JustCall vs Retently
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
JustCall offers more features (100 vs 57) and fewer integrations (15 vs 19). Starting price: JustCall at $29/mo vs Retently at $49/mo. JustCall has 100 unique features while Retently has 57 unique features, with 0 features in common.
| JustCall | Retently | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 100 | 57 |
| AI-Powered Features | 30 | 3 |
| Starting Price | $29/mo | $49/mo |
| Pricing Tiers | 13 | 3 |
| Integrations | 15 | 19 |
| Shared Features | 0 | |
| Shared Integrations | 8 | |
| Data Quality | 95% | 95% |
Feature Comparison by Category
AI (25 vs 0)
| Feature | JustCall | Retently |
|---|---|---|
| AI Actions | ||
| AI Receptionist | ||
| AI SDR | ||
| AI Voice Agent | ||
| AI-Powered Objection Handling | ||
| AI-Powered Script Compliance | ||
| Agent Assist | ||
| Assign Disposition Codes | ||
| Automatic Call Scoring | ||
| Call Transcription | ||
| Collect Data | ||
| Conversation Intelligence | ||
| Knowledge Base | ||
| Live Call Transcription | ||
| Multi-Channel AI Notetaker |
Admin & Management (6 vs 0)
| Feature | JustCall | Retently |
|---|---|---|
| Advanced Roles & Permissions | ||
| Agent Availability Tracking | ||
| Assign Phone Numbers | ||
| Business Hours | ||
| Number Health | ||
| Share Phone Number |
Analytics (2 vs 0)
| Feature | JustCall | Retently |
|---|---|---|
| Automated Insights | ||
| Moment Analysis |
Analytics & Reporting (0 vs 13)
| Feature | JustCall | Retently |
|---|---|---|
| AI-Powered Feedback Classification & Topic Analytics | ||
| AI-Powered Sentiment Analysis | ||
| AI-Powered Text Analysis | ||
| Account-Level Exportable Scores | ||
| Advanced Reporting, Trends, and Benchmarking | ||
| Audience and Feedback Segmentation | ||
| CX Analytics | ||
| Feedback Analytics | ||
| Journey Mapping | ||
| NPS Benchmarks | ||
| Real-Time Insights | ||
| Trend Groups | ||
| Trends in Group |
Apps (1 vs 0)
| Feature | JustCall | Retently |
|---|---|---|
| Mobile and Desktop Apps |
Automation (1 vs 7)
| Feature | JustCall | Retently |
|---|---|---|
| Automated Email Follow-Ups | ||
| Automated Recurring Surveys | ||
| Feedback Loop | ||
| Flexible Workflows | ||
| Page Redirect | ||
| SMS Bots | ||
| Survey Reminders | ||
| Webhook Events |
Compliance & Quality (1 vs 0)
| Feature | JustCall | Retently |
|---|---|---|
| Call Recording |
Data Management (0 vs 5)
| Feature | JustCall | Retently |
|---|---|---|
| Antivirus Detection | ||
| Data Export | ||
| Data Residency | ||
| Email Addresses Cleanup | ||
| Outbox Data Retention |
Developer Tools (1 vs 0)
| Feature | JustCall | Retently |
|---|---|---|
| APIs and Webhooks |
Feedback & Quality (1 vs 0)
| Feature | JustCall | Retently |
|---|---|---|
| Post-Call Survey |
Feedback Management (0 vs 2)
| Feature | JustCall | Retently |
|---|---|---|
| Feedback Import | ||
| Feedback Management |
Implementation (0 vs 1)
| Feature | JustCall | Retently |
|---|---|---|
| Data Migration Concierge |
Inbound Management (3 vs 0)
| Feature | JustCall | Retently |
|---|---|---|
| Inbound Contact Center | ||
| Intelligent Call Routing | ||
| Queue Callback |
Integration (0 vs 1)
| Feature | JustCall | Retently |
|---|---|---|
| REST API |
Integrations (7 vs 0)
| Feature | JustCall | Retently |
|---|---|---|
| CRM Integration | ||
| CRM Logging | ||
| Chrome Extension | ||
| Integration Support | ||
| SMS Integrations | ||
| Salesforce CTI Integration | ||
| Website Click-to-Call |
Messaging (11 vs 0)
| Feature | JustCall | Retently |
|---|---|---|
| Bulk SMS | ||
| Group Texting | ||
| JustCall Email | ||
| MMS | ||
| SMS | ||
| SMS & MMS Inbox | ||
| SMS Campaigns | ||
| SMS Segments | ||
| SMS Workflows | ||
| Schedule SMS/MMS | ||
| WhatsApp Inbox |
Monitoring (1 vs 0)
| Feature | JustCall | Retently |
|---|---|---|
| Live Call Monitoring |
Notifications (0 vs 1)
| Feature | JustCall | Retently |
|---|---|---|
| Email & Slack Alerts |
Organization (4 vs 0)
| Feature | JustCall | Retently |
|---|---|---|
| Call Disposition | ||
| Call Notes | ||
| Call Tagging | ||
| Filter Calls & Recordings |
Outbound Sales (6 vs 0)
| Feature | JustCall | Retently |
|---|---|---|
| Auto Dialer | ||
| Dynamic Dialer | ||
| Outbound Call Center | ||
| Power Dialer | ||
| Predictive Dialer | ||
| Sales Dialer |
Quality Management (1 vs 0)
| Feature | JustCall | Retently |
|---|---|---|
| Manual & Automatic Call Scoring |
Reporting & Analytics (5 vs 0)
| Feature | JustCall | Retently |
|---|---|---|
| Advanced Analytics | ||
| Agent Analytics | ||
| Call Analytics | ||
| SMS Analytics | ||
| Team Analytics |
Safety & Security (1 vs 0)
| Feature | JustCall | Retently |
|---|---|---|
| DND/Blacklist Calls |
Scheduling (1 vs 0)
| Feature | JustCall | Retently |
|---|---|---|
| Appointment Scheduling |
Security (1 vs 0)
| Feature | JustCall | Retently |
|---|---|---|
| Secured Line |
Survey Channels (0 vs 7)
| Feature | JustCall | Retently |
|---|---|---|
| Email Surveys | ||
| Embed Survey | ||
| In-App Surveys | ||
| Kiosk Surveys | ||
| Link Surveys | ||
| Omnichannel Reach | ||
| SMS Surveys |
Survey Customization (0 vs 6)
| Feature | JustCall | Retently |
|---|---|---|
| Custom FROM Domain | ||
| Custom Survey Design | ||
| Multi-Language Survey Templates | ||
| No Retently Branding | ||
| Survey Branding & Personalization | ||
| Template Merge Fields |
Survey Management (0 vs 9)
| Feature | JustCall | Retently |
|---|---|---|
| Customer Lifecycle Surveys | ||
| Question Routing | ||
| Smart Surveys | ||
| Survey Delay | ||
| Survey Outbox | ||
| Survey Queue | ||
| Survey Sampling | ||
| Survey Throttling | ||
| Transactional Surveys |
Survey Optimization (0 vs 1)
| Feature | JustCall | Retently |
|---|---|---|
| A/B Testing |
Survey Types (0 vs 4)
| Feature | JustCall | Retently |
|---|---|---|
| Anonymous Employee Surveys | ||
| CES Surveys | ||
| CSAT Surveys | ||
| NPS Surveys |
Training & Coaching (2 vs 0)
| Feature | JustCall | Retently |
|---|---|---|
| AI Coaching | ||
| Coaching Comments |
Voice (18 vs 0)
| Feature | JustCall | Retently |
|---|---|---|
| Answering Service | ||
| Automated Call Distribution | ||
| Business Phone System | ||
| Call Forwarding | ||
| Caller ID Masking | ||
| Custom Greetings | ||
| Custom Numbers | ||
| IVR (Call Menu) | ||
| International Numbers | ||
| Local Numbers | ||
| Offline Calls | ||
| Port Existing Numbers | ||
| Ring on Speakers | ||
| Toll-Free Number | ||
| Virtual Phone Answering |
Workflow (1 vs 0)
| Feature | JustCall | Retently |
|---|---|---|
| Call Wrap-Up Time |
Unique Features
Only in JustCall (100)
Advanced Roles & Permissions
Agent Availability Tracking
Assign Phone Numbers
Business Hours
Number Health
Share Phone Number
Agent Assist
AI Actions
AI Receptionist
AI SDR
AI Voice Agent
AI-Powered Objection Handling
AI-Powered Script Compliance
Assign Disposition Codes
Automatic Call Scoring
Call Transcription
Collect Data
Conversation Intelligence
Knowledge Base
Live Call Transcription
+ 80 more unique features
Only in Retently (57)
Account-Level Exportable Scores
Advanced Reporting, Trends, and Benchmarking
AI-Powered Feedback Classification & Topic Analytics
AI-Powered Sentiment Analysis
AI-Powered Text Analysis
Audience and Feedback Segmentation
CX Analytics
Feedback Analytics
Journey Mapping
NPS Benchmarks
Real-Time Insights
Trend Groups
Trends in Group
Automated Email Follow-Ups
Automated Recurring Surveys
Feedback Loop
Flexible Workflows
Page Redirect
Survey Reminders
Webhook Events
+ 37 more unique features
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