Mopinion vs Retently
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Mopinion offers fewer features (41 vs 57) and fewer integrations (6 vs 19). Starting price: Mopinion at $279/mo vs Retently at $49/mo. Mopinion has 41 unique features while Retently has 57 unique features, with 0 features in common.
| Mopinion | Retently | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 41 | 57 |
| AI-Powered Features | 2 | 3 |
| Starting Price | $279/mo | $49/mo |
| Pricing Tiers | 2 | 3 |
| Integrations | 6 | 19 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 80% | 95% |
Feature Comparison by Category
AI & Analytics (2 vs 0)
| Feature | Mopinion | Retently |
|---|---|---|
| AI-Powered Text Analytics | ||
| Native Text & Sentiment Analytics |
Analytics & Reporting (0 vs 13)
| Feature | Mopinion | Retently |
|---|---|---|
| AI-Powered Feedback Classification & Topic Analytics | ||
| AI-Powered Sentiment Analysis | ||
| AI-Powered Text Analysis | ||
| Account-Level Exportable Scores | ||
| Advanced Reporting, Trends, and Benchmarking | ||
| Audience and Feedback Segmentation | ||
| CX Analytics | ||
| Feedback Analytics | ||
| Journey Mapping | ||
| NPS Benchmarks | ||
| Real-Time Insights | ||
| Trend Groups | ||
| Trends in Group |
Automation (1 vs 7)
| Feature | Mopinion | Retently |
|---|---|---|
| Automated Alerts and Tags | ||
| Automated Email Follow-Ups | ||
| Automated Recurring Surveys | ||
| Feedback Loop | ||
| Flexible Workflows | ||
| Page Redirect | ||
| Survey Reminders | ||
| Webhook Events |
Collaboration & Automation (3 vs 0)
| Feature | Mopinion | Retently |
|---|---|---|
| Action Management | ||
| Advanced Email Notifications & Routing | ||
| Notification Stream |
Compliance & Security (1 vs 0)
| Feature | Mopinion | Retently |
|---|---|---|
| Custom Data Processing Agreement (DPA) |
Data Management (0 vs 5)
| Feature | Mopinion | Retently |
|---|---|---|
| Antivirus Detection | ||
| Data Export | ||
| Data Residency | ||
| Email Addresses Cleanup | ||
| Outbox Data Retention |
Design & Branding (4 vs 0)
| Feature | Mopinion | Retently |
|---|---|---|
| Advanced Form Design Customisations | ||
| Brand Customization | ||
| Mobile-Optimised Forms | ||
| White Label |
Feedback Collection (10 vs 0)
| Feature | Mopinion | Retently |
|---|---|---|
| Complex Question Routing | ||
| Conversational Feedback Forms | ||
| Email Campaign Feedback | ||
| Feedback Across All Channels | ||
| Mobile App Feedback (iOS & Android SDKs) | ||
| Multiple Display Options | ||
| Rule-Based Form Triggering | ||
| Survey Builder | ||
| Unlimited Surveys & Feedback | ||
| Website Feedback Collection |
Feedback Management (0 vs 2)
| Feature | Mopinion | Retently |
|---|---|---|
| Feedback Import | ||
| Feedback Management |
Implementation (1 vs 1)
| Feature | Mopinion | Retently |
|---|---|---|
| Data Migration Concierge | ||
| Easy Implementation |
Infrastructure (1 vs 0)
| Feature | Mopinion | Retently |
|---|---|---|
| Dedicated Domain |
Integration (0 vs 1)
| Feature | Mopinion | Retently |
|---|---|---|
| REST API |
Integration & Data (1 vs 0)
| Feature | Mopinion | Retently |
|---|---|---|
| Full API Access |
Integrations (1 vs 0)
| Feature | Mopinion | Retently |
|---|---|---|
| Webhooks & Integrations |
Localization (1 vs 0)
| Feature | Mopinion | Retently |
|---|---|---|
| Feedback Form Translations |
Notifications (0 vs 1)
| Feature | Mopinion | Retently |
|---|---|---|
| Email & Slack Alerts |
Onboarding & Support (1 vs 0)
| Feature | Mopinion | Retently |
|---|---|---|
| Personal Onboarding |
Reporting & Analysis (5 vs 0)
| Feature | Mopinion | Retently |
|---|---|---|
| Cross Tabbing and Filtering | ||
| Customizable Dashboard Grid | ||
| Multi-Touchpoint Dashboard | ||
| Real-Time Analysis | ||
| Seamless Data Exploration |
Research Metrics (4 vs 0)
| Feature | Mopinion | Retently |
|---|---|---|
| Customer Effort Score (CES) | ||
| Customer Satisfaction (CSAT) Forms | ||
| Goal Completion Rate | ||
| Net Promoter Score (NPS) |
Security & Authentication (1 vs 0)
| Feature | Mopinion | Retently |
|---|---|---|
| Single Sign-On (SSO) |
Support (1 vs 0)
| Feature | Mopinion | Retently |
|---|---|---|
| Dedicated Support |
Survey Channels (0 vs 7)
| Feature | Mopinion | Retently |
|---|---|---|
| Email Surveys | ||
| Embed Survey | ||
| In-App Surveys | ||
| Kiosk Surveys | ||
| Link Surveys | ||
| Omnichannel Reach | ||
| SMS Surveys |
Survey Customization (0 vs 6)
| Feature | Mopinion | Retently |
|---|---|---|
| Custom FROM Domain | ||
| Custom Survey Design | ||
| Multi-Language Survey Templates | ||
| No Retently Branding | ||
| Survey Branding & Personalization | ||
| Template Merge Fields |
Survey Management (0 vs 9)
| Feature | Mopinion | Retently |
|---|---|---|
| Customer Lifecycle Surveys | ||
| Question Routing | ||
| Smart Surveys | ||
| Survey Delay | ||
| Survey Outbox | ||
| Survey Queue | ||
| Survey Sampling | ||
| Survey Throttling | ||
| Transactional Surveys |
Survey Optimization (0 vs 1)
| Feature | Mopinion | Retently |
|---|---|---|
| A/B Testing |
Survey Types (0 vs 4)
| Feature | Mopinion | Retently |
|---|---|---|
| Anonymous Employee Surveys | ||
| CES Surveys | ||
| CSAT Surveys | ||
| NPS Surveys |
Training & Support (1 vs 0)
| Feature | Mopinion | Retently |
|---|---|---|
| Bespoke Training Services |
User Management (2 vs 0)
| Feature | Mopinion | Retently |
|---|---|---|
| Roles & Rights Management | ||
| Unlimited Users & Access Groups |
Unique Features
Only in Mopinion (41)
AI-Powered Text Analytics
Native Text & Sentiment Analytics
Automated Alerts and Tags
Action Management
Advanced Email Notifications & Routing
Notification Stream
Custom Data Processing Agreement (DPA)
Advanced Form Design Customisations
Brand Customization
Mobile-Optimised Forms
White Label
Complex Question Routing
Conversational Feedback Forms
Email Campaign Feedback
Feedback Across All Channels
Mobile App Feedback (iOS & Android SDKs)
Multiple Display Options
Rule-Based Form Triggering
Survey Builder
Unlimited Surveys & Feedback
+ 21 more unique features
Only in Retently (57)
Account-Level Exportable Scores
Advanced Reporting, Trends, and Benchmarking
AI-Powered Feedback Classification & Topic Analytics
AI-Powered Sentiment Analysis
AI-Powered Text Analysis
Audience and Feedback Segmentation
CX Analytics
Feedback Analytics
Journey Mapping
NPS Benchmarks
Real-Time Insights
Trend Groups
Trends in Group
Automated Email Follow-Ups
Automated Recurring Surveys
Feedback Loop
Flexible Workflows
Page Redirect
Survey Reminders
Webhook Events
+ 37 more unique features
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