Mopinion vs Qualtrics XM
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Mopinion offers more features (41 vs 38) and more integrations (6 vs 0). Starting price: Mopinion at $279/mo vs Qualtrics XM at Contact Sales. Mopinion has 41 unique features while Qualtrics XM has 38 unique features, with 0 features in common.
| Mopinion | Qualtrics XM | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 41 | 38 |
| AI-Powered Features | 2 | 16 |
| Starting Price | $279/mo | Contact Sales |
| Pricing Tiers | 2 | 3 |
| Integrations | 6 | 0 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 70% |
Feature Comparison by Category
AI (0 vs 5)
| Feature | Mopinion | Qualtrics XM |
|---|---|---|
| Automated Recommendations | ||
| Customer Care Assist | ||
| Customer Experience Intelligence | ||
| Frontline Locations Assist | ||
| Manager Assist |
AI & Analytics (2 vs 0)
| Feature | Mopinion | Qualtrics XM |
|---|---|---|
| AI-Powered Text Analytics | ||
| Native Text & Sentiment Analytics |
Analytics (0 vs 8)
| Feature | Mopinion | Qualtrics XM |
|---|---|---|
| Contact Center Analytics | ||
| Digital Experience Analytics | ||
| Employee Retention Analytics | ||
| Experience Gap Identification | ||
| Sentiment Analysis | ||
| Simplified Stats | ||
| Text Analytics | ||
| Video Feedback Analysis |
Automation (1 vs 2)
| Feature | Mopinion | Qualtrics XM |
|---|---|---|
| Automated Actions | ||
| Automated Alerts and Tags | ||
| Close the Loop at Scale |
Coaching (0 vs 1)
| Feature | Mopinion | Qualtrics XM |
|---|---|---|
| Agent Coaching |
Collaboration & Automation (3 vs 0)
| Feature | Mopinion | Qualtrics XM |
|---|---|---|
| Action Management | ||
| Advanced Email Notifications & Routing | ||
| Notification Stream |
Compliance (0 vs 1)
| Feature | Mopinion | Qualtrics XM |
|---|---|---|
| Quality Management and Compliance |
Compliance & Security (1 vs 0)
| Feature | Mopinion | Qualtrics XM |
|---|---|---|
| Custom Data Processing Agreement (DPA) |
Data Management (0 vs 1)
| Feature | Mopinion | Qualtrics XM |
|---|---|---|
| Unified Customer and Employee Profile |
Design & Branding (4 vs 0)
| Feature | Mopinion | Qualtrics XM |
|---|---|---|
| Advanced Form Design Customisations | ||
| Brand Customization | ||
| Mobile-Optimised Forms | ||
| White Label |
Employee Development (0 vs 1)
| Feature | Mopinion | Qualtrics XM |
|---|---|---|
| 360 Development |
Employee Experience (0 vs 5)
| Feature | Mopinion | Qualtrics XM |
|---|---|---|
| Continuous Employee Listening | ||
| Employee Engagement | ||
| Employee Onboarding & Exit | ||
| Employee Pulse | ||
| Employee Research |
Feedback Collection (10 vs 3)
| Feature | Mopinion | Qualtrics XM |
|---|---|---|
| Complex Question Routing | ||
| Conversational Feedback | ||
| Conversational Feedback Forms | ||
| Email Campaign Feedback | ||
| Feedback Across All Channels | ||
| Mobile App Feedback (iOS & Android SDKs) | ||
| Multiple Display Options | ||
| Rule-Based Form Triggering | ||
| Survey Builder | ||
| Surveys | ||
| Unlimited Surveys & Feedback | ||
| Website Feedback Collection | ||
| Website and Mobile App Feedback |
Feedback Management (0 vs 2)
| Feature | Mopinion | Qualtrics XM |
|---|---|---|
| Omni-Channel Experience Management | ||
| Voice of Customer |
Implementation (1 vs 0)
| Feature | Mopinion | Qualtrics XM |
|---|---|---|
| Easy Implementation |
Infrastructure (1 vs 0)
| Feature | Mopinion | Qualtrics XM |
|---|---|---|
| Dedicated Domain |
Integration & Data (1 vs 0)
| Feature | Mopinion | Qualtrics XM |
|---|---|---|
| Full API Access |
Integrations (1 vs 1)
| Feature | Mopinion | Qualtrics XM |
|---|---|---|
| Seamless Integrations | ||
| Webhooks & Integrations |
Localization (1 vs 0)
| Feature | Mopinion | Qualtrics XM |
|---|---|---|
| Feedback Form Translations |
Management (0 vs 1)
| Feature | Mopinion | Qualtrics XM |
|---|---|---|
| Location Experience Hub |
Onboarding & Support (1 vs 0)
| Feature | Mopinion | Qualtrics XM |
|---|---|---|
| Personal Onboarding |
Reporting & Analysis (5 vs 0)
| Feature | Mopinion | Qualtrics XM |
|---|---|---|
| Cross Tabbing and Filtering | ||
| Customizable Dashboard Grid | ||
| Multi-Touchpoint Dashboard | ||
| Real-Time Analysis | ||
| Seamless Data Exploration |
Reputation Management (0 vs 1)
| Feature | Mopinion | Qualtrics XM |
|---|---|---|
| Online Reputation Management |
Research (0 vs 4)
| Feature | Mopinion | Qualtrics XM |
|---|---|---|
| Brand and Communication Research | ||
| Product Research | ||
| Strategic Market Research | ||
| User Experience Research |
Research Metrics (4 vs 0)
| Feature | Mopinion | Qualtrics XM |
|---|---|---|
| Customer Effort Score (CES) | ||
| Customer Satisfaction (CSAT) Forms | ||
| Goal Completion Rate | ||
| Net Promoter Score (NPS) |
Security & Authentication (1 vs 0)
| Feature | Mopinion | Qualtrics XM |
|---|---|---|
| Single Sign-On (SSO) |
Segmentation (0 vs 1)
| Feature | Mopinion | Qualtrics XM |
|---|---|---|
| Dynamic Segmentation |
Support (1 vs 0)
| Feature | Mopinion | Qualtrics XM |
|---|---|---|
| Dedicated Support |
Talent Acquisition (0 vs 1)
| Feature | Mopinion | Qualtrics XM |
|---|---|---|
| Candidate Experience Management |
Training & Support (1 vs 0)
| Feature | Mopinion | Qualtrics XM |
|---|---|---|
| Bespoke Training Services |
User Management (2 vs 0)
| Feature | Mopinion | Qualtrics XM |
|---|---|---|
| Roles & Rights Management | ||
| Unlimited Users & Access Groups |
Unique Features
Only in Mopinion (41)
AI-Powered Text Analytics
Native Text & Sentiment Analytics
Automated Alerts and Tags
Action Management
Advanced Email Notifications & Routing
Notification Stream
Custom Data Processing Agreement (DPA)
Advanced Form Design Customisations
Brand Customization
Mobile-Optimised Forms
White Label
Complex Question Routing
Conversational Feedback Forms
Email Campaign Feedback
Feedback Across All Channels
Mobile App Feedback (iOS & Android SDKs)
Multiple Display Options
Rule-Based Form Triggering
Survey Builder
Unlimited Surveys & Feedback
+ 21 more unique features
Only in Qualtrics XM (38)
Automated Recommendations
Customer Care Assist
Customer Experience Intelligence
Frontline Locations Assist
Manager Assist
Contact Center Analytics
Digital Experience Analytics
Employee Retention Analytics
Experience Gap Identification
Sentiment Analysis
Simplified Stats
Text Analytics
Video Feedback Analysis
Automated Actions
Close the Loop at Scale
Agent Coaching
Quality Management and Compliance
Unified Customer and Employee Profile
360 Development
Continuous Employee Listening
+ 18 more unique features
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