Delighted vs SurveySparrow
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Delighted offers fewer features (41 vs 50) and more integrations (28 vs 8). Starting price: Delighted at $25/mo vs SurveySparrow at Free. Delighted has 41 unique features while SurveySparrow has 50 unique features, with 0 features in common.
| Delighted | SurveySparrow | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 41 | 50 |
| AI-Powered Features | 4 | 3 |
| Starting Price | $25/mo | Free |
| Pricing Tiers | 4 | 5 |
| Integrations | 28 | 8 |
| Shared Features | 0 | |
| Shared Integrations | 5 | |
| Data Quality | 71% | 90% |
Feature Comparison by Category
AI & Analytics (0 vs 1)
| Feature | Delighted | SurveySparrow |
|---|---|---|
| CogniVue |
AI & Automation (0 vs 1)
| Feature | Delighted | SurveySparrow |
|---|---|---|
| Wings - AI-Powered Tools Suite |
Administration (2 vs 0)
| Feature | Delighted | SurveySparrow |
|---|---|---|
| Audit Logs | ||
| Role-Based Access Control |
Alerts (1 vs 0)
| Feature | Delighted | SurveySparrow |
|---|---|---|
| Real-Time Alerts |
Analytics (10 vs 0)
| Feature | Delighted | SurveySparrow |
|---|---|---|
| AI-Powered Sentiment Analysis | ||
| Advanced Filtering | ||
| Benchmarking | ||
| Custom Reports | ||
| Customer Segmentation | ||
| Net Promoter Analysis | ||
| Predictive Analytics | ||
| Reporting Dashboard | ||
| Sentiment Analysis Dashboard | ||
| Trend Analysis |
Analytics & Reporting (0 vs 7)
| Feature | Delighted | SurveySparrow |
|---|---|---|
| Bell Curve Analysis | ||
| Custom Dashboard Widgets | ||
| Customer Journey Map | ||
| Executive Dashboard | ||
| Key Driver Analysis | ||
| Real-Time Reporting & Analysis | ||
| Respondent Location Tracking |
Audience Management (0 vs 1)
| Feature | Delighted | SurveySparrow |
|---|---|---|
| Audience Management |
Automation (2 vs 2)
| Feature | Delighted | SurveySparrow |
|---|---|---|
| Automated Workflows | ||
| Recurring Surveys | ||
| Survey Scheduling | ||
| Workflow Automation |
Channel Integration (0 vs 3)
| Feature | Delighted | SurveySparrow |
|---|---|---|
| Omnichannel Feedback Collection | ||
| Slack Integration for Surveys | ||
| WhatsApp Feedback Collection |
Collaboration (1 vs 0)
| Feature | Delighted | SurveySparrow |
|---|---|---|
| Team Collaboration |
Content Management (2 vs 0)
| Feature | Delighted | SurveySparrow |
|---|---|---|
| Comment Moderation | ||
| Feedback Wall |
Customization (2 vs 3)
| Feature | Delighted | SurveySparrow |
|---|---|---|
| Custom Branding | ||
| Custom CSS Styling | ||
| Custom Domain | ||
| Survey Themes | ||
| White-Label Surveys |
Data Management (1 vs 0)
| Feature | Delighted | SurveySparrow |
|---|---|---|
| Data Export |
Distribution (1 vs 0)
| Feature | Delighted | SurveySparrow |
|---|---|---|
| Multi-Channel Distribution |
Employee Feedback (0 vs 1)
| Feature | Delighted | SurveySparrow |
|---|---|---|
| 360 Assessment |
Feedback Collection (2 vs 0)
| Feature | Delighted | SurveySparrow |
|---|---|---|
| Email Capture | ||
| Feedback Forms |
Integration (1 vs 2)
| Feature | Delighted | SurveySparrow |
|---|---|---|
| 2000+ Platform Integrations | ||
| API & Webhooks | ||
| API Access |
Localization (1 vs 2)
| Feature | Delighted | SurveySparrow |
|---|---|---|
| Multi-Language Support | ||
| Multi-Language Surveys | ||
| Survey Translation |
Mobile (1 vs 0)
| Feature | Delighted | SurveySparrow |
|---|---|---|
| Mobile App |
Monetization (0 vs 1)
| Feature | Delighted | SurveySparrow |
|---|---|---|
| Accept Payments |
Reporting (0 vs 1)
| Feature | Delighted | SurveySparrow |
|---|---|---|
| Document Generator |
Response Management (2 vs 0)
| Feature | Delighted | SurveySparrow |
|---|---|---|
| Closed-Loop Feedback | ||
| Response Tracking |
Review Management (0 vs 1)
| Feature | Delighted | SurveySparrow |
|---|---|---|
| Reputation Management |
Security (2 vs 4)
| Feature | Delighted | SurveySparrow |
|---|---|---|
| Data Security & Compliance | ||
| Data Security & Encryption | ||
| HIPAA Compliance | ||
| SSO Integration | ||
| Secure Surveys | ||
| Single Sign-On (SSO) |
Support (2 vs 0)
| Feature | Delighted | SurveySparrow |
|---|---|---|
| Onboarding & Training | ||
| Priority Support |
Support & Ticketing (0 vs 1)
| Feature | Delighted | SurveySparrow |
|---|---|---|
| Ticket Management |
Survey Collection (0 vs 4)
| Feature | Delighted | SurveySparrow |
|---|---|---|
| Chatbot for Website | ||
| Offline Survey Collection | ||
| Partial Response Collection | ||
| SpotChecks |
Survey Design (0 vs 3)
| Feature | Delighted | SurveySparrow |
|---|---|---|
| Advanced Question Types | ||
| Question Piping | ||
| Skip Logic & Display Logic |
Survey Distribution (0 vs 4)
| Feature | Delighted | SurveySparrow |
|---|---|---|
| Email Survey Customization | ||
| Embedded Surveys | ||
| Post-Survey Redirect | ||
| Survey Distribution via QR Code |
Survey Type (0 vs 7)
| Feature | Delighted | SurveySparrow |
|---|---|---|
| CSAT & CES Surveys | ||
| Conversational Surveys | ||
| Mobile-First Surveys | ||
| NPS Software | ||
| Quiz & Auto-Scoring | ||
| Smart Surveys | ||
| Video Surveys |
Surveys (8 vs 0)
| Feature | Delighted | SurveySparrow |
|---|---|---|
| CES Surveys | ||
| CSAT Surveys | ||
| Conditional Logic | ||
| NPS Surveys | ||
| Question Bank | ||
| Response Rate Optimization | ||
| Survey Builder | ||
| Survey Templates |
Team Management (0 vs 1)
| Feature | Delighted | SurveySparrow |
|---|---|---|
| Subaccounts & Multiple Users |
Unique Features
Only in Delighted (41)
Audit Logs
Role-Based Access Control
Real-Time Alerts
Advanced Filtering
AI-Powered Sentiment Analysis
Benchmarking
Custom Reports
Customer Segmentation
Net Promoter Analysis
Predictive Analytics
Reporting Dashboard
Sentiment Analysis Dashboard
Trend Analysis
Automated Workflows
Survey Scheduling
Team Collaboration
Comment Moderation
Feedback Wall
Custom Branding
Custom Domain
+ 21 more unique features
Only in SurveySparrow (50)
CogniVue
Wings - AI-Powered Tools Suite
Bell Curve Analysis
Custom Dashboard Widgets
Customer Journey Map
Executive Dashboard
Key Driver Analysis
Real-Time Reporting & Analysis
Respondent Location Tracking
Audience Management
Recurring Surveys
Workflow Automation
Omnichannel Feedback Collection
Slack Integration for Surveys
WhatsApp Feedback Collection
Custom CSS Styling
Survey Themes
White-Label Surveys
360 Assessment
2000+ Platform Integrations
+ 30 more unique features
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