
CX Analytics
Journey Mapping
Real-Time Insights
Feedback Loop
Flexible Workflows
Omnichannel Reach
Easy Integration
Smart Surveys
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