JustCall vs Sprinklr
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
JustCall offers more features (100 vs 47) and more integrations (15 vs 0). Starting price: JustCall at $29/mo vs Sprinklr at Contact Sales. JustCall has 99 unique features while Sprinklr has 46 unique features, with 1 features in common.
| JustCall | Sprinklr | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 100 | 47 |
| AI-Powered Features | 30 | 17 |
| Starting Price | $29/mo | Contact Sales |
| Pricing Tiers | 13 | 0 |
| Integrations | 15 | 0 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 50% |
Feature Comparison by Category
AI (25 vs 4)
| Feature | JustCall | Sprinklr |
|---|---|---|
| AI Actions | ||
| AI Agent Platform | ||
| AI Receptionist | ||
| AI SDR | ||
| AI Voice Agent | ||
| AI+ Studio | ||
| AI-Powered Objection Handling | ||
| AI-Powered Script Compliance | ||
| Agent Assist | ||
| Agent Copilot | ||
| Assign Disposition Codes | ||
| Automatic Call Scoring | ||
| Call Transcription | ||
| Collect Data | ||
| Conversation Intelligence |
Admin & Management (6 vs 0)
| Feature | JustCall | Sprinklr |
|---|---|---|
| Advanced Roles & Permissions | ||
| Agent Availability Tracking | ||
| Assign Phone Numbers | ||
| Business Hours | ||
| Number Health | ||
| Share Phone Number |
Advertising (0 vs 1)
| Feature | JustCall | Sprinklr |
|---|---|---|
| Social Advertising |
Agent Tools (0 vs 1)
| Feature | JustCall | Sprinklr |
|---|---|---|
| Unified Agent Desktop |
Analytics (2 vs 3)
| Feature | JustCall | Sprinklr |
|---|---|---|
| Automated Insights | ||
| Conversational Analytics | ||
| Marketing Analytics | ||
| Moment Analysis | ||
| Reporting and Analytics |
Apps (1 vs 0)
| Feature | JustCall | Sprinklr |
|---|---|---|
| Mobile and Desktop Apps |
Automation (1 vs 1)
| Feature | JustCall | Sprinklr |
|---|---|---|
| Guided Workflows | ||
| SMS Bots |
Commerce (0 vs 1)
| Feature | JustCall | Sprinklr |
|---|---|---|
| Conversational Commerce |
Community (0 vs 1)
| Feature | JustCall | Sprinklr |
|---|---|---|
| Community Software |
Compliance & Quality (1 vs 0)
| Feature | JustCall | Sprinklr |
|---|---|---|
| Call Recording |
Contact Center (0 vs 3)
| Feature | JustCall | Sprinklr |
|---|---|---|
| Inbound Contact Center | ||
| Outbound Contact Center | ||
| Sprinklr VoiceConnect |
Content Management (0 vs 1)
| Feature | JustCall | Sprinklr |
|---|---|---|
| Content Lifecycle Management |
Data Management (0 vs 1)
| Feature | JustCall | Sprinklr |
|---|---|---|
| Active Data Retention |
Developer Tools (1 vs 0)
| Feature | JustCall | Sprinklr |
|---|---|---|
| APIs and Webhooks |
Development (0 vs 2)
| Feature | JustCall | Sprinklr |
|---|---|---|
| APIs | ||
| Sandbox |
Feedback (0 vs 1)
| Feature | JustCall | Sprinklr |
|---|---|---|
| Customer Feedback Management |
Feedback & Quality (1 vs 0)
| Feature | JustCall | Sprinklr |
|---|---|---|
| Post-Call Survey |
IVR (0 vs 1)
| Feature | JustCall | Sprinklr |
|---|---|---|
| Conversational IVR |
Inbound Management (3 vs 0)
| Feature | JustCall | Sprinklr |
|---|---|---|
| Inbound Contact Center | ||
| Intelligent Call Routing | ||
| Queue Callback |
Insights (0 vs 5)
| Feature | JustCall | Sprinklr |
|---|---|---|
| Competitive Insights and Benchmarking | ||
| Location Insights | ||
| Product Insights | ||
| Social Listening | ||
| Visual Insights |
Integration (0 vs 1)
| Feature | JustCall | Sprinklr |
|---|---|---|
| Integrations |
Integrations (7 vs 0)
| Feature | JustCall | Sprinklr |
|---|---|---|
| CRM Integration | ||
| CRM Logging | ||
| Chrome Extension | ||
| Integration Support | ||
| SMS Integrations | ||
| Salesforce CTI Integration | ||
| Website Click-to-Call |
Intelligence (0 vs 1)
| Feature | JustCall | Sprinklr |
|---|---|---|
| Contact Center Intelligence |
Knowledge Management (0 vs 1)
| Feature | JustCall | Sprinklr |
|---|---|---|
| Knowledge Base Platform |
Management (0 vs 4)
| Feature | JustCall | Sprinklr |
|---|---|---|
| Quality Management | ||
| Service Command Center | ||
| Supervisor Console | ||
| Workforce Management |
Marketing (0 vs 4)
| Feature | JustCall | Sprinklr |
|---|---|---|
| Content Marketing and Campaign Planning | ||
| Employee Advocacy | ||
| Outbound Campaign Management | ||
| Social Marketing for Distributed Teams |
Messaging (11 vs 0)
| Feature | JustCall | Sprinklr |
|---|---|---|
| Bulk SMS | ||
| Group Texting | ||
| JustCall Email | ||
| MMS | ||
| SMS | ||
| SMS & MMS Inbox | ||
| SMS Campaigns | ||
| SMS Segments | ||
| SMS Workflows | ||
| Schedule SMS/MMS | ||
| WhatsApp Inbox |
Moderation (0 vs 1)
| Feature | JustCall | Sprinklr |
|---|---|---|
| Ad Comment Moderation |
Monitoring (1 vs 0)
| Feature | JustCall | Sprinklr |
|---|---|---|
| Live Call Monitoring |
Organization (4 vs 0)
| Feature | JustCall | Sprinklr |
|---|---|---|
| Call Disposition | ||
| Call Notes | ||
| Call Tagging | ||
| Filter Calls & Recordings |
Outbound Sales (6 vs 0)
| Feature | JustCall | Sprinklr |
|---|---|---|
| Auto Dialer | ||
| Dynamic Dialer | ||
| Outbound Call Center | ||
| Power Dialer | ||
| Predictive Dialer | ||
| Sales Dialer |
Quality Management (1 vs 0)
| Feature | JustCall | Sprinklr |
|---|---|---|
| Manual & Automatic Call Scoring |
Reporting & Analytics (5 vs 0)
| Feature | JustCall | Sprinklr |
|---|---|---|
| Advanced Analytics | ||
| Agent Analytics | ||
| Call Analytics | ||
| SMS Analytics | ||
| Team Analytics |
Routing (0 vs 1)
| Feature | JustCall | Sprinklr |
|---|---|---|
| Omnichannel Routing |
Safety & Security (1 vs 0)
| Feature | JustCall | Sprinklr |
|---|---|---|
| DND/Blacklist Calls |
Scheduling (1 vs 0)
| Feature | JustCall | Sprinklr |
|---|---|---|
| Appointment Scheduling |
Security (1 vs 1)
| Feature | JustCall | Sprinklr |
|---|---|---|
| Secured Line | ||
| Security |
Service (0 vs 4)
| Feature | JustCall | Sprinklr |
|---|---|---|
| Customer Self-Service | ||
| Digital Customer Service | ||
| Live Chat Support | ||
| Social Customer Service |
Social Media (0 vs 2)
| Feature | JustCall | Sprinklr |
|---|---|---|
| Social Media Management | ||
| Social Publishing and Engagement |
Surveys (0 vs 1)
| Feature | JustCall | Sprinklr |
|---|---|---|
| Omnichannel Surveys |
Training & Coaching (2 vs 0)
| Feature | JustCall | Sprinklr |
|---|---|---|
| AI Coaching | ||
| Coaching Comments |
Voice (18 vs 0)
| Feature | JustCall | Sprinklr |
|---|---|---|
| Answering Service | ||
| Automated Call Distribution | ||
| Business Phone System | ||
| Call Forwarding | ||
| Caller ID Masking | ||
| Custom Greetings | ||
| Custom Numbers | ||
| IVR (Call Menu) | ||
| International Numbers | ||
| Local Numbers | ||
| Offline Calls | ||
| Port Existing Numbers | ||
| Ring on Speakers | ||
| Toll-Free Number | ||
| Virtual Phone Answering |
Workflow (1 vs 0)
| Feature | JustCall | Sprinklr |
|---|---|---|
| Call Wrap-Up Time |
Unique Features
Only in JustCall (99)
Advanced Roles & Permissions
Agent Availability Tracking
Assign Phone Numbers
Business Hours
Number Health
Share Phone Number
Agent Assist
AI Actions
AI Receptionist
AI SDR
AI Voice Agent
AI-Powered Objection Handling
AI-Powered Script Compliance
Assign Disposition Codes
Automatic Call Scoring
Call Transcription
Collect Data
Conversation Intelligence
Knowledge Base
Live Call Transcription
+ 79 more unique features
Only in Sprinklr (46)
Social Advertising
Unified Agent Desktop
Agent Copilot
AI Agent Platform
AI+ Studio
Sprinklr Copilot
Conversational Analytics
Marketing Analytics
Reporting and Analytics
Guided Workflows
Conversational Commerce
Community Software
Outbound Contact Center
Sprinklr VoiceConnect
Content Lifecycle Management
Active Data Retention
APIs
Sandbox
Customer Feedback Management
Competitive Insights and Benchmarking
+ 26 more unique features
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