GatherUp vs Retently
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
GatherUp offers fewer features (20 vs 57) and fewer integrations (9 vs 19). Starting price: GatherUp at $60/mo vs Retently at $49/mo. GatherUp has 20 unique features while Retently has 57 unique features, with 0 features in common.
| GatherUp | Retently | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 20 | 57 |
| AI-Powered Features | 3 | 3 |
| Starting Price | $60/mo | $49/mo |
| Pricing Tiers | 3 | 3 |
| Integrations | 9 | 19 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 70% | 95% |
Feature Comparison by Category
AI (3 vs 0)
| Feature | GatherUp | Retently |
|---|---|---|
| AI-Driven Topic and Keyword Tagging | ||
| Fake Review Defense | ||
| Unique AI-Crafted Replies |
Analytics & Reporting (0 vs 13)
| Feature | GatherUp | Retently |
|---|---|---|
| AI-Powered Feedback Classification & Topic Analytics | ||
| AI-Powered Sentiment Analysis | ||
| AI-Powered Text Analysis | ||
| Account-Level Exportable Scores | ||
| Advanced Reporting, Trends, and Benchmarking | ||
| Audience and Feedback Segmentation | ||
| CX Analytics | ||
| Feedback Analytics | ||
| Journey Mapping | ||
| NPS Benchmarks | ||
| Real-Time Insights | ||
| Trend Groups | ||
| Trends in Group |
Automation (0 vs 7)
| Feature | GatherUp | Retently |
|---|---|---|
| Automated Email Follow-Ups | ||
| Automated Recurring Surveys | ||
| Feedback Loop | ||
| Flexible Workflows | ||
| Page Redirect | ||
| Survey Reminders | ||
| Webhook Events |
Communication (2 vs 0)
| Feature | GatherUp | Retently |
|---|---|---|
| SMS Credits | ||
| Web-to-Text Chat |
Conversion (1 vs 0)
| Feature | GatherUp | Retently |
|---|---|---|
| Conversion Pop-Up |
Data Management (0 vs 5)
| Feature | GatherUp | Retently |
|---|---|---|
| Antivirus Detection | ||
| Data Export | ||
| Data Residency | ||
| Email Addresses Cleanup | ||
| Outbox Data Retention |
Display (1 vs 0)
| Feature | GatherUp | Retently |
|---|---|---|
| Review Widgets and Badge |
Feedback (3 vs 0)
| Feature | GatherUp | Retently |
|---|---|---|
| Multiple Feedback and Review Options | ||
| Net Promoter Score and Surveys | ||
| QR Codes and Custom Feedback Links |
Feedback Management (0 vs 2)
| Feature | GatherUp | Retently |
|---|---|---|
| Feedback Import | ||
| Feedback Management |
Implementation (0 vs 1)
| Feature | GatherUp | Retently |
|---|---|---|
| Data Migration Concierge |
Integration (2 vs 1)
| Feature | GatherUp | Retently |
|---|---|---|
| API, Zapier and Webhooks | ||
| Customer Upload Integrations | ||
| REST API |
Local SEO (1 vs 0)
| Feature | GatherUp | Retently |
|---|---|---|
| Listings Hub |
Marketing (1 vs 0)
| Feature | GatherUp | Retently |
|---|---|---|
| Campaigns - Promotional SMS Marketing |
Monitoring (2 vs 0)
| Feature | GatherUp | Retently |
|---|---|---|
| Competitor Monitoring | ||
| Online Review Monitoring |
Notifications (1 vs 1)
| Feature | GatherUp | Retently |
|---|---|---|
| Custom Notifications | ||
| Email & Slack Alerts |
Reporting (1 vs 0)
| Feature | GatherUp | Retently |
|---|---|---|
| Full Reporting Suite |
Review Management (1 vs 0)
| Feature | GatherUp | Retently |
|---|---|---|
| In-App Review Responding |
Social Media (1 vs 0)
| Feature | GatherUp | Retently |
|---|---|---|
| Automated Social Sharing |
Survey Channels (0 vs 7)
| Feature | GatherUp | Retently |
|---|---|---|
| Email Surveys | ||
| Embed Survey | ||
| In-App Surveys | ||
| Kiosk Surveys | ||
| Link Surveys | ||
| Omnichannel Reach | ||
| SMS Surveys |
Survey Customization (0 vs 6)
| Feature | GatherUp | Retently |
|---|---|---|
| Custom FROM Domain | ||
| Custom Survey Design | ||
| Multi-Language Survey Templates | ||
| No Retently Branding | ||
| Survey Branding & Personalization | ||
| Template Merge Fields |
Survey Management (0 vs 9)
| Feature | GatherUp | Retently |
|---|---|---|
| Customer Lifecycle Surveys | ||
| Question Routing | ||
| Smart Surveys | ||
| Survey Delay | ||
| Survey Outbox | ||
| Survey Queue | ||
| Survey Sampling | ||
| Survey Throttling | ||
| Transactional Surveys |
Survey Optimization (0 vs 1)
| Feature | GatherUp | Retently |
|---|---|---|
| A/B Testing |
Survey Types (0 vs 4)
| Feature | GatherUp | Retently |
|---|---|---|
| Anonymous Employee Surveys | ||
| CES Surveys | ||
| CSAT Surveys | ||
| NPS Surveys |
Unique Features
Only in GatherUp (20)
AI-Driven Topic and Keyword Tagging
Fake Review Defense
Unique AI-Crafted Replies
SMS Credits
Web-to-Text Chat
Conversion Pop-Up
Review Widgets and Badge
Multiple Feedback and Review Options
Net Promoter Score and Surveys
QR Codes and Custom Feedback Links
API, Zapier and Webhooks
Customer Upload Integrations
Listings Hub
Campaigns - Promotional SMS Marketing
Competitor Monitoring
Online Review Monitoring
Custom Notifications
Full Reporting Suite
In-App Review Responding
Automated Social Sharing
Only in Retently (57)
Account-Level Exportable Scores
Advanced Reporting, Trends, and Benchmarking
AI-Powered Feedback Classification & Topic Analytics
AI-Powered Sentiment Analysis
AI-Powered Text Analysis
Audience and Feedback Segmentation
CX Analytics
Feedback Analytics
Journey Mapping
NPS Benchmarks
Real-Time Insights
Trend Groups
Trends in Group
Automated Email Follow-Ups
Automated Recurring Surveys
Feedback Loop
Flexible Workflows
Page Redirect
Survey Reminders
Webhook Events
+ 37 more unique features
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