Mopinion vs Zonka Feedback
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Mopinion offers fewer features (41 vs 72) and fewer integrations (6 vs 25). Starting price: Mopinion at $279/mo vs Zonka Feedback at Contact Sales. Mopinion has 40 unique features while Zonka Feedback has 71 unique features, with 1 features in common.
| Mopinion | Zonka Feedback | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 41 | 72 |
| AI-Powered Features | 2 | 6 |
| Starting Price | $279/mo | Contact Sales |
| Pricing Tiers | 2 | 3 |
| Integrations | 6 | 25 |
| Shared Features | 1 | |
| Shared Integrations | 2 | |
| Data Quality | 80% | 100% |
Feature Comparison by Category
AI & Analytics (2 vs 0)
| Feature | Mopinion | Zonka Feedback |
|---|---|---|
| AI-Powered Text Analytics | ||
| Native Text & Sentiment Analytics |
AI Analytics (0 vs 6)
| Feature | Mopinion | Zonka Feedback |
|---|---|---|
| AI Feedback Intelligence Platform | ||
| AI Impact Analysis | ||
| Ask AI | ||
| Sentiment Analysis | ||
| Thematic Analysis | ||
| Track Entities & Aspects |
Analytics (0 vs 5)
| Feature | Mopinion | Zonka Feedback |
|---|---|---|
| Contact & User Journey Tracking | ||
| Customer Feedback Analytics | ||
| Location & Frontline Analytics | ||
| Product Feedback Analytics | ||
| Support Feedback Analytics |
Automation (1 vs 3)
| Feature | Mopinion | Zonka Feedback |
|---|---|---|
| Automated Alerts and Tags | ||
| CX Automation & Workflows | ||
| Case Management | ||
| Task Management |
CX Metrics (0 vs 3)
| Feature | Mopinion | Zonka Feedback |
|---|---|---|
| CES Survey | ||
| CSAT Survey | ||
| NPS Survey |
Collaboration (0 vs 3)
| Feature | Mopinion | Zonka Feedback |
|---|---|---|
| Collaborative Inbox | ||
| Internal Notes | ||
| Team Collaboration |
Collaboration & Automation (3 vs 0)
| Feature | Mopinion | Zonka Feedback |
|---|---|---|
| Action Management | ||
| Advanced Email Notifications & Routing | ||
| Notification Stream |
Communication (0 vs 2)
| Feature | Mopinion | Zonka Feedback |
|---|---|---|
| Direct Customer Email | ||
| Social Media Sharing |
Compliance & Security (1 vs 0)
| Feature | Mopinion | Zonka Feedback |
|---|---|---|
| Custom Data Processing Agreement (DPA) |
Customization (0 vs 2)
| Feature | Mopinion | Zonka Feedback |
|---|---|---|
| Branding & Themes | ||
| Custom Setup & Taxonomy |
Data Management (0 vs 1)
| Feature | Mopinion | Zonka Feedback |
|---|---|---|
| Historical Data Import |
Design & Branding (4 vs 0)
| Feature | Mopinion | Zonka Feedback |
|---|---|---|
| Advanced Form Design Customisations | ||
| Brand Customization | ||
| Mobile-Optimised Forms | ||
| White Label |
Device Management (0 vs 1)
| Feature | Mopinion | Zonka Feedback |
|---|---|---|
| Remote Device Tracking |
Feedback Collection (10 vs 3)
| Feature | Mopinion | Zonka Feedback |
|---|---|---|
| Complex Question Routing | ||
| Conversational Feedback Forms | ||
| Digital Feedback Capture | ||
| Email Campaign Feedback | ||
| Feedback Across All Channels | ||
| Feedback SDK | ||
| Mobile App Feedback (iOS & Android SDKs) | ||
| Multiple Display Options | ||
| Pre-Capture Data | ||
| Rule-Based Form Triggering | ||
| Survey Builder | ||
| Unlimited Surveys & Feedback | ||
| Website Feedback Collection |
Feedback Management (0 vs 1)
| Feature | Mopinion | Zonka Feedback |
|---|---|---|
| Response Filtering |
Implementation (1 vs 0)
| Feature | Mopinion | Zonka Feedback |
|---|---|---|
| Easy Implementation |
Infrastructure (1 vs 0)
| Feature | Mopinion | Zonka Feedback |
|---|---|---|
| Dedicated Domain |
Integration (0 vs 1)
| Feature | Mopinion | Zonka Feedback |
|---|---|---|
| API Access & Webhooks |
Integration & Data (1 vs 0)
| Feature | Mopinion | Zonka Feedback |
|---|---|---|
| Full API Access |
Integrations (1 vs 0)
| Feature | Mopinion | Zonka Feedback |
|---|---|---|
| Webhooks & Integrations |
Localization (1 vs 0)
| Feature | Mopinion | Zonka Feedback |
|---|---|---|
| Feedback Form Translations |
Notifications (0 vs 1)
| Feature | Mopinion | Zonka Feedback |
|---|---|---|
| Real-time Alerts & Digest Emails |
Onboarding & Support (1 vs 0)
| Feature | Mopinion | Zonka Feedback |
|---|---|---|
| Personal Onboarding |
Organization (0 vs 1)
| Feature | Mopinion | Zonka Feedback |
|---|---|---|
| Multi-Location Management |
Reporting (0 vs 11)
| Feature | Mopinion | Zonka Feedback |
|---|---|---|
| Activity History Tracking | ||
| CSV Export | ||
| Comparative Reports | ||
| Drill Down & Advanced Filters | ||
| Location & Agent Reports | ||
| NPS, CSAT & CES Analysis | ||
| Real-time Reports & Analytics | ||
| Report Scheduling & Export | ||
| Role-based Dashboards | ||
| Trend Analysis | ||
| Word Analysis |
Reporting & Analysis (5 vs 0)
| Feature | Mopinion | Zonka Feedback |
|---|---|---|
| Cross Tabbing and Filtering | ||
| Customizable Dashboard Grid | ||
| Multi-Touchpoint Dashboard | ||
| Real-Time Analysis | ||
| Seamless Data Exploration |
Reputation Management (0 vs 1)
| Feature | Mopinion | Zonka Feedback |
|---|---|---|
| Online Reputation Management |
Research Metrics (4 vs 0)
| Feature | Mopinion | Zonka Feedback |
|---|---|---|
| Customer Effort Score (CES) | ||
| Customer Satisfaction (CSAT) Forms | ||
| Goal Completion Rate | ||
| Net Promoter Score (NPS) |
Security (0 vs 3)
| Feature | Mopinion | Zonka Feedback |
|---|---|---|
| Data Hosting & Localization | ||
| Data Security & Compliance | ||
| SSO & Access Control |
Security & Authentication (1 vs 0)
| Feature | Mopinion | Zonka Feedback |
|---|---|---|
| Single Sign-On (SSO) |
Support (1 vs 0)
| Feature | Mopinion | Zonka Feedback |
|---|---|---|
| Dedicated Support |
Survey Distribution (0 vs 8)
| Feature | Mopinion | Zonka Feedback |
|---|---|---|
| Email Survey Distribution | ||
| Kiosk Surveys | ||
| Offline Surveys | ||
| QR Code Generation | ||
| SMS Survey Distribution | ||
| Website Surveys | ||
| WhatsApp Surveys | ||
| iPad & Android Surveys |
Survey Management (0 vs 16)
| Feature | Mopinion | Zonka Feedback |
|---|---|---|
| 30+ Question Types | ||
| Advanced Targeting & Throttling | ||
| Answer Piping & Custom Variables | ||
| Campaign Management | ||
| Contact Management | ||
| Custom Variables | ||
| Customize Intro & Thank You Screens | ||
| Multilingual Surveys | ||
| Preset Start & End Time | ||
| Professional Templates | ||
| Redirect after Completion | ||
| Respondent Tracking | ||
| Skip Logic & Question Branching | ||
| Survey Builder | ||
| Survey Software |
Training & Support (1 vs 0)
| Feature | Mopinion | Zonka Feedback |
|---|---|---|
| Bespoke Training Services |
User Management (2 vs 0)
| Feature | Mopinion | Zonka Feedback |
|---|---|---|
| Roles & Rights Management | ||
| Unlimited Users & Access Groups |
Unique Features
Only in Mopinion (40)
AI-Powered Text Analytics
Native Text & Sentiment Analytics
Automated Alerts and Tags
Action Management
Advanced Email Notifications & Routing
Notification Stream
Custom Data Processing Agreement (DPA)
Advanced Form Design Customisations
Brand Customization
Mobile-Optimised Forms
White Label
Complex Question Routing
Conversational Feedback Forms
Email Campaign Feedback
Feedback Across All Channels
Mobile App Feedback (iOS & Android SDKs)
Multiple Display Options
Rule-Based Form Triggering
Unlimited Surveys & Feedback
Website Feedback Collection
+ 20 more unique features
Only in Zonka Feedback (71)
AI Feedback Intelligence Platform
AI Impact Analysis
Ask AI
Sentiment Analysis
Thematic Analysis
Track Entities & Aspects
Contact & User Journey Tracking
Customer Feedback Analytics
Location & Frontline Analytics
Product Feedback Analytics
Support Feedback Analytics
Case Management
CX Automation & Workflows
Task Management
Collaborative Inbox
Internal Notes
Team Collaboration
Direct Customer Email
Social Media Sharing
Branding & Themes
+ 51 more unique features
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