Delighted vs Trustpilot Business
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Delighted offers fewer features (41 vs 52) and more integrations (28 vs 5). Starting price: Delighted at $25/mo vs Trustpilot Business at $339/mo. Delighted has 41 unique features while Trustpilot Business has 52 unique features, with 0 features in common.
| Delighted | Trustpilot Business | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 41 | 52 |
| AI-Powered Features | 4 | 2 |
| Starting Price | $25/mo | $339/mo |
| Pricing Tiers | 4 | 5 |
| Integrations | 28 | 5 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 71% | 90% |
Feature Comparison by Category
AI (0 vs 2)
| Feature | Delighted | Trustpilot Business |
|---|---|---|
| AI-Assisted Review Responses | ||
| Review Highlights |
Admin & Security (0 vs 1)
| Feature | Delighted | Trustpilot Business |
|---|---|---|
| Single Sign-On (SSO) |
Administration (2 vs 0)
| Feature | Delighted | Trustpilot Business |
|---|---|---|
| Audit Logs | ||
| Role-Based Access Control |
Alerts (1 vs 0)
| Feature | Delighted | Trustpilot Business |
|---|---|---|
| Real-Time Alerts |
Analytics (10 vs 0)
| Feature | Delighted | Trustpilot Business |
|---|---|---|
| AI-Powered Sentiment Analysis | ||
| Advanced Filtering | ||
| Benchmarking | ||
| Custom Reports | ||
| Customer Segmentation | ||
| Net Promoter Analysis | ||
| Predictive Analytics | ||
| Reporting Dashboard | ||
| Sentiment Analysis Dashboard | ||
| Trend Analysis |
Analytics & Reporting (0 vs 13)
| Feature | Delighted | Trustpilot Business |
|---|---|---|
| Analytics Explorer | ||
| Enhanced Insights | ||
| Invitation Conversion Dashboard | ||
| Market Insights | ||
| My Competitors | ||
| Reply Data | ||
| Search Engagement Reports | ||
| Service Reviews Analytics | ||
| Topics Reports with Sentiment Analysis | ||
| TrustScore | ||
| TrustScore Forecast | ||
| Trustpilot Data Solutions | ||
| Visitor Insights |
Automation (2 vs 3)
| Feature | Delighted | Trustpilot Business |
|---|---|---|
| Automated Feedback Service (AFS) | ||
| Automated Monthly Invitations | ||
| Automated Workflows | ||
| Review Collection | ||
| Survey Scheduling |
Collaboration (1 vs 0)
| Feature | Delighted | Trustpilot Business |
|---|---|---|
| Team Collaboration |
Content Management (2 vs 0)
| Feature | Delighted | Trustpilot Business |
|---|---|---|
| Comment Moderation | ||
| Feedback Wall |
Customization (2 vs 4)
| Feature | Delighted | Trustpilot Business |
|---|---|---|
| Brand-boosting Customization | ||
| Custom Branding | ||
| Custom Domain | ||
| Customizable Reminder Emails | ||
| Customizable Review Invitation Email Templates | ||
| Trustpilot Profile Page Customizations |
Data Management (1 vs 1)
| Feature | Delighted | Trustpilot Business |
|---|---|---|
| Data Export | ||
| Export Service Reviews |
Distribution (1 vs 0)
| Feature | Delighted | Trustpilot Business |
|---|---|---|
| Multi-Channel Distribution |
Feedback Collection (2 vs 0)
| Feature | Delighted | Trustpilot Business |
|---|---|---|
| Email Capture | ||
| Feedback Forms |
Feedback Management (0 vs 3)
| Feature | Delighted | Trustpilot Business |
|---|---|---|
| Reply to Reviews | ||
| Review Follow-up Questions | ||
| Review Tagging and Filtering |
Integration (1 vs 5)
| Feature | Delighted | Trustpilot Business |
|---|---|---|
| API Access | ||
| Connect API | ||
| Google Store Ratings | ||
| Integrations for Replying to Reviews | ||
| Integrations for Review Invitations | ||
| Salesforce Integration |
Localization (1 vs 0)
| Feature | Delighted | Trustpilot Business |
|---|---|---|
| Multi-Language Support |
Marketing (0 vs 12)
| Feature | Delighted | Trustpilot Business |
|---|---|---|
| Asset Builder | ||
| Customizable Assets | ||
| Downloadable Trustpilot Assets | ||
| Email Signature and Newsletter TrustBox | ||
| Flex Widget with Review Highlights | ||
| Flex Widget with TrustScore | ||
| Image and Video Generators | ||
| Marketing Widgets | ||
| Promotions for Trustpilot Profile Page | ||
| Review Spotlight | ||
| Testimonial TrustBox Widgets | ||
| TrustBox Widgets for Website |
Mobile (1 vs 0)
| Feature | Delighted | Trustpilot Business |
|---|---|---|
| Mobile App |
Moderation (0 vs 2)
| Feature | Delighted | Trustpilot Business |
|---|---|---|
| Automated Fraud Detection | ||
| Flag Suspicious Reviews |
Response Management (2 vs 0)
| Feature | Delighted | Trustpilot Business |
|---|---|---|
| Closed-Loop Feedback | ||
| Response Tracking |
Review Management (0 vs 2)
| Feature | Delighted | Trustpilot Business |
|---|---|---|
| Location Reviews | ||
| Product Reviews |
SEO (0 vs 1)
| Feature | Delighted | Trustpilot Business |
|---|---|---|
| Review SEO |
Security (2 vs 0)
| Feature | Delighted | Trustpilot Business |
|---|---|---|
| Data Security & Compliance | ||
| SSO Integration |
Support (2 vs 3)
| Feature | Delighted | Trustpilot Business |
|---|---|---|
| Dedicated Customer Success Manager | ||
| Expert Implementation and Strategic Support | ||
| Live Chat Support | ||
| Onboarding & Training | ||
| Priority Support |
Surveys (8 vs 0)
| Feature | Delighted | Trustpilot Business |
|---|---|---|
| CES Surveys | ||
| CSAT Surveys | ||
| Conditional Logic | ||
| NPS Surveys | ||
| Question Bank | ||
| Response Rate Optimization | ||
| Survey Builder | ||
| Survey Templates |
Unique Features
Only in Delighted (41)
Audit Logs
Role-Based Access Control
Real-Time Alerts
Advanced Filtering
AI-Powered Sentiment Analysis
Benchmarking
Custom Reports
Customer Segmentation
Net Promoter Analysis
Predictive Analytics
Reporting Dashboard
Sentiment Analysis Dashboard
Trend Analysis
Automated Workflows
Survey Scheduling
Team Collaboration
Comment Moderation
Feedback Wall
Custom Branding
Custom Domain
+ 21 more unique features
Only in Trustpilot Business (52)
Single Sign-On (SSO)
AI-Assisted Review Responses
Review Highlights
Analytics Explorer
Enhanced Insights
Invitation Conversion Dashboard
Market Insights
My Competitors
Reply Data
Search Engagement Reports
Service Reviews Analytics
Topics Reports with Sentiment Analysis
Trustpilot Data Solutions
TrustScore
TrustScore Forecast
Visitor Insights
Automated Feedback Service (AFS)
Automated Monthly Invitations
Review Collection
Brand-boosting Customization
+ 32 more unique features
View Delighted details View Trustpilot Business details Delighted alternatives Trustpilot Business alternatives
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