JustCall vs Qualtrics XM
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
JustCall offers more features (100 vs 38) and more integrations (15 vs 0). Starting price: JustCall at $29/mo vs Qualtrics XM at Contact Sales. JustCall has 99 unique features while Qualtrics XM has 37 unique features, with 1 features in common.
| JustCall | Qualtrics XM | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 100 | 38 |
| AI-Powered Features | 30 | 16 |
| Starting Price | $29/mo | Contact Sales |
| Pricing Tiers | 13 | 3 |
| Integrations | 15 | 0 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 70% |
Feature Comparison by Category
AI (25 vs 5)
| Feature | JustCall | Qualtrics XM |
|---|---|---|
| AI Actions | ||
| AI Receptionist | ||
| AI SDR | ||
| AI Voice Agent | ||
| AI-Powered Objection Handling | ||
| AI-Powered Script Compliance | ||
| Agent Assist | ||
| Assign Disposition Codes | ||
| Automated Recommendations | ||
| Automatic Call Scoring | ||
| Call Transcription | ||
| Collect Data | ||
| Conversation Intelligence | ||
| Customer Care Assist | ||
| Customer Experience Intelligence |
Admin & Management (6 vs 0)
| Feature | JustCall | Qualtrics XM |
|---|---|---|
| Advanced Roles & Permissions | ||
| Agent Availability Tracking | ||
| Assign Phone Numbers | ||
| Business Hours | ||
| Number Health | ||
| Share Phone Number |
Analytics (2 vs 8)
| Feature | JustCall | Qualtrics XM |
|---|---|---|
| Automated Insights | ||
| Contact Center Analytics | ||
| Digital Experience Analytics | ||
| Employee Retention Analytics | ||
| Experience Gap Identification | ||
| Moment Analysis | ||
| Sentiment Analysis | ||
| Simplified Stats | ||
| Text Analytics | ||
| Video Feedback Analysis |
Apps (1 vs 0)
| Feature | JustCall | Qualtrics XM |
|---|---|---|
| Mobile and Desktop Apps |
Automation (1 vs 2)
| Feature | JustCall | Qualtrics XM |
|---|---|---|
| Automated Actions | ||
| Close the Loop at Scale | ||
| SMS Bots |
Coaching (0 vs 1)
| Feature | JustCall | Qualtrics XM |
|---|---|---|
| Agent Coaching |
Compliance (0 vs 1)
| Feature | JustCall | Qualtrics XM |
|---|---|---|
| Quality Management and Compliance |
Compliance & Quality (1 vs 0)
| Feature | JustCall | Qualtrics XM |
|---|---|---|
| Call Recording |
Data Management (0 vs 1)
| Feature | JustCall | Qualtrics XM |
|---|---|---|
| Unified Customer and Employee Profile |
Developer Tools (1 vs 0)
| Feature | JustCall | Qualtrics XM |
|---|---|---|
| APIs and Webhooks |
Employee Development (0 vs 1)
| Feature | JustCall | Qualtrics XM |
|---|---|---|
| 360 Development |
Employee Experience (0 vs 5)
| Feature | JustCall | Qualtrics XM |
|---|---|---|
| Continuous Employee Listening | ||
| Employee Engagement | ||
| Employee Onboarding & Exit | ||
| Employee Pulse | ||
| Employee Research |
Feedback & Quality (1 vs 0)
| Feature | JustCall | Qualtrics XM |
|---|---|---|
| Post-Call Survey |
Feedback Collection (0 vs 3)
| Feature | JustCall | Qualtrics XM |
|---|---|---|
| Conversational Feedback | ||
| Surveys | ||
| Website and Mobile App Feedback |
Feedback Management (0 vs 2)
| Feature | JustCall | Qualtrics XM |
|---|---|---|
| Omni-Channel Experience Management | ||
| Voice of Customer |
Inbound Management (3 vs 0)
| Feature | JustCall | Qualtrics XM |
|---|---|---|
| Inbound Contact Center | ||
| Intelligent Call Routing | ||
| Queue Callback |
Integrations (7 vs 1)
| Feature | JustCall | Qualtrics XM |
|---|---|---|
| CRM Integration | ||
| CRM Logging | ||
| Chrome Extension | ||
| Integration Support | ||
| SMS Integrations | ||
| Salesforce CTI Integration | ||
| Seamless Integrations | ||
| Website Click-to-Call |
Management (0 vs 1)
| Feature | JustCall | Qualtrics XM |
|---|---|---|
| Location Experience Hub |
Messaging (11 vs 0)
| Feature | JustCall | Qualtrics XM |
|---|---|---|
| Bulk SMS | ||
| Group Texting | ||
| JustCall Email | ||
| MMS | ||
| SMS | ||
| SMS & MMS Inbox | ||
| SMS Campaigns | ||
| SMS Segments | ||
| SMS Workflows | ||
| Schedule SMS/MMS | ||
| WhatsApp Inbox |
Monitoring (1 vs 0)
| Feature | JustCall | Qualtrics XM |
|---|---|---|
| Live Call Monitoring |
Organization (4 vs 0)
| Feature | JustCall | Qualtrics XM |
|---|---|---|
| Call Disposition | ||
| Call Notes | ||
| Call Tagging | ||
| Filter Calls & Recordings |
Outbound Sales (6 vs 0)
| Feature | JustCall | Qualtrics XM |
|---|---|---|
| Auto Dialer | ||
| Dynamic Dialer | ||
| Outbound Call Center | ||
| Power Dialer | ||
| Predictive Dialer | ||
| Sales Dialer |
Quality Management (1 vs 0)
| Feature | JustCall | Qualtrics XM |
|---|---|---|
| Manual & Automatic Call Scoring |
Reporting & Analytics (5 vs 0)
| Feature | JustCall | Qualtrics XM |
|---|---|---|
| Advanced Analytics | ||
| Agent Analytics | ||
| Call Analytics | ||
| SMS Analytics | ||
| Team Analytics |
Reputation Management (0 vs 1)
| Feature | JustCall | Qualtrics XM |
|---|---|---|
| Online Reputation Management |
Research (0 vs 4)
| Feature | JustCall | Qualtrics XM |
|---|---|---|
| Brand and Communication Research | ||
| Product Research | ||
| Strategic Market Research | ||
| User Experience Research |
Safety & Security (1 vs 0)
| Feature | JustCall | Qualtrics XM |
|---|---|---|
| DND/Blacklist Calls |
Scheduling (1 vs 0)
| Feature | JustCall | Qualtrics XM |
|---|---|---|
| Appointment Scheduling |
Security (1 vs 0)
| Feature | JustCall | Qualtrics XM |
|---|---|---|
| Secured Line |
Segmentation (0 vs 1)
| Feature | JustCall | Qualtrics XM |
|---|---|---|
| Dynamic Segmentation |
Talent Acquisition (0 vs 1)
| Feature | JustCall | Qualtrics XM |
|---|---|---|
| Candidate Experience Management |
Training & Coaching (2 vs 0)
| Feature | JustCall | Qualtrics XM |
|---|---|---|
| AI Coaching | ||
| Coaching Comments |
Voice (18 vs 0)
| Feature | JustCall | Qualtrics XM |
|---|---|---|
| Answering Service | ||
| Automated Call Distribution | ||
| Business Phone System | ||
| Call Forwarding | ||
| Caller ID Masking | ||
| Custom Greetings | ||
| Custom Numbers | ||
| IVR (Call Menu) | ||
| International Numbers | ||
| Local Numbers | ||
| Offline Calls | ||
| Port Existing Numbers | ||
| Ring on Speakers | ||
| Toll-Free Number | ||
| Virtual Phone Answering |
Workflow (1 vs 0)
| Feature | JustCall | Qualtrics XM |
|---|---|---|
| Call Wrap-Up Time |
Unique Features
Only in JustCall (99)
Advanced Roles & Permissions
Agent Availability Tracking
Assign Phone Numbers
Business Hours
Number Health
Share Phone Number
Agent Assist
AI Actions
AI Receptionist
AI SDR
AI Voice Agent
AI-Powered Objection Handling
AI-Powered Script Compliance
Assign Disposition Codes
Automatic Call Scoring
Call Transcription
Collect Data
Conversation Intelligence
Knowledge Base
Live Call Transcription
+ 79 more unique features
Only in Qualtrics XM (37)
Automated Recommendations
Customer Care Assist
Customer Experience Intelligence
Frontline Locations Assist
Manager Assist
Contact Center Analytics
Digital Experience Analytics
Employee Retention Analytics
Experience Gap Identification
Simplified Stats
Text Analytics
Video Feedback Analysis
Automated Actions
Close the Loop at Scale
Agent Coaching
Quality Management and Compliance
Unified Customer and Employee Profile
360 Development
Continuous Employee Listening
Employee Engagement
+ 17 more unique features
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