JustCall vs Trustpilot Business
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
JustCall offers more features (100 vs 52) and more integrations (15 vs 5). Starting price: JustCall at $29/mo vs Trustpilot Business at $339/mo. JustCall has 100 unique features while Trustpilot Business has 52 unique features, with 0 features in common.
| JustCall | Trustpilot Business | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 100 | 52 |
| AI-Powered Features | 30 | 2 |
| Starting Price | $29/mo | $339/mo |
| Pricing Tiers | 13 | 5 |
| Integrations | 15 | 5 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 95% | 90% |
Feature Comparison by Category
AI (25 vs 2)
| Feature | JustCall | Trustpilot Business |
|---|---|---|
| AI Actions | ||
| AI Receptionist | ||
| AI SDR | ||
| AI Voice Agent | ||
| AI-Assisted Review Responses | ||
| AI-Powered Objection Handling | ||
| AI-Powered Script Compliance | ||
| Agent Assist | ||
| Assign Disposition Codes | ||
| Automatic Call Scoring | ||
| Call Transcription | ||
| Collect Data | ||
| Conversation Intelligence | ||
| Knowledge Base | ||
| Live Call Transcription |
Admin & Management (6 vs 0)
| Feature | JustCall | Trustpilot Business |
|---|---|---|
| Advanced Roles & Permissions | ||
| Agent Availability Tracking | ||
| Assign Phone Numbers | ||
| Business Hours | ||
| Number Health | ||
| Share Phone Number |
Admin & Security (0 vs 1)
| Feature | JustCall | Trustpilot Business |
|---|---|---|
| Single Sign-On (SSO) |
Analytics (2 vs 0)
| Feature | JustCall | Trustpilot Business |
|---|---|---|
| Automated Insights | ||
| Moment Analysis |
Analytics & Reporting (0 vs 13)
| Feature | JustCall | Trustpilot Business |
|---|---|---|
| Analytics Explorer | ||
| Enhanced Insights | ||
| Invitation Conversion Dashboard | ||
| Market Insights | ||
| My Competitors | ||
| Reply Data | ||
| Search Engagement Reports | ||
| Service Reviews Analytics | ||
| Topics Reports with Sentiment Analysis | ||
| TrustScore | ||
| TrustScore Forecast | ||
| Trustpilot Data Solutions | ||
| Visitor Insights |
Apps (1 vs 0)
| Feature | JustCall | Trustpilot Business |
|---|---|---|
| Mobile and Desktop Apps |
Automation (1 vs 3)
| Feature | JustCall | Trustpilot Business |
|---|---|---|
| Automated Feedback Service (AFS) | ||
| Automated Monthly Invitations | ||
| Review Collection | ||
| SMS Bots |
Compliance & Quality (1 vs 0)
| Feature | JustCall | Trustpilot Business |
|---|---|---|
| Call Recording |
Customization (0 vs 4)
| Feature | JustCall | Trustpilot Business |
|---|---|---|
| Brand-boosting Customization | ||
| Customizable Reminder Emails | ||
| Customizable Review Invitation Email Templates | ||
| Trustpilot Profile Page Customizations |
Data Management (0 vs 1)
| Feature | JustCall | Trustpilot Business |
|---|---|---|
| Export Service Reviews |
Developer Tools (1 vs 0)
| Feature | JustCall | Trustpilot Business |
|---|---|---|
| APIs and Webhooks |
Feedback & Quality (1 vs 0)
| Feature | JustCall | Trustpilot Business |
|---|---|---|
| Post-Call Survey |
Feedback Management (0 vs 3)
| Feature | JustCall | Trustpilot Business |
|---|---|---|
| Reply to Reviews | ||
| Review Follow-up Questions | ||
| Review Tagging and Filtering |
Inbound Management (3 vs 0)
| Feature | JustCall | Trustpilot Business |
|---|---|---|
| Inbound Contact Center | ||
| Intelligent Call Routing | ||
| Queue Callback |
Integration (0 vs 5)
| Feature | JustCall | Trustpilot Business |
|---|---|---|
| Connect API | ||
| Google Store Ratings | ||
| Integrations for Replying to Reviews | ||
| Integrations for Review Invitations | ||
| Salesforce Integration |
Integrations (7 vs 0)
| Feature | JustCall | Trustpilot Business |
|---|---|---|
| CRM Integration | ||
| CRM Logging | ||
| Chrome Extension | ||
| Integration Support | ||
| SMS Integrations | ||
| Salesforce CTI Integration | ||
| Website Click-to-Call |
Marketing (0 vs 12)
| Feature | JustCall | Trustpilot Business |
|---|---|---|
| Asset Builder | ||
| Customizable Assets | ||
| Downloadable Trustpilot Assets | ||
| Email Signature and Newsletter TrustBox | ||
| Flex Widget with Review Highlights | ||
| Flex Widget with TrustScore | ||
| Image and Video Generators | ||
| Marketing Widgets | ||
| Promotions for Trustpilot Profile Page | ||
| Review Spotlight | ||
| Testimonial TrustBox Widgets | ||
| TrustBox Widgets for Website |
Messaging (11 vs 0)
| Feature | JustCall | Trustpilot Business |
|---|---|---|
| Bulk SMS | ||
| Group Texting | ||
| JustCall Email | ||
| MMS | ||
| SMS | ||
| SMS & MMS Inbox | ||
| SMS Campaigns | ||
| SMS Segments | ||
| SMS Workflows | ||
| Schedule SMS/MMS | ||
| WhatsApp Inbox |
Moderation (0 vs 2)
| Feature | JustCall | Trustpilot Business |
|---|---|---|
| Automated Fraud Detection | ||
| Flag Suspicious Reviews |
Monitoring (1 vs 0)
| Feature | JustCall | Trustpilot Business |
|---|---|---|
| Live Call Monitoring |
Organization (4 vs 0)
| Feature | JustCall | Trustpilot Business |
|---|---|---|
| Call Disposition | ||
| Call Notes | ||
| Call Tagging | ||
| Filter Calls & Recordings |
Outbound Sales (6 vs 0)
| Feature | JustCall | Trustpilot Business |
|---|---|---|
| Auto Dialer | ||
| Dynamic Dialer | ||
| Outbound Call Center | ||
| Power Dialer | ||
| Predictive Dialer | ||
| Sales Dialer |
Quality Management (1 vs 0)
| Feature | JustCall | Trustpilot Business |
|---|---|---|
| Manual & Automatic Call Scoring |
Reporting & Analytics (5 vs 0)
| Feature | JustCall | Trustpilot Business |
|---|---|---|
| Advanced Analytics | ||
| Agent Analytics | ||
| Call Analytics | ||
| SMS Analytics | ||
| Team Analytics |
Review Management (0 vs 2)
| Feature | JustCall | Trustpilot Business |
|---|---|---|
| Location Reviews | ||
| Product Reviews |
SEO (0 vs 1)
| Feature | JustCall | Trustpilot Business |
|---|---|---|
| Review SEO |
Safety & Security (1 vs 0)
| Feature | JustCall | Trustpilot Business |
|---|---|---|
| DND/Blacklist Calls |
Scheduling (1 vs 0)
| Feature | JustCall | Trustpilot Business |
|---|---|---|
| Appointment Scheduling |
Security (1 vs 0)
| Feature | JustCall | Trustpilot Business |
|---|---|---|
| Secured Line |
Support (0 vs 3)
| Feature | JustCall | Trustpilot Business |
|---|---|---|
| Dedicated Customer Success Manager | ||
| Expert Implementation and Strategic Support | ||
| Live Chat Support |
Training & Coaching (2 vs 0)
| Feature | JustCall | Trustpilot Business |
|---|---|---|
| AI Coaching | ||
| Coaching Comments |
Voice (18 vs 0)
| Feature | JustCall | Trustpilot Business |
|---|---|---|
| Answering Service | ||
| Automated Call Distribution | ||
| Business Phone System | ||
| Call Forwarding | ||
| Caller ID Masking | ||
| Custom Greetings | ||
| Custom Numbers | ||
| IVR (Call Menu) | ||
| International Numbers | ||
| Local Numbers | ||
| Offline Calls | ||
| Port Existing Numbers | ||
| Ring on Speakers | ||
| Toll-Free Number | ||
| Virtual Phone Answering |
Workflow (1 vs 0)
| Feature | JustCall | Trustpilot Business |
|---|---|---|
| Call Wrap-Up Time |
Unique Features
Only in JustCall (100)
Advanced Roles & Permissions
Agent Availability Tracking
Assign Phone Numbers
Business Hours
Number Health
Share Phone Number
Agent Assist
AI Actions
AI Receptionist
AI SDR
AI Voice Agent
AI-Powered Objection Handling
AI-Powered Script Compliance
Assign Disposition Codes
Automatic Call Scoring
Call Transcription
Collect Data
Conversation Intelligence
Knowledge Base
Live Call Transcription
+ 80 more unique features
Only in Trustpilot Business (52)
Single Sign-On (SSO)
AI-Assisted Review Responses
Review Highlights
Analytics Explorer
Enhanced Insights
Invitation Conversion Dashboard
Market Insights
My Competitors
Reply Data
Search Engagement Reports
Service Reviews Analytics
Topics Reports with Sentiment Analysis
Trustpilot Data Solutions
TrustScore
TrustScore Forecast
Visitor Insights
Automated Feedback Service (AFS)
Automated Monthly Invitations
Review Collection
Brand-boosting Customization
+ 32 more unique features
View JustCall details View Trustpilot Business details JustCall alternatives Trustpilot Business alternatives
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